Medical Call Center – Customer Service Representative (CSR)

  • PFS Group
  • Houston, Texas 77092, United States
  • Mar 01, 2019
Full time Customer Service Nurse Other Pharmaceutical

Job Description

Resolving patients’ accounts begins when you connect with them through hearing about their experiences and sharing your understanding. It begins with your respectful, sincere conversation with patients while working at PFS Group — one of the fastest growing national healthcare outsourcing companies.

PFS Group’s experienced professionals communicate with patients in a call center environment to provide a compassionate account resolution experience, while improving hospitals’ returns on investment. We believe in developing relationships with the people behind the bill to provide outstanding customer satisfaction for our clients and their patients.

Responsibilities of our Inbound and Outbound Customer Service Representatives include:

  • Communicating with patients to help them resolve their healthcare accounts
  • Resolving issues, setting payment expectations, arranging payments and requesting information from patients


  • Strong customer service experience demonstrating compassion and concern
  • Professional presentation/appearance/demeanor
  • Clear verbal communication, proper grammar and articulation
  • Excellent listening, interpersonal, teamwork, problem-solving and research skills
  • Highly-organized with ability to multi-task
  • Work well under pressure with deadlines and work well in a fast-paced environment
  • Good computer skills
  • Excellent documentation skills
  • Demonstrated stable work history



  • Ability to speak Spanish fluently
  • Prior call center experience
  • CUBS computer system experience
  • Non-smoker