Service Technician

  • Milan Laser
  • Omaha, NE 68135, USA
  • Sep 12, 2023
Full time Customer Service Technician

Job Description

Job Summary:

We are seeking a highly skilled and customer-focused Service Technician to join our team. As a Service Technician, you will be responsible for providing customer service and technical support to our clinics. You will diagnose, troubleshoot, and repair various laser equipment and systems, ensuring their optimal functionality and minimizing downtime. Your strong problem-solving abilities, technical expertise, and commitment to delivering world class customer service will be crucial in this role.

Status: Full-time
Location: Remote | Must live near a major airport

Key Responsibilities:

  • Troubleshooting and Diagnostics: Accurately diagnose and identify issues using appropriate testing equipment and procedures. Effectively troubleshoot problems and implement necessary repairs or replacements to obtain optimal functionality.
  • Equipment Maintenance and Repairs: Perform routine maintenance, inspections, and repairs on a wide range of equipment, machinery, or systems, including but not limited to electrical, mechanical, high voltage, and cooling systems.
  • Preventive Maintenance: Conduct quarterly preventive maintenance tasks, including cleaning, replacing , and adjusting equipment to ensure optimal performance and prevent potential breakdowns.
  • Customer Service & Technical Support : Provide world class customer service by promptly responding to service requests, addressing clinic concerns, and maintaining a professional and courteous demeanor at all times.
  • Documentation and Reporting: Maintain accurate records of all service and repair activities, including detailed reports, service logs, and parts used. Provide comprehensive reports as required.
  • Inventory Management: Responsible for accurate inventory counts from all service and repair activities within our inventory management system. Including shipping, receiving & technician tool kits.
  • Safety Compliance: Adhere to all safety guidelines, procedures, and regulations while performing service activities. Identify and address potential safety hazards to ensure a safe working environment.
  • Training and Development: Stay updated on new technologies, equipment, and industry trends through continuous learning and professional development. Attend training sessions or workshops as required to enhance technical skills.


  • High school diploma or equivalent; technical background required.
  • 3-5 years proven experience as a Service Technician or in a similar role.
  • Strong mechanical, electrical, hydraulic, high voltage, cooling knowledge and troubleshooting skills.
  • Previous experience using Salesforce as well as an inventory ERP system preferred, but not required.
  • Proficiency in using various testing and diagnostic equipment.
  • Ability to work independently or as part of a team, depending on the requirements.
  • Effective time management and organizational skills.
  • Physical stamina and dexterity to perform manual tasks and lift heavy equipment when required.
  • Valid driver's license.
  • Willingness to travel 100% of the role. Flexible hours, including weekends or evenings required.

Benefits Include:

  • Medical, dental, vision, disability and life insurance with in 30 days
  • Unlimited PTO - work with your manager and take time as needed
  • 7 paid holidays that we are closed
  • $50 cell phone stipend paid out monthly
  • 401k retirement plan with vested 4% employer match after 90 days
  • Career advancement opportunities + Culture/environment
  • Employees and their spouse or legal partner receive free laser hair removal services

All potential employees of Milan will be required to successfully pass a pre-employment background check prior to employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Equal Opportunity Employer