Johns Hopkins University
Administrative Coordinator
The School of Advance International Studies is seeking multiple Administrative Coordinators who will provide complex administrative and project support to our faculty members.
This position is located in Washington, D.C.
Specific Duties & Responsibilities
General Office Support
Coordinates and assists with planning of special projects and events, office activities, and committee meetings including making room reservations, trouble-shooting small-scale events or meetings, ordering food/catering, booking travel for guest speakers, marketing, managing RSVP lists, preparing materials, providing onsite support, and coordinating with central events staff as needed.
Screens and prioritizes incoming correspondence, phone calls, and visitors.
Processes faculty procurement requests. Places orders, verifies shipments, and resolves purchasing related issues.
Processes faculty non-travel/vendor invoice payments. New vendor set-up requests, invoice processing, independent contractor and shopping cart/purchase order related requests.
Identifies and resolves administrative problems and issues. Develops and recommends administrative processes/procedures to assure efficiency. Interprets and communicates operating policies.
Operates office equipment such as copier, fax machine, scanner, and calculator; coordinates the servicing of equipment; supports faculty with making copies (syllabi, exams, articles).
Picks up and delivers materials and supplies as requested.
Scans office materials and/or processes paperwork.
Researches and assembles materials for presentations.
Maintains shared calendars.
Maintains records through filing, retrieval, retention, storage, compilation, updating and destruction; establishes and maintains an organized filing system according to office procedures to ensure the expeditious retrieval of information.
Assists faculty in submitting and tracking status of Facility Work Orders and IT Help Desk tickets through ZenDesk.
Maintains shared office supply rooms.
Helps onboard new faculty to make sure they have IDs, proper accounts, technology support.
Facilitate faculty orientations and training sessions on JHU programs and software.
In conjunction with the library, ensure that all syllabi are properly uploaded and available to students.
Work with online vendor to ensure textbooks are uploaded and available in a timely manner.
Review all course evaluations for comments, ratings and improvements.
Manage and moderate student and faculty email lists.
Support Teaching Assistant (TA) and student worker hiring and management.
Budget Support
Administers daily operations (budget and billing verifications, changes, corrections, and updates) and provides complete follow-up.
Provides support to faculty and administrative staff in monitoring and reconciling department or unit expenses against budget.
Creates and maintains spreadsheets utilizing appropriate software applications.
Reviews and reconciles monthly expense statements, monitors monthly expenditures, and gathers supporting documentation for supervisor review and approval.
Locates and compiles information and formats reports, graphs, tables, records, and other sources of information.
Scope of Responsibility
Knows the informal and formal school goals, standards, policies and procedures which may include some familiarity of centers/programs within the school.
Is sensitive to the interrelationship of both people and functions within the department.
Decision Making
On a regular and continuous basis exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within a functional area.
Special Knowledge, Skills & Abilities
Demonstrated organizational skills with proven ability to effectively prioritize workload.
Exceptional oral, written and interpersonal communication skills.
Proven ability to multi-task and process data quickly with a high level of accuracy.
Ability to work collaboratively as part of a team.
Ability to work effectively with faculty, staff and students from a variety of diverse backgrounds.
Ability to take initiative and be proactive with workload and meet deadlines.
Excellent computer literacy, word processing, and spreadsheet skills.
Experience in administrative support in an office setting including calendaring; word processing; data research; travel arrangements; minutes; maintaining filing systems and working with confidential materials.
Previous work experience in administration at a higher education institution with a strong customer service orientation.
Budget Authority: May reconcile expenses and assist with keeping track of expenses.
Minimum Qualifications
High School Diploma or graduation equivalent.
Three years related experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Bachelors Degree
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.
Classified Title: Administrative Coordinator Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: Min $18.00 - Max $33.50 HRLY ($49,327 budgeted; Commensurate with experience) Employee group: Full Time Schedule: M-F/37.5 Exempt Status: Non-Exempt Location: District of Columbia Department name: Academic Affairs Personnel area: SAIS
Job title you are hiring for:
Sr. Technical Support Analyst
Under general supervision, we are seeking a Sr Technical Support Analyst who will perform routine PC setup, installation of peripheral equipment, software installation, support for software products and services, deployment of service packs, hot fixes, system updates, testing changes to the environment. Assistance with department-specific applications and interaction with vendor application installations. Strong liaison with customers and departments. Involved with the analysis of user needs in the computing device environment (e.g., desktop, mobile devices, etc.) and recommendations for products and services that meet those needs. Responsible for delivery, moving and installing computing devices and related software, as well as device inventory. Proficiency in basic data management systems and basic computer applications (e.g., Word, Excel, Outlook, PowerPoint), willingness and ability to learn additional applications as needed.
Job Scope/Complexity
Works under guidance and direction. Once priorities are set, perform tasks with regular process updates. Participate in segments of the lifecycle of projects. Device management complexity is typically entry level. Build and maintain relationships through positive interactions. Demonstrate ability to provide good customer service.
Specific Duties & Responsibilities
The responsibilities listed below are typical examples of the work performed by this position.
Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Analysis & Design
With direction and guidance, evaluate customer needs in the computing device environment (e.g., desktop, mobile devices, etc.) by meeting with the customer to gather information on business problems and recommend solutions for simple problems. Seek assistance for more complex problems.
Install software utilities for computing device management such as printer setup utilities, font downloading utilities, and batch files for automated installation of software on computing devices by using established toolsets to improve total cost of ownership and customer service.
Install, Configure, Maintain
Under guidance, deliver, move, and physically install all computing devices and related software including peripherals, operating systems, and standard and vendor software by following documented standards and procedures to provide equipment and service to the customers.
Coordinate computing device life cycle by maintaining device and software inventories, performing preventive maintenance according to documentation and standards, and by repairing and replacing devices as needed to deliver service to the customers.
Restore files using established procedures to ensure recovery in the event of file failure.
Participate in disaster plans for supported equipment by attending meetings with technical team and customers to provide support in the event of a disaster.
Following documentation and standards of the department, participate in testing and provide results to ensure stability of the environment for the customers.
Gather information for creation and maintenance of user accounts/groups in domain/directory structure including network shared files and applications. Assist users in accessing their accounts and network resources.
Troubleshoot
Troubleshoot and resolve hardware and software problems by following documentation and by using appropriate diagnostic tools to provide solutions to customer.
Follow procedures for reported problems by using the appropriate incident management software for problem recording and resolution to provide documentation of the problem and its resolution.
Keep current on supported technology to maintain knowledgebase and skills.
Documentation/Presentation
Document and communicate department and/or organizational system updates, installations, etc. to appropriate staff.
As directed, provide input toward system, end user, training, or support documentation for new, revised, or existing systems.
Update internal support documentation, including knowledge base articles, resources, and tutorials.
Relationship Management
Ability to work effectively with faculty, administrators, students, alumni, and external constituents.
Provide basic training on the use of equipment, standard software, and peripherals.
Provide technical support in the use of computing devices, software products, and operations by responding to customers as needed.
Complete service requests as assigned by meeting published Service Level Agreements and/or agreed to delivery dates to ensure customer satisfaction.
Work with other Technology Analysts and teams responsible for implementing strategic initiatives by meeting with them on a regular basis to ensure that releases are kept current.
Follow up on all feedback from customers by promptly meeting with them to ensure customer satisfaction.
Special Knowledge, Skills, & Abilities (KSAs)
Possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
Demonstrate critical thinking and reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Strong skills in data management systems and basic computer applications (e.g., Word, Excel, Access, PowerPoint); willingness and ability to learn additional applications as needed.
Demonstrate proficiency with Windows Active Directory, Windows Operating Systems, and Mac Operating system.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Excellent writing and communications skills.
Ability to maintain confidentiality.
Ability to repair/replace software, hardware, and operating systems.
On call requirements: this position may participate in an on-call support rotation on weekdays and weekends.
Ability to work collaboratively in a team environment.
Possess sound documentation skills.
Ability to maintain confidentiality.
Demonstrate exemplary customer service skills.
Minimum Qualifications
Two years college coursework
Four years of related experience, including some help desk experience
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula
Preferred Qualifications
Knowledge in the assigned IT environments
Classified Title: Sr. Technical Support Analyst Role/Level/Range: ATO 37.5/03/OG Starting Salary Range: $23.30-$32.00-$40.80 HRLY (Commensurate with experience) Employee group: Full Time Schedule: Monday - Friday, 8:00am - 4:30pm Exempt Status: Non-Exempt Location: District of Columbia Department name: Provost and Sr VP for Acdmc Affs Off of Personnel area: University Administration
Job title you are hiring for:
CO Clinical Coordinator
We are seeking a CO Clinic Coordinator who will be responsible for coordination of ophthalmic surgeries at the Wilmer Eye Institute at Bethesda. Contributes to a smoothly functioning office and excellent patient relations by exercising independent judgment and working effectively in a team environment. Interacts with patients, surgeons, referring physicians, and insurers. Resolves patient problems or refers them to appropriate resources for resolution.
Specific Duties & Responsibilities
Proactively monitor surgeons OR schedules to ensure clinics and provider calendars are in sync.
Resolve scheduling issues and adjust schedules as needed.
Verify that the posting sheet is completed and signed by the surgeon and scanned within EPIC (for outside ASC).
Send out letters and post op information to referring physicians as needed.
Send out surgical packet to patient with pre-op instructions, surgery date and post op visit dates/times.
Verify all documents are received and scanned appropriately into EPIC prior to date of surgery.
Provide friendly, courteous and confidential assistance to patients and their family members ensuring a positive experience.
Assist with phone triage and respond to non-routine phone calls from the Wilmer Call Center as well as internal and external callers.
Serves as back up support to surgical schedulers and medical office coordinator as needed.
Process all incoming faxes to ensure prompt responses by staff and providers.
Obtain authorizations for surgical patients and retina injections.
Coordinate specialty appointments between multiple departments.
Assist providers with calendaring and other administrative duties as needed.
Relieves the Patient Service Coordinators for lunch and fill-in for the PSC during absences.
Assist the Clinic Manager with other duties and projects as assigned.
Minimum Qualifications
High School Diploma or graduation equivalent.
Three years related experience. Requires an understanding of changing reimbursement policies and third-party reimbursement.
Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Two years college or equivalent work experience.
Two years progressively responsible medical office experience.
Medical terminology a plus.
Intermediate computer skill.
Experience within the Johns Hopkins patient-oriented community strongly preferred.
Classified Title: Clinic Coordinator Working Title: CO Clinic Coordinator Role/Level/Range: ATO 37.5/02/OE Starting Hourly Pay Rate Range: $18.00-$33.50 Hr. ($28.95/hr. budgeted: Commensurate with experience) Employee group: Full Time Schedule: Monday-Friday, 8:30 - 5:00 Exempt Status: Non-Exempt Location: JH at Bethesda Department name: 10002975-SOM Oph Satellites Operations Personnel area: School of Medicine
Job title you are hiring for:
Budget Analyst
The Department of Finance is seeking a Budget Analyst who will report to the Director of Finance and will provide day-to-day administrative support to faculty, staff, and students in research travel and expense reimbursements, procurement, billing, policy interpretation, reporting, and other financial transactions. This position will oversee monthly review and approval of the procurement and travel card programs and have responsibility to train stakeholders on SAP and Concur Expense. This position will also support pre and post award account management through invoicing, billing, revenue tracking and receivables, distribution and monitoring of PI acknowledgment of monthly account reconciliation in line with audit requirements.
Additionally, the Budget Analyst will support the processing of non-employee travel reimbursements and vendor payment management, while managing the school’s accounts receivables through the timely and accurate posting of cash, checks, credit cards, and student tuition payments. The Budget Analyst will maintain a system of gift agreement documentation to provide high level review of spending to ensure compliance with departmental and University policies, and the proper use of funds.
Specific Duties & Responsibilities
Accounting & Finance
Processes accounts receivables for the school to include deposits of cash, credit card and check processing for sponsored, non-sponsored, and student accounts.
Conducts research and reconciliation as necessary to resolve posting discrepancies.
Administers corporate travel card, procurement card, and central bill travel card processes to include application requests, the review of monthly logs and receipts ensuring timely approval by established deadlines.
Arranges travel via CONCUR for guests, non-employees and students as required.
Processes travel reimbursements for non-employees, students and guests of the school and serves as point of contact for faculty and staff needing assistance with employee travel reimbursements.
Manages vendor management by performing various transactions in support of vendor invoice payments, shopping carts/purchase orders, as well vendor PaymentWorks requests.
Supports non-sponsored account review and reconciliation. Proactively monitors account utilization to minimize potential of over expenditure and seeks to identify and resolve posting errors in a timely manner.
Completes adjustments as needed of non-payroll cost transfers to reallocate funds and to correct errors, as well as initiates various monthly charges for space rental, copy and mailroom charges, and miscellaneous allocations from other divisions.
Manages monthly sponsored report distribution and tracking of documented PI review of activity per audit requirements.
Ensures compliance with all relevant University and/or agency regulations and restrictions.
Initiates sponsored billing invoices for posting of grant receivables.
Budget Development/Pre & Post – Sponsored Support
Assist faculty with grant submission budget development using appropriate cost rates for direct, indirect and benefit costs, including all anticipated cost projections.
Supports coordination of sponsored proposals for completeness through collection and consolidation of all required documents, including tracking and follow up through submission and acceptance.
Work with internal JHU offices to ensure budget numbers are set up in a timely manner.
Monitor revenue and expenditures for sponsored & non-sponsored budgets including sub recipient monitoring and tracking of invoices.
Perform grant financial planning, cost analysis and support Research Service Manager with budget forecasts and projections.
Prepare ad hoc reports as related to budgets.
Interpretation of Policy & Advice to Faculty & Others
Advise and assist with resolving budget variances by recommending appropriate course of action.
Interpret policy and procedure for department based on understanding of university policy.
Serve as point of contact for questions regarding financial procedures and related university policies.
Proactively advise appropriate administrative staff on status and availability of funds.
Keep abreast of university accounting system and policy to ensure up-to-date compliance.
Reporting
Develop and generate SAP/BW Analysis financial reports and files and verify budget and expenditures to ensure compliance with university and/or donor policies, regulations and restrictions.
Provide reports including but not limited to trend analysis, variances from budget/projection, YTD results, etc., to Associate Director and other involved parties.
Prepare travel expense reports and receipts for faculty.
Operational Recommendations
Assist management with establishing and improving upon defined department procedures and processing methods to efficiently and accurately meet production and performance goals.
Advise management on financial opportunities and areas for improvement.
Office Administration
Serves as primary customer service point of contact for the business office guiding stakeholder navigation of SAIS and JHU policies and procedures.
Oversees training and guidance for SAP and Concur Expense systems.
Level of Independent Decision Making
On a regular and continuous basis, exercises administrative judgement and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Define problems, collect data, establish facts and draw conclusions independently.
Other Duties as Assigned
Performs special projects and other related duties as assigned.
Special Knowledge, Skills & Abilities
Must have knowledge of MS Excel and Word.
Detail-oriented, well-organized, and possess ability to handle multiple projects simultaneously and to exercise sound judgment.
Ability to work independently.
Excellent customer service skills.
Excellent oral and written communication skills.
Minimum Qualifications
Bachelor’s Degree in Business, Accounting or related discipline required.
One year of related experience required.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Excellent MS Suite knowledge (MS Word, Excel, PowerPoint).
Preferred Qualifications
Work experience in a research, academic or university environment.
Knowledge of SAP financial systems.
Two or more years of related experience.
Classified Title: Budget Analyst Role/Level/Range: ATP/03/PB Starting Salary Range: $23.00-$31.59-$40.18 HRLY (Commensurate with experience) Employee group: Casual / On Call Schedule: Monday-Friday 8:30am- 5:00pm Exempt Status: Non-Exempt Location: District of Columbia Department name: Finance and Administration Personnel area: SAIS
Job title you are hiring for:
Patient Service Coordinator
We are seeking a CO Patient Service Coordinator who will provide friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Bethesda. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment.
Specific Duties & Responsibilities
Screens patient calls and medical issues.
Answers patient questions where appropriate and determines if physician response is required.
Registers patients for clinical appointments using electronic medical record system (epic).
Answers phones and provides routine information to callers.
Scans medical records documents into the electronic medical records system.
Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system.
Collects time of service payments, issues receipts, and prepares end of day reconciliation.
Discusses patient charges, if appropriate, with patients and/or patients' families.
Refers patient to appropriate office if financial counseling is necessary.
Assists with basic insurance and third party queries and explains payment policies.
Assists with back office duties as needed to ensure consistent patient flow.
Reschedules patients when provider clinic schedule changes.
Maintains familiarity with various types of medical insurance in order to properly schedule patients and answer patient questions.
Schedules patients for laboratory tests, medical examinations, and procedures.
Resolves any schedule conflicts.
Uses automated records systems to access, enter, and edit patient information.
Coordinates visits either within the office or between other offices and/or departments.
Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic).
Obtains and/or verifies patient's demographic data by phone or in person.
May obtain pre-certifications as required by patients' health care insurers or managed care providers.
Fills appointment vacancies due to cancellations.
Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker’s compensation forms, etc.).
Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).
Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
Provide other duties, as assigned.
Minimum Qualifications
High School Diploma or graduation equivalent.
One year work experience in a similar service-oriented industry required.
Certification in appropriate skill groups must be obtained during introductory period.
Meditech certification must be completed within 2 to 3 weeks of employment.
Preferred Qualifications
Two years college or equivalent work experience preferred.
Two years related ophthalmology/JHH system work experience strongly preferred.
Medical terminology and knowledge of medical insurance coverage preferred.
Classified Title: Patient Service Coordinator Working Title: CO Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $16.00-$28.50 ($24.60 budgeted; Commensurate with experience) Employee group: Full Time Schedule: Mon – Fri 8:30 – 5:00 Exempt Status: Non-Exempt Location: JH at Bethesda Department name: 10003315-SOM Oph Satellites Personnel area: School of Medicine
Administrative Coordinator
The School of Advance International Studies is seeking multiple Administrative Coordinators who will provide complex administrative and project support to our faculty members.
This position is located in Washington, D.C.
Specific Duties & Responsibilities
General Office Support
Coordinates and assists with planning of special projects and events, office activities, and committee meetings including making room reservations, trouble-shooting small-scale events or meetings, ordering food/catering, booking travel for guest speakers, marketing, managing RSVP lists, preparing materials, providing onsite support, and coordinating with central events staff as needed.
Screens and prioritizes incoming correspondence, phone calls, and visitors.
Processes faculty procurement requests. Places orders, verifies shipments, and resolves purchasing related issues.
Processes faculty non-travel/vendor invoice payments. New vendor set-up requests, invoice processing, independent contractor and shopping cart/purchase order related requests.
Identifies and resolves administrative problems and issues. Develops and recommends administrative processes/procedures to assure efficiency. Interprets and communicates operating policies.
Operates office equipment such as copier, fax machine, scanner, and calculator; coordinates the servicing of equipment; supports faculty with making copies (syllabi, exams, articles).
Picks up and delivers materials and supplies as requested.
Scans office materials and/or processes paperwork.
Researches and assembles materials for presentations.
Maintains shared calendars.
Maintains records through filing, retrieval, retention, storage, compilation, updating and destruction; establishes and maintains an organized filing system according to office procedures to ensure the expeditious retrieval of information.
Assists faculty in submitting and tracking status of Facility Work Orders and IT Help Desk tickets through ZenDesk.
Maintains shared office supply rooms.
Helps onboard new faculty to make sure they have IDs, proper accounts, technology support.
Facilitate faculty orientations and training sessions on JHU programs and software.
In conjunction with the library, ensure that all syllabi are properly uploaded and available to students.
Work with online vendor to ensure textbooks are uploaded and available in a timely manner.
Review all course evaluations for comments, ratings and improvements.
Manage and moderate student and faculty email lists.
Support Teaching Assistant (TA) and student worker hiring and management.
Budget Support
Administers daily operations (budget and billing verifications, changes, corrections, and updates) and provides complete follow-up.
Provides support to faculty and administrative staff in monitoring and reconciling department or unit expenses against budget.
Creates and maintains spreadsheets utilizing appropriate software applications.
Reviews and reconciles monthly expense statements, monitors monthly expenditures, and gathers supporting documentation for supervisor review and approval.
Locates and compiles information and formats reports, graphs, tables, records, and other sources of information.
Scope of Responsibility
Knows the informal and formal school goals, standards, policies and procedures which may include some familiarity of centers/programs within the school.
Is sensitive to the interrelationship of both people and functions within the department.
Decision Making
On a regular and continuous basis exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within a functional area.
Special Knowledge, Skills & Abilities
Demonstrated organizational skills with proven ability to effectively prioritize workload.
Exceptional oral, written and interpersonal communication skills.
Proven ability to multi-task and process data quickly with a high level of accuracy.
Ability to work collaboratively as part of a team.
Ability to work effectively with faculty, staff and students from a variety of diverse backgrounds.
Ability to take initiative and be proactive with workload and meet deadlines.
Excellent computer literacy, word processing, and spreadsheet skills.
Experience in administrative support in an office setting including calendaring; word processing; data research; travel arrangements; minutes; maintaining filing systems and working with confidential materials.
Previous work experience in administration at a higher education institution with a strong customer service orientation.
Budget Authority: May reconcile expenses and assist with keeping track of expenses.
Minimum Qualifications
High School Diploma or graduation equivalent.
Three years related experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Bachelors Degree
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.
Classified Title: Administrative Coordinator Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: Min $18.00 - Max $33.50 HRLY ($49,327 budgeted; Commensurate with experience) Employee group: Full Time Schedule: M-F/37.5 Exempt Status: Non-Exempt Location: District of Columbia Department name: Academic Affairs Personnel area: SAIS
Job title you are hiring for:
Sr. Technical Support Analyst
Under general supervision, we are seeking a Sr Technical Support Analyst who will perform routine PC setup, installation of peripheral equipment, software installation, support for software products and services, deployment of service packs, hot fixes, system updates, testing changes to the environment. Assistance with department-specific applications and interaction with vendor application installations. Strong liaison with customers and departments. Involved with the analysis of user needs in the computing device environment (e.g., desktop, mobile devices, etc.) and recommendations for products and services that meet those needs. Responsible for delivery, moving and installing computing devices and related software, as well as device inventory. Proficiency in basic data management systems and basic computer applications (e.g., Word, Excel, Outlook, PowerPoint), willingness and ability to learn additional applications as needed.
Job Scope/Complexity
Works under guidance and direction. Once priorities are set, perform tasks with regular process updates. Participate in segments of the lifecycle of projects. Device management complexity is typically entry level. Build and maintain relationships through positive interactions. Demonstrate ability to provide good customer service.
Specific Duties & Responsibilities
The responsibilities listed below are typical examples of the work performed by this position.
Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Analysis & Design
With direction and guidance, evaluate customer needs in the computing device environment (e.g., desktop, mobile devices, etc.) by meeting with the customer to gather information on business problems and recommend solutions for simple problems. Seek assistance for more complex problems.
Install software utilities for computing device management such as printer setup utilities, font downloading utilities, and batch files for automated installation of software on computing devices by using established toolsets to improve total cost of ownership and customer service.
Install, Configure, Maintain
Under guidance, deliver, move, and physically install all computing devices and related software including peripherals, operating systems, and standard and vendor software by following documented standards and procedures to provide equipment and service to the customers.
Coordinate computing device life cycle by maintaining device and software inventories, performing preventive maintenance according to documentation and standards, and by repairing and replacing devices as needed to deliver service to the customers.
Restore files using established procedures to ensure recovery in the event of file failure.
Participate in disaster plans for supported equipment by attending meetings with technical team and customers to provide support in the event of a disaster.
Following documentation and standards of the department, participate in testing and provide results to ensure stability of the environment for the customers.
Gather information for creation and maintenance of user accounts/groups in domain/directory structure including network shared files and applications. Assist users in accessing their accounts and network resources.
Troubleshoot
Troubleshoot and resolve hardware and software problems by following documentation and by using appropriate diagnostic tools to provide solutions to customer.
Follow procedures for reported problems by using the appropriate incident management software for problem recording and resolution to provide documentation of the problem and its resolution.
Keep current on supported technology to maintain knowledgebase and skills.
Documentation/Presentation
Document and communicate department and/or organizational system updates, installations, etc. to appropriate staff.
As directed, provide input toward system, end user, training, or support documentation for new, revised, or existing systems.
Update internal support documentation, including knowledge base articles, resources, and tutorials.
Relationship Management
Ability to work effectively with faculty, administrators, students, alumni, and external constituents.
Provide basic training on the use of equipment, standard software, and peripherals.
Provide technical support in the use of computing devices, software products, and operations by responding to customers as needed.
Complete service requests as assigned by meeting published Service Level Agreements and/or agreed to delivery dates to ensure customer satisfaction.
Work with other Technology Analysts and teams responsible for implementing strategic initiatives by meeting with them on a regular basis to ensure that releases are kept current.
Follow up on all feedback from customers by promptly meeting with them to ensure customer satisfaction.
Special Knowledge, Skills, & Abilities (KSAs)
Possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
Demonstrate critical thinking and reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Strong skills in data management systems and basic computer applications (e.g., Word, Excel, Access, PowerPoint); willingness and ability to learn additional applications as needed.
Demonstrate proficiency with Windows Active Directory, Windows Operating Systems, and Mac Operating system.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Excellent writing and communications skills.
Ability to maintain confidentiality.
Ability to repair/replace software, hardware, and operating systems.
On call requirements: this position may participate in an on-call support rotation on weekdays and weekends.
Ability to work collaboratively in a team environment.
Possess sound documentation skills.
Ability to maintain confidentiality.
Demonstrate exemplary customer service skills.
Minimum Qualifications
Two years college coursework
Four years of related experience, including some help desk experience
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula
Preferred Qualifications
Knowledge in the assigned IT environments
Classified Title: Sr. Technical Support Analyst Role/Level/Range: ATO 37.5/03/OG Starting Salary Range: $23.30-$32.00-$40.80 HRLY (Commensurate with experience) Employee group: Full Time Schedule: Monday - Friday, 8:00am - 4:30pm Exempt Status: Non-Exempt Location: District of Columbia Department name: Provost and Sr VP for Acdmc Affs Off of Personnel area: University Administration
Job title you are hiring for:
CO Clinical Coordinator
We are seeking a CO Clinic Coordinator who will be responsible for coordination of ophthalmic surgeries at the Wilmer Eye Institute at Bethesda. Contributes to a smoothly functioning office and excellent patient relations by exercising independent judgment and working effectively in a team environment. Interacts with patients, surgeons, referring physicians, and insurers. Resolves patient problems or refers them to appropriate resources for resolution.
Specific Duties & Responsibilities
Proactively monitor surgeons OR schedules to ensure clinics and provider calendars are in sync.
Resolve scheduling issues and adjust schedules as needed.
Verify that the posting sheet is completed and signed by the surgeon and scanned within EPIC (for outside ASC).
Send out letters and post op information to referring physicians as needed.
Send out surgical packet to patient with pre-op instructions, surgery date and post op visit dates/times.
Verify all documents are received and scanned appropriately into EPIC prior to date of surgery.
Provide friendly, courteous and confidential assistance to patients and their family members ensuring a positive experience.
Assist with phone triage and respond to non-routine phone calls from the Wilmer Call Center as well as internal and external callers.
Serves as back up support to surgical schedulers and medical office coordinator as needed.
Process all incoming faxes to ensure prompt responses by staff and providers.
Obtain authorizations for surgical patients and retina injections.
Coordinate specialty appointments between multiple departments.
Assist providers with calendaring and other administrative duties as needed.
Relieves the Patient Service Coordinators for lunch and fill-in for the PSC during absences.
Assist the Clinic Manager with other duties and projects as assigned.
Minimum Qualifications
High School Diploma or graduation equivalent.
Three years related experience. Requires an understanding of changing reimbursement policies and third-party reimbursement.
Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Two years college or equivalent work experience.
Two years progressively responsible medical office experience.
Medical terminology a plus.
Intermediate computer skill.
Experience within the Johns Hopkins patient-oriented community strongly preferred.
Classified Title: Clinic Coordinator Working Title: CO Clinic Coordinator Role/Level/Range: ATO 37.5/02/OE Starting Hourly Pay Rate Range: $18.00-$33.50 Hr. ($28.95/hr. budgeted: Commensurate with experience) Employee group: Full Time Schedule: Monday-Friday, 8:30 - 5:00 Exempt Status: Non-Exempt Location: JH at Bethesda Department name: 10002975-SOM Oph Satellites Operations Personnel area: School of Medicine
Job title you are hiring for:
Budget Analyst
The Department of Finance is seeking a Budget Analyst who will report to the Director of Finance and will provide day-to-day administrative support to faculty, staff, and students in research travel and expense reimbursements, procurement, billing, policy interpretation, reporting, and other financial transactions. This position will oversee monthly review and approval of the procurement and travel card programs and have responsibility to train stakeholders on SAP and Concur Expense. This position will also support pre and post award account management through invoicing, billing, revenue tracking and receivables, distribution and monitoring of PI acknowledgment of monthly account reconciliation in line with audit requirements.
Additionally, the Budget Analyst will support the processing of non-employee travel reimbursements and vendor payment management, while managing the school’s accounts receivables through the timely and accurate posting of cash, checks, credit cards, and student tuition payments. The Budget Analyst will maintain a system of gift agreement documentation to provide high level review of spending to ensure compliance with departmental and University policies, and the proper use of funds.
Specific Duties & Responsibilities
Accounting & Finance
Processes accounts receivables for the school to include deposits of cash, credit card and check processing for sponsored, non-sponsored, and student accounts.
Conducts research and reconciliation as necessary to resolve posting discrepancies.
Administers corporate travel card, procurement card, and central bill travel card processes to include application requests, the review of monthly logs and receipts ensuring timely approval by established deadlines.
Arranges travel via CONCUR for guests, non-employees and students as required.
Processes travel reimbursements for non-employees, students and guests of the school and serves as point of contact for faculty and staff needing assistance with employee travel reimbursements.
Manages vendor management by performing various transactions in support of vendor invoice payments, shopping carts/purchase orders, as well vendor PaymentWorks requests.
Supports non-sponsored account review and reconciliation. Proactively monitors account utilization to minimize potential of over expenditure and seeks to identify and resolve posting errors in a timely manner.
Completes adjustments as needed of non-payroll cost transfers to reallocate funds and to correct errors, as well as initiates various monthly charges for space rental, copy and mailroom charges, and miscellaneous allocations from other divisions.
Manages monthly sponsored report distribution and tracking of documented PI review of activity per audit requirements.
Ensures compliance with all relevant University and/or agency regulations and restrictions.
Initiates sponsored billing invoices for posting of grant receivables.
Budget Development/Pre & Post – Sponsored Support
Assist faculty with grant submission budget development using appropriate cost rates for direct, indirect and benefit costs, including all anticipated cost projections.
Supports coordination of sponsored proposals for completeness through collection and consolidation of all required documents, including tracking and follow up through submission and acceptance.
Work with internal JHU offices to ensure budget numbers are set up in a timely manner.
Monitor revenue and expenditures for sponsored & non-sponsored budgets including sub recipient monitoring and tracking of invoices.
Perform grant financial planning, cost analysis and support Research Service Manager with budget forecasts and projections.
Prepare ad hoc reports as related to budgets.
Interpretation of Policy & Advice to Faculty & Others
Advise and assist with resolving budget variances by recommending appropriate course of action.
Interpret policy and procedure for department based on understanding of university policy.
Serve as point of contact for questions regarding financial procedures and related university policies.
Proactively advise appropriate administrative staff on status and availability of funds.
Keep abreast of university accounting system and policy to ensure up-to-date compliance.
Reporting
Develop and generate SAP/BW Analysis financial reports and files and verify budget and expenditures to ensure compliance with university and/or donor policies, regulations and restrictions.
Provide reports including but not limited to trend analysis, variances from budget/projection, YTD results, etc., to Associate Director and other involved parties.
Prepare travel expense reports and receipts for faculty.
Operational Recommendations
Assist management with establishing and improving upon defined department procedures and processing methods to efficiently and accurately meet production and performance goals.
Advise management on financial opportunities and areas for improvement.
Office Administration
Serves as primary customer service point of contact for the business office guiding stakeholder navigation of SAIS and JHU policies and procedures.
Oversees training and guidance for SAP and Concur Expense systems.
Level of Independent Decision Making
On a regular and continuous basis, exercises administrative judgement and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Define problems, collect data, establish facts and draw conclusions independently.
Other Duties as Assigned
Performs special projects and other related duties as assigned.
Special Knowledge, Skills & Abilities
Must have knowledge of MS Excel and Word.
Detail-oriented, well-organized, and possess ability to handle multiple projects simultaneously and to exercise sound judgment.
Ability to work independently.
Excellent customer service skills.
Excellent oral and written communication skills.
Minimum Qualifications
Bachelor’s Degree in Business, Accounting or related discipline required.
One year of related experience required.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Excellent MS Suite knowledge (MS Word, Excel, PowerPoint).
Preferred Qualifications
Work experience in a research, academic or university environment.
Knowledge of SAP financial systems.
Two or more years of related experience.
Classified Title: Budget Analyst Role/Level/Range: ATP/03/PB Starting Salary Range: $23.00-$31.59-$40.18 HRLY (Commensurate with experience) Employee group: Casual / On Call Schedule: Monday-Friday 8:30am- 5:00pm Exempt Status: Non-Exempt Location: District of Columbia Department name: Finance and Administration Personnel area: SAIS
Job title you are hiring for:
Patient Service Coordinator
We are seeking a CO Patient Service Coordinator who will provide friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Bethesda. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment.
Specific Duties & Responsibilities
Screens patient calls and medical issues.
Answers patient questions where appropriate and determines if physician response is required.
Registers patients for clinical appointments using electronic medical record system (epic).
Answers phones and provides routine information to callers.
Scans medical records documents into the electronic medical records system.
Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system.
Collects time of service payments, issues receipts, and prepares end of day reconciliation.
Discusses patient charges, if appropriate, with patients and/or patients' families.
Refers patient to appropriate office if financial counseling is necessary.
Assists with basic insurance and third party queries and explains payment policies.
Assists with back office duties as needed to ensure consistent patient flow.
Reschedules patients when provider clinic schedule changes.
Maintains familiarity with various types of medical insurance in order to properly schedule patients and answer patient questions.
Schedules patients for laboratory tests, medical examinations, and procedures.
Resolves any schedule conflicts.
Uses automated records systems to access, enter, and edit patient information.
Coordinates visits either within the office or between other offices and/or departments.
Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic).
Obtains and/or verifies patient's demographic data by phone or in person.
May obtain pre-certifications as required by patients' health care insurers or managed care providers.
Fills appointment vacancies due to cancellations.
Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker’s compensation forms, etc.).
Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).
Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
Provide other duties, as assigned.
Minimum Qualifications
High School Diploma or graduation equivalent.
One year work experience in a similar service-oriented industry required.
Certification in appropriate skill groups must be obtained during introductory period.
Meditech certification must be completed within 2 to 3 weeks of employment.
Preferred Qualifications
Two years college or equivalent work experience preferred.
Two years related ophthalmology/JHH system work experience strongly preferred.
Medical terminology and knowledge of medical insurance coverage preferred.
Classified Title: Patient Service Coordinator Working Title: CO Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $16.00-$28.50 ($24.60 budgeted; Commensurate with experience) Employee group: Full Time Schedule: Mon – Fri 8:30 – 5:00 Exempt Status: Non-Exempt Location: JH at Bethesda Department name: 10003315-SOM Oph Satellites Personnel area: School of Medicine
Community Friendship, Inc.
Provides housing support services for adults with mental health diagnosis within a community-based residential setting. Reflects the principles of Psychiatric Rehabilitation and the mission of CFI in the day-to-day work activities and decision making process.
Full Time Available Shifts: There are a variety of full time and part time shift opportunities to meet your scheduling needs.
Full Time
8:00am – 4:00pm- Monday - Friday
2:00pm – 10:00pm Monday – Friday
11:00pm – 7:00am (days vary) and every other weekend
10:00pm – 8:00am Monday - Thursday.
Part-time
8:00am – 2:00pm- Every other weekend
10:00am – 6:00pm- Every other weekend
11:00pm – 7:00am- Every other Friday, Saturday, Sunday, and Monday.
Major Duties and Responsibilities:
Teaches residents independent living skills and provides support as needed in meal planning and preparation, housecleaning, home safety, personal grooming, emergency procedures, budgeting, and provides transportation as needed.
Communicates regularly with the residents' mental health programs regarding appointments, medications, treatment planning, and provides transportation, if needed.
Communicates with residents to facilitate understanding of rules, recommendations, and resources available to them.
Provides constructive feedback to residents when necessary, focusing on empowering confidence, values, and the choice to live and work in the community successfully.
Handles resident/house emergencies and requests when needed.
Provides social and recreational activities.
Supervises, monitors, and records self-administration of medication.
Supports residents with a weekly house meeting.
Completes fire drills on a monthly basis.
Documentation
Maintains All Documentation as Defined by CFI Policy.
Completes Bio-psychosocial assessments to gather background information on new residents assigned to your caseload.
Documents weekly case notes reflecting progress toward goals and other significant information for assigned caseload. Ensure documentation in charts includes progress notes that are well written reflecting staff interventions, supports units billed and includes dates of service.
Prepares and obtains member signatures for monthly/quarterly reviews and IRPs, discussing goals and outcome measures.
Prepares Skills Rating Sheets as required and submit them to the Assistant Program Director for review.
Updates and records medication profile quarterly.
Complete individualized supportive service logs on a daily basis, reporting behaviors and activities of residents, especially activities which require follow-up. Ensure all documentation is accurate and well written.
Completes incident/accident reports in a timely manner as defined by CFI.
Review charts on an annual basis to ensure that the health history, diagnosis, and other documents in the files are updated.
Assist Director in carrying out Program’s Goals and Objectives
Plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines.
Assists in administering health/safety procedures and teaches those skills to members.
Maintains open lines of communication with supervisors about needs, behavioral changes, problems, and accomplishments of residents and/or other program related issues.
Participates in conferences, in-service training, and committees as assigned.
Assist in preparation for CARF and other audits as needed.
Knowledge, Skills, Abilities
Knowledge of service delivery for adults with psychiatric disability, individual rights and needs, current trends in mental disabilities, and community resources.
Skill in effective interpersonal relationships, dealing with people in a manner which shows sensitivity, tact, and professionalism; communicating information and ideas clearly, concisely and effectively both verbally and written; making sound, independent judgment, and creative problem solving; decision making; and planning and organizing.
Ability to work with limited guidance; prioritize tasks; maintain effective work relationships, read, interpret and apply laws, rules, regulations, policies and/or procedures; analyze situations and realize potential impact of decisions; and deal effectively in crisis situations.
Present a positive, optimistic, and enthusiastic outlook in performing job duties and to fulfilling the mission of the agency; serve as a positive role model for consumers and staff.
Qualifications
Two years of experience in working with people with special needs or related field, or two years of college.
Must possess a current Georgia driver’s license and be insurable in the state of Georgia; not applicable to overnight positions.
Physical Requirements:
Must be able to lift 25 – 50lbs, retrieving and placing materials on high shelves and on floor-level shelves; standing, walking; carrying; grasping; hearing; seeing; sitting. kneeling; climbing; balancing; stooping; crouching and reaching.
CFI is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.
Proof of Employment Eligibility is required for appointment to position. Applicants will be subjected to a Fingerprint Based Background Check of the Georgia and Federal Criminal History Record Databases and the current List of Excluded Individuals and Entities (LEIE) of the Office of Inspector General (OIG).
Provides housing support services for adults with mental health diagnosis within a community-based residential setting. Reflects the principles of Psychiatric Rehabilitation and the mission of CFI in the day-to-day work activities and decision making process.
Full Time Available Shifts: There are a variety of full time and part time shift opportunities to meet your scheduling needs.
Full Time
8:00am – 4:00pm- Monday - Friday
2:00pm – 10:00pm Monday – Friday
11:00pm – 7:00am (days vary) and every other weekend
10:00pm – 8:00am Monday - Thursday.
Part-time
8:00am – 2:00pm- Every other weekend
10:00am – 6:00pm- Every other weekend
11:00pm – 7:00am- Every other Friday, Saturday, Sunday, and Monday.
Major Duties and Responsibilities:
Teaches residents independent living skills and provides support as needed in meal planning and preparation, housecleaning, home safety, personal grooming, emergency procedures, budgeting, and provides transportation as needed.
Communicates regularly with the residents' mental health programs regarding appointments, medications, treatment planning, and provides transportation, if needed.
Communicates with residents to facilitate understanding of rules, recommendations, and resources available to them.
Provides constructive feedback to residents when necessary, focusing on empowering confidence, values, and the choice to live and work in the community successfully.
Handles resident/house emergencies and requests when needed.
Provides social and recreational activities.
Supervises, monitors, and records self-administration of medication.
Supports residents with a weekly house meeting.
Completes fire drills on a monthly basis.
Documentation
Maintains All Documentation as Defined by CFI Policy.
Completes Bio-psychosocial assessments to gather background information on new residents assigned to your caseload.
Documents weekly case notes reflecting progress toward goals and other significant information for assigned caseload. Ensure documentation in charts includes progress notes that are well written reflecting staff interventions, supports units billed and includes dates of service.
Prepares and obtains member signatures for monthly/quarterly reviews and IRPs, discussing goals and outcome measures.
Prepares Skills Rating Sheets as required and submit them to the Assistant Program Director for review.
Updates and records medication profile quarterly.
Complete individualized supportive service logs on a daily basis, reporting behaviors and activities of residents, especially activities which require follow-up. Ensure all documentation is accurate and well written.
Completes incident/accident reports in a timely manner as defined by CFI.
Review charts on an annual basis to ensure that the health history, diagnosis, and other documents in the files are updated.
Assist Director in carrying out Program’s Goals and Objectives
Plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines.
Assists in administering health/safety procedures and teaches those skills to members.
Maintains open lines of communication with supervisors about needs, behavioral changes, problems, and accomplishments of residents and/or other program related issues.
Participates in conferences, in-service training, and committees as assigned.
Assist in preparation for CARF and other audits as needed.
Knowledge, Skills, Abilities
Knowledge of service delivery for adults with psychiatric disability, individual rights and needs, current trends in mental disabilities, and community resources.
Skill in effective interpersonal relationships, dealing with people in a manner which shows sensitivity, tact, and professionalism; communicating information and ideas clearly, concisely and effectively both verbally and written; making sound, independent judgment, and creative problem solving; decision making; and planning and organizing.
Ability to work with limited guidance; prioritize tasks; maintain effective work relationships, read, interpret and apply laws, rules, regulations, policies and/or procedures; analyze situations and realize potential impact of decisions; and deal effectively in crisis situations.
Present a positive, optimistic, and enthusiastic outlook in performing job duties and to fulfilling the mission of the agency; serve as a positive role model for consumers and staff.
Qualifications
Two years of experience in working with people with special needs or related field, or two years of college.
Must possess a current Georgia driver’s license and be insurable in the state of Georgia; not applicable to overnight positions.
Physical Requirements:
Must be able to lift 25 – 50lbs, retrieving and placing materials on high shelves and on floor-level shelves; standing, walking; carrying; grasping; hearing; seeing; sitting. kneeling; climbing; balancing; stooping; crouching and reaching.
CFI is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.
Proof of Employment Eligibility is required for appointment to position. Applicants will be subjected to a Fingerprint Based Background Check of the Georgia and Federal Criminal History Record Databases and the current List of Excluded Individuals and Entities (LEIE) of the Office of Inspector General (OIG).
vybe Urgent Care
Philadelphia, PA (19134)
We’re making great healthcare easy for all. Will you join us?
Delivering great healthcare begins with you. That’s because our Radiologic Technologist is an integral part of the vybe urgent care team! This is an exciting position for the right candidate in an Urgent Care environment. As an RT, you are directly involved in ensuring that we always deliver patient-focused care.
For our patients that require imaging you are the one to expertly position them to obtain x-rays. You perform verification and quality control checks on radiographic and processing equipment and are responsible for protective care for the patient during their care. When patients are finished, you discharge them and provide care instructions.
Key Responsibilities – your typical day
We have you to thank for our exam, procedure, and x-ray rooms always being in order, set up, and ready for each new patient.
You are intent on maintaining a clean and safe environment by sterilizing medical instruments.
You can also plan on some administrative tasks such as registering patients and manage the necessary documents such as insurance verification, x-ray records, DME paperwork and test results.
Your attention to detail ensures that everything is properly documented in our computer system.
This fast-paced environment will keep you on your toes, but your positive attitude will ensure your success.
Qualifications
1+ years of working experience as a RT
Must possess and maintain one of the following: Limited Scope X-ray (LST) certificate - or - American Registry of Radiologic Technologist (ARRT) certificate
Familiarity with healthcare practices
Excellent communication skills
Ability to work independently with minimal supervision
Must maintain licensure/certification per state guidelines
Must be CPR/AED certified
Child Abuse clearances and criminal background checks required
Get to know vybe
We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.
Ready to make a difference? Good, we are too!
Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
Grow your career as part of a caring team!
You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
We believe in the work we do and in having fun while doing it!
We share your values!
Open, transparent, and inspiring— we take the time to get to know each other and build positive relationships with our team members and our patients.
We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.
Ready to join our team?
Please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Posting #2:
Job title you are hiring for: Medical Assistant
Job description:
We’re making great healthcare easy for all. Will you join us?
Delivering great healthcare begins with you. That’s because our Medical Assistants are every patient’s first impression of vybe. If you love helping people and are eager to solve their healthcare issues, we encourage you to join our incredible team. It’s a fast-paced urgent care environment requiring great communication skills and a positive attitude. But your most important skill will be to use what’s unique about you to create a great experience for our patients.
Key Responsibilities – your typical day
You’re a “people person” who takes joy in helping our patients.
Greet patients warmly and instill calm and confidence.
Register patients and manage insurance verification, medical records, and test results.
Prepare patients to see the physician by obtaining their health history and vitals.
Assist our clinicians with examinations and procedures.
Ensure patients check out with their care instructions and all their questions answered.
Maintain a clean, safe and orderly environment. You are the key to keeping us ready for the next patient.
Qualifications
HS diploma or equivalent
6 or more months of relevant experience in a healthcare environment, preferably urgent care
Medical Assistant Certification is desirable but not required
Helpful skills in this role include computer & communications skills, familiarity with electronic medical records, organizational skills with good attention to detail, a positive attitude
Ability to pass a child abuse clearance and criminal background check
The full-time schedule for this position is 12-hour shifts Monday-Friday and 9-hour shifts on weekends.
Get to know vybe
We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.
Ready to make a difference? Good, we are too!
Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
Grow your career as part of a caring team!
You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
We believe in the work we do and in having fun while doing it!
We share your values!
Open, transparent, and inspiring— we take the time to get to know each other and build positive relationships with our team members and our patients.
We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.
Ready to join our team?
Please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Posting #3:
Job title you are hiring for: Front Desk Coordinator
Job description:
We’re making great healthcare easy for all. Will you join us?
Delivering great healthcare begins with you. That’s because our Medical Receptionist, Front Desk Specialist is an integral part of the vybe urgent care team! This is an exciting position for the right candidate in an Urgent Care environment. You will professionally and courteously answer inbound calls, make outbound calls to patients and assist with greeting patients and visitors.
Must have strong customer service skills with healthcare experience strongly preferred. Must be able to work in a fast-paced environment with the ability to multitask. We are looking for candidates who are genuinely excited to help others. They're patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don't have enough information to resolve issues. Regular interaction and collaboration with Center Managers and other members of the vybe urgent care team is essential
Key Responsibilities – your typical day
Answer high volume of incoming calls in a prompt and courteous manner with a positive attitude to help the patients.
Make outbound phone calls including following up on patient voicemails.
Provide patients with accurate and complete information by utilizing EMR (Athena) with knowledge and confidence.
Greet patients and visitors courteously and professionally, demonstrating caring, compassion and empathy in meeting their needs.
Qualifications
6+ months' experience in a healthcare setting strongly preferred
Strong phone skills, including active listening while researching the patient's account
Familiarity with healthcare practices
Excellent communication skills
Ability to work independently with minimal supervision
A minimum of a high school diploma or GED is required.
Prefer a minimum of 6 months or more patient customer service in a physician or specialty practice setting
Experience on EMR, especially athenaNet is preferred
Get to know vybe
We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.
Ready to make a difference? Good, we are too!
Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
Grow your career as part of a caring team!
You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
We believe in the work we do and in having fun while doing it!
We share your values!
Open, transparent, and inspiring— we take the time to get to know each other and build positive relationships with our team members and our patients.
We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.
Ready to join our team?
Please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Posting #4:
Job title you are hiring for: Center Manager
Job description:
We’re making great healthcare easy for all. Will you join us?
Delivering great healthcare begins with you. That’s because our Center Manager is an integral part of the vybe urgent care team! This is an exciting position for the right candidate in an Urgent Care environment. Will greet patients on arrival, assist with registration, obtain identification and insurance information, place patient in room, and assist the patient upon completion of visit. Also, will provide excellent phone customer service.
Key Responsibilities – your typical day
The Center Manager is responsible for managing all aspects of operations and creating a high-performance culture that puts safety first and drives patient delight and business results. Leaders in this position will serve as a role model and support a positive image of vybe urgent care inside and outside the organization. Primary duties include, but are not limited to:
Responsibility for center facility management.
Oversee the recruitment, hiring, and management of Center employees.
Responsibility for the ongoing/daily management of clinical and front desk staff and effective clinical operations.
Ensure that patient care and flow, including follow-up, is completed according to company policy and any relevant regulations and leads to optimal patient satisfaction.
Oversee the financial performance of assigned Centers.
Optimize revenue per visit and cash collections
All duties will be performed in accordance with policy and procedure, standards of care, and relevant regulations.
Qualifications
The Center Manager is responsible for managing all aspects of operations and creating a high-performance culture that puts safety first and drives patient delight and business results. Leaders in this position will serve as a role model and support a positive image of vybe urgent care inside and outside the organization. Primary duties include, but are not limited to:
Responsibility for center facility management.
Oversee the recruitment, hiring, and management of Center employees.
Responsibility for the ongoing/daily management of clinical and front desk staff and effective clinical operations.
Ensure that patient care and flow, including follow-up, is completed according to company policy and any relevant regulations and leads to optimal patient satisfaction.
Oversee the financial performance of assigned Centers.
Optimize revenue per visit and cash collections
All duties will be performed in accordance with policy and procedure, standards of care, and relevant regulations.
Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
Get to know vybe
We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day and we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.
Ready to make a difference? Good, we are too!
Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
Grow your career as part of a caring team!
You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
We believe in the work we do and in having fun while doing it!
We share your values!
Open, transparent, and inspiring. We take the time to get to know each other and build positive relationships with our team members and our patients.
We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.
Ready to join our team?
Please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Posting #5:
Job title you are hiring for: Center Coordinator
Job description:
We’re making great healthcare easy for all. Will you join us?
Delivering great healthcare begins with you. That’s because our Center Coordinator is responsible for assisting in the management of all aspects of operations and creating a high-performance culture that puts safety first and drives patient delight and business results. Leaders in this position, through direction of their Center Manager, will serve as a role model and support a positive image of vybe urgent care inside and outside the organization.
Key Responsibilities – your typical day
Responsibility for center facility management.
Maintain appropriate inventories of supplies and medications for the Center.
Ensure that all equipment is properly maintained.
Ensure that medical records are maintained confidentially so that they comply with all state, federal, and governing agency guidelines.
Responsibility for the ongoing/daily management of clinical and front desk staff and effective clinical operations.
Ensure that patient care and flow, including follow-up, is completed according to company policy and any relevant regulations and leads to optimal patient satisfaction. a.
Follow up with patient complaints and/or incidents and convey findings to Medical Director or others as needed to determine if further action required.
Provide documentation and follow up as required for quality assurance.
Oversee Worker’s Compensation cases ensuring paperwork is appropriately completed and sent and employers are contacted regarding their employee’s care.
Ensure coordination of outreach to primary care and specialty physicians and other providers as needed.
Document all reportable infectious disease and occupational health cases as required.
Ensure Radiology quality control/compliance.
Oversee the financial performance of assigned Centers.
Responsible for profit and loss performance of Centers. Participate in budget creation and expense management.
Proactively identify opportunities to expand revenue sources and ancillary services and reduce expenses.
Optimize revenue per visit and cash collections
Manage and oversee billing procedures (including Occupational Health patients) through selected 3rd party vendor.
Direct team to ensure daily reconciliation, review of insurance, daily deposits, and any other applicable billing reports generated by 3rd party vendor.
Ensure staff accountability by managing training, education and monitoring of coding and billing processes.
Assist in collections calls to local clients as needed.
All duties will be performed in accordance with policy and procedure, standards of care, and relevant regulations.
Qualifications
Bachelor’s degree or equivalent experience.
2+ years of supervisory or management experience, preferably in an ambulatory healthcare setting – proven leadership ability.
Must have intermediate skills in MS Word, MS Excel
Excellent organizational and interpersonal communication skills and ability to build and maintain effective working relationships across various constituencies.
Must convey a professional demeanor and be able to act calmly and effectively in a busy or stressful situation.
Bring a genuine high energy level and project a healthful image.
This position requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Get to know vybe
We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.
Ready to make a difference? Good, we are too!
Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
Grow your career as part of a caring team!
You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
We believe in the work we do and in having fun while doing it!
We share your values!
Open, transparent, and inspiring— we take the time to get to know each other and build positive relationships with our team members and our patients.
We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.
Ready to join our team?
Please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We’re making great healthcare easy for all. Will you join us?
Delivering great healthcare begins with you. That’s because our Radiologic Technologist is an integral part of the vybe urgent care team! This is an exciting position for the right candidate in an Urgent Care environment. As an RT, you are directly involved in ensuring that we always deliver patient-focused care.
For our patients that require imaging you are the one to expertly position them to obtain x-rays. You perform verification and quality control checks on radiographic and processing equipment and are responsible for protective care for the patient during their care. When patients are finished, you discharge them and provide care instructions.
Key Responsibilities – your typical day
We have you to thank for our exam, procedure, and x-ray rooms always being in order, set up, and ready for each new patient.
You are intent on maintaining a clean and safe environment by sterilizing medical instruments.
You can also plan on some administrative tasks such as registering patients and manage the necessary documents such as insurance verification, x-ray records, DME paperwork and test results.
Your attention to detail ensures that everything is properly documented in our computer system.
This fast-paced environment will keep you on your toes, but your positive attitude will ensure your success.
Qualifications
1+ years of working experience as a RT
Must possess and maintain one of the following: Limited Scope X-ray (LST) certificate - or - American Registry of Radiologic Technologist (ARRT) certificate
Familiarity with healthcare practices
Excellent communication skills
Ability to work independently with minimal supervision
Must maintain licensure/certification per state guidelines
Must be CPR/AED certified
Child Abuse clearances and criminal background checks required
Get to know vybe
We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.
Ready to make a difference? Good, we are too!
Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
Grow your career as part of a caring team!
You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
We believe in the work we do and in having fun while doing it!
We share your values!
Open, transparent, and inspiring— we take the time to get to know each other and build positive relationships with our team members and our patients.
We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.
Ready to join our team?
Please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Posting #2:
Job title you are hiring for: Medical Assistant
Job description:
We’re making great healthcare easy for all. Will you join us?
Delivering great healthcare begins with you. That’s because our Medical Assistants are every patient’s first impression of vybe. If you love helping people and are eager to solve their healthcare issues, we encourage you to join our incredible team. It’s a fast-paced urgent care environment requiring great communication skills and a positive attitude. But your most important skill will be to use what’s unique about you to create a great experience for our patients.
Key Responsibilities – your typical day
You’re a “people person” who takes joy in helping our patients.
Greet patients warmly and instill calm and confidence.
Register patients and manage insurance verification, medical records, and test results.
Prepare patients to see the physician by obtaining their health history and vitals.
Assist our clinicians with examinations and procedures.
Ensure patients check out with their care instructions and all their questions answered.
Maintain a clean, safe and orderly environment. You are the key to keeping us ready for the next patient.
Qualifications
HS diploma or equivalent
6 or more months of relevant experience in a healthcare environment, preferably urgent care
Medical Assistant Certification is desirable but not required
Helpful skills in this role include computer & communications skills, familiarity with electronic medical records, organizational skills with good attention to detail, a positive attitude
Ability to pass a child abuse clearance and criminal background check
The full-time schedule for this position is 12-hour shifts Monday-Friday and 9-hour shifts on weekends.
Get to know vybe
We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.
Ready to make a difference? Good, we are too!
Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
Grow your career as part of a caring team!
You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
We believe in the work we do and in having fun while doing it!
We share your values!
Open, transparent, and inspiring— we take the time to get to know each other and build positive relationships with our team members and our patients.
We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.
Ready to join our team?
Please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Posting #3:
Job title you are hiring for: Front Desk Coordinator
Job description:
We’re making great healthcare easy for all. Will you join us?
Delivering great healthcare begins with you. That’s because our Medical Receptionist, Front Desk Specialist is an integral part of the vybe urgent care team! This is an exciting position for the right candidate in an Urgent Care environment. You will professionally and courteously answer inbound calls, make outbound calls to patients and assist with greeting patients and visitors.
Must have strong customer service skills with healthcare experience strongly preferred. Must be able to work in a fast-paced environment with the ability to multitask. We are looking for candidates who are genuinely excited to help others. They're patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don't have enough information to resolve issues. Regular interaction and collaboration with Center Managers and other members of the vybe urgent care team is essential
Key Responsibilities – your typical day
Answer high volume of incoming calls in a prompt and courteous manner with a positive attitude to help the patients.
Make outbound phone calls including following up on patient voicemails.
Provide patients with accurate and complete information by utilizing EMR (Athena) with knowledge and confidence.
Greet patients and visitors courteously and professionally, demonstrating caring, compassion and empathy in meeting their needs.
Qualifications
6+ months' experience in a healthcare setting strongly preferred
Strong phone skills, including active listening while researching the patient's account
Familiarity with healthcare practices
Excellent communication skills
Ability to work independently with minimal supervision
A minimum of a high school diploma or GED is required.
Prefer a minimum of 6 months or more patient customer service in a physician or specialty practice setting
Experience on EMR, especially athenaNet is preferred
Get to know vybe
We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.
Ready to make a difference? Good, we are too!
Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
Grow your career as part of a caring team!
You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
We believe in the work we do and in having fun while doing it!
We share your values!
Open, transparent, and inspiring— we take the time to get to know each other and build positive relationships with our team members and our patients.
We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.
Ready to join our team?
Please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Posting #4:
Job title you are hiring for: Center Manager
Job description:
We’re making great healthcare easy for all. Will you join us?
Delivering great healthcare begins with you. That’s because our Center Manager is an integral part of the vybe urgent care team! This is an exciting position for the right candidate in an Urgent Care environment. Will greet patients on arrival, assist with registration, obtain identification and insurance information, place patient in room, and assist the patient upon completion of visit. Also, will provide excellent phone customer service.
Key Responsibilities – your typical day
The Center Manager is responsible for managing all aspects of operations and creating a high-performance culture that puts safety first and drives patient delight and business results. Leaders in this position will serve as a role model and support a positive image of vybe urgent care inside and outside the organization. Primary duties include, but are not limited to:
Responsibility for center facility management.
Oversee the recruitment, hiring, and management of Center employees.
Responsibility for the ongoing/daily management of clinical and front desk staff and effective clinical operations.
Ensure that patient care and flow, including follow-up, is completed according to company policy and any relevant regulations and leads to optimal patient satisfaction.
Oversee the financial performance of assigned Centers.
Optimize revenue per visit and cash collections
All duties will be performed in accordance with policy and procedure, standards of care, and relevant regulations.
Qualifications
The Center Manager is responsible for managing all aspects of operations and creating a high-performance culture that puts safety first and drives patient delight and business results. Leaders in this position will serve as a role model and support a positive image of vybe urgent care inside and outside the organization. Primary duties include, but are not limited to:
Responsibility for center facility management.
Oversee the recruitment, hiring, and management of Center employees.
Responsibility for the ongoing/daily management of clinical and front desk staff and effective clinical operations.
Ensure that patient care and flow, including follow-up, is completed according to company policy and any relevant regulations and leads to optimal patient satisfaction.
Oversee the financial performance of assigned Centers.
Optimize revenue per visit and cash collections
All duties will be performed in accordance with policy and procedure, standards of care, and relevant regulations.
Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
Get to know vybe
We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day and we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.
Ready to make a difference? Good, we are too!
Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
Grow your career as part of a caring team!
You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
We believe in the work we do and in having fun while doing it!
We share your values!
Open, transparent, and inspiring. We take the time to get to know each other and build positive relationships with our team members and our patients.
We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.
Ready to join our team?
Please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Posting #5:
Job title you are hiring for: Center Coordinator
Job description:
We’re making great healthcare easy for all. Will you join us?
Delivering great healthcare begins with you. That’s because our Center Coordinator is responsible for assisting in the management of all aspects of operations and creating a high-performance culture that puts safety first and drives patient delight and business results. Leaders in this position, through direction of their Center Manager, will serve as a role model and support a positive image of vybe urgent care inside and outside the organization.
Key Responsibilities – your typical day
Responsibility for center facility management.
Maintain appropriate inventories of supplies and medications for the Center.
Ensure that all equipment is properly maintained.
Ensure that medical records are maintained confidentially so that they comply with all state, federal, and governing agency guidelines.
Responsibility for the ongoing/daily management of clinical and front desk staff and effective clinical operations.
Ensure that patient care and flow, including follow-up, is completed according to company policy and any relevant regulations and leads to optimal patient satisfaction. a.
Follow up with patient complaints and/or incidents and convey findings to Medical Director or others as needed to determine if further action required.
Provide documentation and follow up as required for quality assurance.
Oversee Worker’s Compensation cases ensuring paperwork is appropriately completed and sent and employers are contacted regarding their employee’s care.
Ensure coordination of outreach to primary care and specialty physicians and other providers as needed.
Document all reportable infectious disease and occupational health cases as required.
Ensure Radiology quality control/compliance.
Oversee the financial performance of assigned Centers.
Responsible for profit and loss performance of Centers. Participate in budget creation and expense management.
Proactively identify opportunities to expand revenue sources and ancillary services and reduce expenses.
Optimize revenue per visit and cash collections
Manage and oversee billing procedures (including Occupational Health patients) through selected 3rd party vendor.
Direct team to ensure daily reconciliation, review of insurance, daily deposits, and any other applicable billing reports generated by 3rd party vendor.
Ensure staff accountability by managing training, education and monitoring of coding and billing processes.
Assist in collections calls to local clients as needed.
All duties will be performed in accordance with policy and procedure, standards of care, and relevant regulations.
Qualifications
Bachelor’s degree or equivalent experience.
2+ years of supervisory or management experience, preferably in an ambulatory healthcare setting – proven leadership ability.
Must have intermediate skills in MS Word, MS Excel
Excellent organizational and interpersonal communication skills and ability to build and maintain effective working relationships across various constituencies.
Must convey a professional demeanor and be able to act calmly and effectively in a busy or stressful situation.
Bring a genuine high energy level and project a healthful image.
This position requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Get to know vybe
We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.
Ready to make a difference? Good, we are too!
Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
Grow your career as part of a caring team!
You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
We believe in the work we do and in having fun while doing it!
We share your values!
Open, transparent, and inspiring— we take the time to get to know each other and build positive relationships with our team members and our patients.
We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.
Ready to join our team?
Please fill out our initial 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
