Sentry Management

The Customer Service Associate is responsible for supporting the company’s retention efforts by assisting the divisions and support staff to maintain a high level of satisfaction throughout the customer’s life cycle. This position will work cross-functionally with all Sentry team members by addressing at-risk accounts, as well as providing feedback to the team on the customer user’s experience. The purpose of this position is to coordinate the team’s efforts to improve the customer experience across all Regions of the Company and manage the resources required to effectively execute strategic, company-wide, and division goals and objectives. Applicants must: • Possess strong written and verbal communication skills • Have a working knowledge of Microsoft Word, Excel, and Outlook • Be able to work independently with minimal supervision • Maintain a professional demeanor in all interactions with clients, team, and internal departments • Perform other incidentals and related duties as required and assigned • Have strong phone skills    Benefits: • Medical, Dental, Vision • Life and AD&D • Short Term and Long-Term Disability • 401(k) • Paid Sick/Personal • Paid Vacation (one week after 6 months) • Holidays Sentry Management, Inc. is an Equal Opportunity Employer  

The Community Representative I is responsible for providing administrative and community management support for all division community managers and the division as a whole. Duties may vary from accounting, customer service, general office work, and administration of internal office processes to attending board meetings and providing support to communities as directed. The Community Representative I maintains policies, standards, and practices and ensures adherence to Sentry’s Goals, Value, and Service Standard of our Foundation Principles.   ADMINISTRATIVE RESPONSIBILITIES: Assist and support Community Managers as required. Create, maintain, and enter information into databases. Respond to requests, emails, and calls in a reasonable amount of time Provide written reports regarding site visits and other community items Complete forms in accordance with company procedures. Prepare conference or meeting materials, such as flyers or agendas. Provide services to customers, such as order placement or account information. Manage projects or contribute to committees or teamwork. Track vendor insurance and W9s. All other duties as assigned.     CUSTOMER SERVICE RESPONSIBILITIES   Promotes Foundation Principals at all times and maintains a positive and respectful work environment Approaches work daily with a positive “Can-Do” strategy. Ensures that all incoming telephone calls are courteously and efficiently handled and that messages are accurately documented Manages the scanning process of invoices into the Accounts Payable system for ensuring data entry and Manager review, COA assignment, and approval Serves as a Helpful Expert in exceeding customer expectations on a regular basis     COMMUNITY MANAGEMENT RESPONSIBILITIES (as assigned)  Assist with preparation of and participate in annual and other meetings, including mailings and notices Manage vendor proposals, contracts review, and renewal, and prepare bid comparisons  Manage architectural requests and approvals Maintain and understand all documents, rules, and regulations, and conduct legal research as needed Coordinate with other employees such as janitorial, maintenance, and administrative Answer routine questions from and troubleshoot issues with owners, tenants, guests, staff, and vendors along with assigned CAM Disseminate communications information  Identify and record violations of association governing documents Manage maintenance requests from homeowners and board Support in managing homeowner calls and requests Sustain maximum client satisfaction Complete and update guest forms, registrations, and access information  Collect all invoices and code for payment, and follow-up on monthly assessments due Attend Board meetings, take notes and prepare meeting minutes for Board review and approval and record in CommunityPro®; provide to division leader as required Review late notices and A/R reports with regard to ongoing delinquencies    REQUIREMENTS   Licensed to operate a motor vehicle with a clean driving record Ability to sit or stand for long periods of time Ability to operate a personal computer and basic office equipment   COMPENSATION AND BENEFITS Competitive compensation Medical, Dental, and Vision Insurance Short and Long-Term Disability Life and AD&D Paid Vacation Paid Sick/Personal Days 10 Paid Holidays 401(k)  

The Banking Associate is responsible for accurate monthly reconciliation of multiple bank accounts, assisting with invoicing and billing to help complete payments and control costs. Duties may vary from accounting, customer service, general office work, and administration of internal office processes as required by the Accounts Payable Manager. The Banking Associate maintains policies, standards, practices and ensures adherence to Sentry’s Goals, Value, and Service Standard of our Foundation Principles. Responsibilities: Review and approve reimbursements in the Community Pro queue Review items in Community Pro and resolve issues to move invoices forward for payment Run cash requirement reports and review for accuracy Create and maintain templates for recurring payments Run global check report and review for accuracy Process global checks as required Review and process daily ACH Run and review a ‘compare’ report daily Complete priority checks twice daily Scan check stubs and digitally file correctly  Assist customers and divisions with pay by phone requests Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other materials. Complete forms in accordance with company procedures. Learn to operate new office technologies as they are developed and implemented. Manage projects or contribute to committees or teamwork. All other duties as assigned. Applicants Must: Possess strong written and verbal communication skills Have a working knowledge of Microsoft Word, Excel, and Outlook Be able to work independently with minimal supervision Maintain a professional demeanor in all interactions with clients, team, and internal departments Perform other incidentals and related duties as required and assigned Have strong phone skills      Benefits and Compensation Medical, Dental, Vision  Life & AD&D Short-Term and Long-Term Disability Paid Vacation Paid Sick/Personal Days Paid Holidays  

The Administrative Assistant is responsible for providing administrative support for the association, community manager, and the board of directors as it relates to the community.  Duties may vary from customer service, general office work, and administration of internal office processes as required by the Division Manager and home office. The Administrative Assistant maintains policies, standards, and practices and ensures adherence to Sentry’s Goals, Value, and Service Standard of our Foundation Principles.   Responsibilities:  Assist and support Community Manager/Association as required. Create, maintain, and enter information into databases. Use computers for various applications, such as database management or word processing. Operate office equipment, such as fax machines, mail systems, copiers, or phone systems  Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or        other material. Maintain scheduling and event calendars. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Complete forms in accordance with company procedures. Conduct searches to find needed information, using such sources as the Internet. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed and recommend revisions. Make copies of correspondence or other printed material. Learn to operate new office technologies as they are developed and implemented. Prepare conference or meeting materials, such as flyers or agendas. Provide services to customers, such as order placement or account information. Manage projects or contribute to committees or teamwork. All other duties as assigned. Applicants Must: Possess strong written and verbal communication skills Have a working knowledge of Microsoft Word, Excel, and Outlook Be able to work independently with minimal supervision Maintain a professional demeanor in all interactions with clients, team, and internal departments Perform other incidentals and related duties as required and assigned Have strong phone skills      Benefits and Compensation Medical, Dental, Vision  Life & AD&D Short-Term and Long-Term Disability Paid Vacation Paid Sick/Personal Days Paid Holidays