Sonitrol is seeking Alarm Monitoring /Emergency Dispatcher Operators, to join our team. Sonitrol values our employees, and our community. We make it a high priority to ensure employee safety, protect our clients, and give back to our community. Our Mission is “Building Relationships for Life by Exceeding Expectations” ·
As an Alarm Monitoring/Emergency Dispatch Operator, you will be provided 90 days of paid training, both in classroom and on the job training. Your trainers, will ensure you are able to successfully perform your key duties, to include, but may not be limited to:
Key Duties:
- Monitor and identify alarm and cameras signals, and how to provide the proper response.
- Identifying and the approved responsible parties for the customer location.
- Dispatch and provide back up support to first responder personnel, to include: Police/Fire and Medical personnel.
- Work with and provide support with field technician personnel
- Providing the highest level of customer service and responding to incoming calls and emails in a timely manner.
- Opening service tickets as needed.
- Provide the customer with timely updates and on-going communication as required.
Work Schedule:
- Must be able to work any assigned shift. This is a 24/7 operation.
- Your assigned shift will remain consistent.
- Current openings on graves and swing shift.
Requirements:
- A minimum of one (1) year in a Customer Service Representative role.
- Excellent verbal and written communication skills.
- Organized with attention to detail.
- Ability to solve customer-related problems in a positive and timely manner.
- Proficient in Microsoft, and ability to grasp software programs.
- Must type at least 40 WPM.
- Ability to work independently in a multi-task environment with the potential for frequent changes in prioritization.
- Ability to establish and maintain effective working relationships with customers and fellow employees.
- MUST be able to obtain Sherriff License and pass all background checks.
Benefits:
- Full time positions with benefits
*** Up to 3 weeks of Vacation
Medical and Disability Insurance Options
Company provided Dental and Vision Insurance
*** Company Provided life insurance
- Opportunities for advancement, as well as ongoing training and support throughout your career
- Sonitrol loves on our community through give back programs.
- PPE Provided to all employees, regular wipe down, enclosed environment – no outside visitors
- Sonitrol is a 100% drug and alcohol-free company, to include marijuana.