Retail Store Manager

  • Wireless Lifestyle
  • Philadelphia, PA 19104, USA
  • Jul 24, 2018
Full time Management Retail Sales

Job Description

ESSENTIAL FUNCTIONS OF THE POSITION:

  1. Greet incoming customers; establishing the customer experience culture with associates
  2. Meet and exceed personal performance objectives and overall sales goals
  3. Provide solutions and suggestions to customers’ based on their needs
  4. Participate and manage regular outbound activities with store associates
  5. Coach, develop, and motivate your sales team on personal and professional goals
  6. Complete regular sales and operational store duties, not limited to cleaning, stocking, customer calls, counting inventory, tag changing, store layout changes
  7. Make financial transactions and deposits to and from bank
  8. Adhere to company policies by ensuring accuracy, completion, and security with all sales and operational paperwork
  9. Remain updated on training and new information from company and Sprint partners; attending all meetings
  10. Lead and facilitate store team meetings
  11. Participate in recruitment efforts to ensure complete staffing; complete new hires onboarding procedures
  12. Complete store opening and closing duties
  13. Maintain high customer service scores
  14. Complete diagnostic services and next step instructions for customers
  15. Serve as the communications lead for assigned location
  16. Additional tasks as assigned

 

 

ADDITIONAL FUNCTIONS OF THE POSITION:

  1. Keep a professional attitude and appearance at all time
  2. Maintain regular and on-time attendance to work, trainings, meetings, and group outings
  3. Stay up-to-date on we and classroom trainings as well as company information provided
  4. Accurately setup and document customer information and data
  5. Complies with all company policies and procedures
  6. Assist in other tasks assigned by management and Home Office