Financial Service Representative

Search description: The Personal Banking Representative (PBR) I provides excellent customer service by establishing a working relationship with internal and external customers through effective communication. They have developed proficiency in all duties and functions related to Customer Service Representative.
Description:

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Practices exceptional service with customers using available training programs and measurement tools.
• Proficiency in deposit processing duties including cash handling and cash drawer balancing. 
• Uses numerous software applications to accomplish daily tasks with minimal errors.
• Understands the features and benefits of Alpine Bank consumer and business products and services
• Completes New Accounts training; opens and maintains consumer and commercial bank accounts
• Demonstrates proficiency in the following operational functions
  • Wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering
  • Safe deposit box entry/exit functions, and basic fraud detection and location security
• Generates correspondence to secure additional customer information to resolve customer concerns
• Regular and reliable on-site attendance is required as an essential function of this position.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.