TWO KINGS CASINO Job Description POSITION: SECURITY OFFICER I Hourly Rate: $15-$16.50 FLSA Status: Full-Time Non-Exempt Summary: Ensures a safe environment for customers and associates, complies with confidentiality regulations regarding security information, assist in the protection of Company assets, patrons, and associates in accordance with Catawba wo Kings Casino and Security policies and procedures. Essential Functions: • Greets customers positively and timely, treating each person as an individual and in a professional manner. • Conducts escorts as required. • Demonstrates skill in dealing with customer complaints, using active listening. • skills to defuse difficult and sometimes emotionally charged situations to maintain the customer’s good will. • Performs as a team member and assist fellow associates to ensure a smooth • operation. • Observes, handles, and reports procedural violations and illegal activity. • Ability to investigate assigned level of incidents and compose written reports. • Ensure that identification is checked for proper admittance to the gaming floor. • Maintains crowd control as required. • Defuse customer profanity to ensure a friendly environment. • Role model operational standards, interacting positively through relationships with guest and fellow associates displaying genuine concern and mutual respect for people’s needs. • Performs other tasks as assigned.
Non-Essential Functions: • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance. Education and Certification Requirements: • High School or Equivalent • Related experience, Law Enforcement, security background is a plus. • Gaming background a plus • Must be at least twenty-one (21) years of age. • Must be able to obtain a Gaming License. Knowledge, Skills & Abilities: • Basic Math skills • Ability to follow verbal and written instructions. • Ability to communicate both verbally and i