Customer Service Coordinator

  • GGT WorldWise
  • Houston, TX 77080, USA
  • Jul 19, 2022
Full time Customer Service

Job Description

This position is on a rotating schedule (8 or 10 hour shifts) and will include weekends and holidays. 

 

Business operating hours are 6am - 12am

 

GGT WorldWise is a dynamic service company located in the Southwest Houston. We are a company of hard-working achievers that hold company culture near and dear. We are client obsessed, work as one team, and strive to be better every day. These are our core values.

 

We are an equal opportunity employer committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are. We operate with integrity, esteem diversity, and treat each other fairly and with respect. So, it is no surprise we’ve been selected as one of the nations’ best companies to work for the past 3 years.

 

 Position Summary:

 

 As a Customer Service Coordinator, you are responsible for managing chauffeur driven and risk mitigation service requests while maintaining GGT’s standards of excellence, value proposition and service offering.

 

  Duties & Responsibilities:

 

  • Interact directly with Clients responding to inquiries, requests, and service opportunities while providing best in class service
  • Interact directly with Service Partners confirming service requests, receiving quotes, and performing service delivery status updates 
  • Communicate and coordinate with internal GGT departments (Accounting, Billing and Marketing)
  • Provide quotes and schedule services for Clients
  • Field and resolve Client complaints in a timely and courteous manner
  • Conduct pre and post-service calls to ensure complete satisfaction of clients
  • Proactively communicate and resolve any deviation or potential deviation in service
  • Engage with both current and inactive clients to encourage service activity
  • Coordinate additional services for Clients as required
  • Other duties as assigned

 

 

 

Job description: (continued)                                                                                                         Page 3

 

 Knowledge, Skills & Abilities:

 

  • Work flexible, non-standard hours including nights, weekends, and holidays
  • Work as part of a close team as well as independently
  • Effective communication skills
  • Confidently interact with high profile clients 
  • Strong attention to detail, organizational and time management skills
  • Maintain the confidentiality of sensitive information
  • Self-motivated and independent problem-solving ability
  • Coordinate and work on multiple projects at once
  • Work with frequent changes in procedures, directions and outcomes
  • Prioritize and organize tasks; remain calm in stressful situations

 

 Education and Work Experience:

 

  • High School or equivalent; Associates Degree, or equivalent from 2-year college or technical school in a service and/or hospitality field is preferred;
  • 2-3 years of high-level customer service experience; Typing 40 wpm
  • Proficiency with Microsoft Office Suite Applications (Outlook, Excel, Word);
  • Travel or Corporate Aviation industry experience or interest preferred;
  • Or a combination of training, education and experience equivalent to the standards listed above that provides the required knowledge, skills and abilities

 

 Physical Requirements:

 

  • Majority of work is completed in a normal office work environment
  • Effectively communicate through verbal, written and/or electronic means
  • Operate office equipment such as telephone, computer, printer, fax, etc.
  • Move up to 25 pounds on an infrequent basis