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Power Probe Group, Inc.  is expanding our Americas Regional headquarters in Charlotte, North Carolina.  Please check out our newest Charlotte opportunity for an Automotive REPAIR Technical Support Specialist. If you have automotive repair experience, good customer service, and bilingual English/Spanish communication skills, we would love to talk to you! What you will do for us:  The Warranty and After-Sales and Technical Support Specialist is an individual contributor responsible for providing exceptional customer service and technical support to customers through channels of communication such as phone, emails, texting, and social media, ensuring customer satisfaction, answering customer’s questions about our products and usage of our tools, and resolving order processing issues promptly.  This is the primary point of contact for technical support,  warranty, and non-warranty claims process  for our   customers in North America, Mexico, and South America. Duties/Responsibilities: · Answers phone calls for the Charlotte Customer Support Department, including call transferring and responding to voicemails. · Provide exceptional customer service and technical support to customers through communication channels such as phone, email, texting, and social media, ensuring customer satisfaction. · Builds sustainable relationships and trust with customers and provides information about the RMA (Return Merchant Authorization) process, products, services, bill status, payments, and technical support. · Able to provide accurate instructions over the phone and teach how to use our products to professionals and “Do it yourself” users. · Enters purchase orders in SAP; verifies customer orders and order changes; ensures fulfillment and product delivery (DN creation in SAP). · Resolves customer order issues like invoicing, credit memos, returns, repairs, and warranties. · Works backlog reports and coordinates to expedite orders as needed. · Maintains current and accurate customer records and updates account information as needed. · Monitor and update open claims daily. · Prepare PDF documents for scanning, uploading, and downloading. · Study our line of products to understand uses, benefits, and troubleshooting. · Performs other related duties as assigned. Supervisory Responsibilities: · None. Required Skills/Abilities: · Excellent oral communication skills, including active listening. · Service-oriented and able to resolve customer complaints. · Excellent written communication skills to respond to customer emails and texts professionally that reflects positively on the company. · Strong analytical and problem-solving skills. · Demonstrate the ability to analyze warranty claims and look for missing information or documentation to support the claim. · Ability to work closely with department managers and other departments to collaborate to process claims. Maintain a positive team approach to work. · Proficient use of computer applications, including MS Office products and Web-based applications and portals. · Highly organized and detail-oriented with a high level of accuracy. · Able to work independently with minimal supervision and have superior time management skills. · SAP knowledge in the Sales process/ Order management is a plus. · Must consistently report to work on time, work well with other employees to accomplish a common goal, and maintain a safe work environment. · Ability to communicate and have a customer-centered orientation able to build the brand experience by providing Ultimate Tech Support. Education and Experience: · High school diploma or GED required. · 1 - 2 years of customer service and data entry-related work experience required. ·  3-5 years of experience with electrical measuring tools in the automotive industry (Mechanic is a plus). · Proficient in Microsoft Office Suite, including Excel, Outlook, and Teams. · Experience with SAP is a plus (entering and processing sales orders) ·  Bilingual required (English/Spanish). Physical Requirements: · Prolonged periods sitting at a desk, working on a computer, talking on the phone. · Must be able to lift up to 15 pounds at a time. ·  This role is based in Charlotte, NC, and requires daily office visits. It is not a remote position. Job Details: · Hours are 8:30 am to 5:30 pm Monday through Friday, with some flexibility on scheduling. Benefits Offered · Twelve (12) Paid Holidays + Birthday Holiday · Generous PTO program · Group medical, dental, and vision plans, Health Savings Account, and/or Health Care Flex Spending Account (based on which medical plan you choose) · Company-paid group life insurance and AD&D plan · Voluntary group life insurance and AD&D plan · Voluntary short and long-term disability plans · Voluntary Critical Illness and Accident plans · 401(k) retirement savings plan with Company matching contributions Local candidates preferred – Relocation assistance is not available for this role Visa sponsorship is not available for this role Equal Opportunity Employer Pay: starting at $25.00 per hour and up depending upon experience  

  Teacher II ($3000 Sign on Bonus ) Center Director Maintenance Technician ($1000 Sign on Bonus) Community Outreach Coordinator Program Aide ($1000 Sign on Bonus ) Mentor Coach ($1500 Sign on Bonus) Infant Toddler Preschool Teacher ($2000 Sign on Bonus) Teacher ($3000 Sign on Bonus) Teacher Assistant ($1500 Sign on Bonus) Family & Community Engagement Specialist                 Job description:   Infant Toddler Preschool Teacher $2000 Sign on Bonus   Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for a talented  Infant Toddler   Specialist  who wants to make an impact in the lives of others. Bilingual preferred: English/Spanish or English and other languages present in the local area. Purpose & Impact: The purpose of the Infant Toddler Specialist is to perform duties planning and implementing educational activities for infants and toddlers in the Early Head Start Program that comply with federal performance standards. Participates in the HS/EHS Quality Assurance efforts.  Essential Functions: Plans, develops and implements daily lesson plans that provide for educational and enrichment activities for infants and toddlers that meet federal performance standards. Plans and arranges classrooms into distinctive learning areas that promote an effective learning environment.   Screens and assesses infant and toddler aged children to determine developmental/educational needs and develops and implements individual education plans that comply with federal performance standards.  Monitors meal and snack periods, classroom and restroom activities for toddlers, and playground activities to ensure a safe environment for infants and toddlers. Documents children's progress or lack thereof and completes all required manual and computerized forms and reports in accordance with federal requirements. Initiates referrals to the appropriate Head Start Teacher by submission of required paperwork. Uses active supervision techniques and maintains positive classroom behavior. Develop positive caregiver relationships with children. Receives a satisfactory or higher score on the Infant/Toddler Specialist Success Rubric. Maintain a comprehensive and on-going portfolio assessment for each child including weekly observations in each area, example of the child’s work, and a developmental assessment. Ensures that at least 80% of the children are ready for preschool. Plans classroom activities for parent and community volunteers. Attends and participates in workshops and other meetings to acquire and disseminate information.    Communicates with parents through parent conferences, written correspondence, telephone and home visits to apprise them of child's progress, upcoming events, classroom activities, individual education plan changes, and other relevant information. Conducts health checks on children for health concerns, including ringworm, head lice or other health conditions, and reports to appropriate nurse. Reports suspected child abuse and neglect to designated state agency.   Plans, coordinates and oversees field trips for assigned children.   Requests supplies and equipment to be ordered for use by children in the classroom. Inspects classrooms and grounds to ensure the safety, orderliness, sanitation and cleanliness of facilities. Discusses plans and coordinates concerns regarding the child and family with other Early Head Start staff.  Performs First Aid and Cardiopulmonary Resuscitation (CPR) as needed.  Attends Sudden Infant Death Syndrome (SIDS) training yearly.  Maintains strict confidentiality with respect to Head Start/Early Head Start children, families and staff in accordance with established policies and procedures. Attends all workshops and meetings as deemed necessary by the supervisor. Attends all required staff and parent meetings and activities. Performs other related duties as required. Qualifications Physical Requirements: Must be able to lift at least 45 lbs. and provide physical assistance in the transportation of special needs children by lifting child into seat and fastening safety belt. Reasonable accommodation may be made for otherwise qualified persons with disabilities.  Education: Graduation from high school or possession of a GED Certificate;  and A National Child Development Associate Credential (CDA) for Pre-school or Infant/Toddler Endorsement; if preschool CDA, must have equivalent coursework in early childhood development with a focus on infant and toddler development. OR Florida Child Care Professional Credential (FCCPC) birth to five years old. Experience: Two years’ experience working with Head Start, Early Head Start, pre-school, or kindergarten aged children. Also Required: Proof of successful completion of the 45 hours of the Florida Child Care Facility Training and a Certificate of Completion of an approved 10 hour Developmentally Appropriate Practices for Infant/Toddlers Course within 12 months of hire date and certification in First Aid and CPR within 90 days from the date of hire   and successful completion of a Level II background screening, local criminal record check, health, TB and drug screening prior to hiring. Bilingual   preferred : English/Spanish or English and other languages present in the local area. Knowledge, Skills and Abilities: Working knowledge of developmentally appropriate practices for infant /toddler education. Working knowledge of behavior modification theories and practices relating to infant/toddler development. Working knowledge of current educational techniques and practices relating to infant/toddler development. Skill in making presentations to groups. Skill in verbal communication. Ability to resolve conflicts between toddler aged children. Ability to plan, organize and implement infant/toddler education curriculums. Ability to assume a seated position on the floor for extended periods of time. Ability to collect, organize and evaluate data and develop logical conclusions.          Ability to communicate effectively, both orally and in writing. Ability to prepare and maintain work related reports and files. Ability to handle confidential information. Ability to use a computer and related software. Ability to follow established procedures. Ability to administer CPR and First Aid. Ability to implement safety procedures. Ability to work effectively with others. Ability to provide physical assistance in the transportation of special needs children.  Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.   Amazing benefits package  including : Medical, Dental and Vision Teladoc (24/7 online access to doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.