Bilingual Customer Service Associate

  • Marbach America Inc.
  • Charlotte, NC 28273, USA
  • Feb 03, 2023
Full time Customer Service

Job Description

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Treat all Marbach information and customer information confidentially.

•All aspects of order entry, quoting, and customer orders.
•Maintain purchase order records and verify the price quoted against the amount billed.
• Set up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
•Assist with special projects and other duties assigned by the Operations Manager.
•Interact with customers to provide information in response to inquiries about products and services, along with handling/resolving customer issues.
•Deal directly with customers either by telephone, electronically or face to face
•Respond promptly to customer inquiries
•Obtain and evaluate all relevant information to handle inquiries and complaints
•Perform customer verifications
•Direct requests and unresolved issues to the designated resources
•Manage customers' accounts
•Keep records of customer interactions and transactions
•Record details of inquiries, comments, and complaints
•Record details of actions taken.
•Communicate and coordinate with internal departments
•Follow up on customer interactions
•Follow-up on open quotes and specialty projects.
•Use of MI-5 CAD/CAM software to review customer-supplied information.
•Use of Oxaion to enter orders, quotes, schedule, plan, and process all information relevant to the customer, material, & supplier management.
•Develop and maintain good working relationships with Marbach customers.
•Ability to handle varied functions quickly and accurately while being able to cope with constant interruptions.
•Ability to travel for training and planned travel to customer sites.
Physical requirements:
•Be able to sit in front of a computer screen for long periods.

•Use of Microsoft Office (Word, Excel, PowerPoint)
•Interpersonal skills
•Communication skills - verbal and written
•Strong problem-solving skills
•Attention to detail and accuracy
•Strong organizational skills
•Accurate typist with good command of the English language.
•Bi-Lingual (English, Spanish)