12 jobs found

Under the direct supervision of the Customer Service Manager, the Customer Service Assistant is responsible for supporting all Customer Service Representatives functions.   DUTIES AND RESPONSIBLITIES: Primary responsibility for entering all customer orders into the Transportation Management system with accuracy and appropriate speed. Assist in setting up load pick up and delivery appointments with all customers. Understand and execute all customer requirements for freight temperatures and handling. Update customer websites with load arrival and tracking information. Advise, resolve and provide disposition information on load overages, shortages and damages as reported by the receiver. Secure load delivery confirmation and post it to the customer website. Serve as a backup for Customer Service Representative. Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner. Other duties and special projects as assigned by management.    

The Customer Service Representative is responsible for building lasting customer relationships to maximize freight opportunities and support on-time and accurate delivery of customer orders to meet customer satisfaction requirements.   DUTIES AND RESPONSIBLITIES: Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base via a multitude of communication exchanges daily to commensurate with company and business level needs.  Aggressively monitor load prospects and actively accept customer loads that fit with business needs. Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.   Communicate scheduling and rescheduling information between the customer, supplier, receiver and the driver or outside carrier. Keep customers informed of the status of deliveries, including in some cases updating of the customer web sites or EDI exchanges.  Contact load planning and fleet management whenever it appears likely that Tribe may not meet a commitment to seek alternate truck assignment for the load or other solution to prevent service failure to customer. Maintain consistent education of freight seasonality to ensure maximum profitable opportunities for Tribe freight. Understand and communicate assigned customer metrics internally and maintain quality control on customer account operation procedures. Prepare and execute pass down status reports to the Night Dispatch team. Enter and ensure accurate load information and data into the TMW system. Responsible for cross training CSRs and Information Specialists on Tribe’s Standard Operating Procedures [SOP]. Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner. Other duties and special projects as assigned by management.

  Seeking motivated sales individual who is a team player, ability to multi-task and communicate with carriers to locate and secure equipment to move time sensitive temperature- controlled freight in multiple locations around the United States. The position requires the ability to negotiate rates paid to the carrier, tender load information and manage both carrier and driver service to achieve the desired result for our customers.    DUTIES AND RESPONSIBLITIES:  Determine load availability for the day based on loads booked and contact carriers capable and able to deliver the load within customer specifications. Daily cold-calling of qualified carriers based on warm source leads. Build, update and maintain a core carrier base that is used every day to cover booked and potential Tribe freight. Maintain a prosperous working relationship with carriers by building rapport with primary contacts. Constant solicitation of new carriers to continue growth of brokerage capacity. Recognize carrier’s lanes and strategy to open reverse selling opportunities to obtain additional freight. Consistently check emails from carriers and the dispatcher to determine load status. Utilize transportation management system to track and trace delivery status and determine load ETA. Assist dispatch team in maintaining customer expectations to ensure increased customer KPI scores. Engage multiple location services via the internet and the transportation management system to search for available carriers to maximize Tribe freight opportunities. Responsible for calculation rates to be charged on loads. Sustain consistent working patterns as established by management to maximize sales opportunities. Assist Transport Operations Manager to coach, teach and train new staff as needed. Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner. Other duties and special projects as assigned by management.

Additional Job Description BASIC FUNCTION & JOB DUTIES: Under general supervision, provides exceptional customer services, prepares, serves and cleans up Hot Breakfast for guests following Company policies and procedures.  Ensures food safety standards are met and maintains appropriate levels of inventory and supplies.  Maintains the breakfast/lobby area in a clean and organized manner.  Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.  Contributes to maintaining a positive work environment at all times for our diverse team and guests. GENERAL KNOWLEDGE, SKILL AND ABILITY : Requires ability to take written and verbal direction in English and speak English clearly. Requires ability to communicate in a friendly manner with guests in order to create a warm, comfortable, relaxing environment. Requires knowledge of hotel accommodations, the community and breakfast hours.  Requires ability to conduct accurate inventory of food items and calculate order levels. MENTAL AND PHYSICAL REQUIREMENTS : EDUCATION :  Requires knowledge, skill and mental ability equivalent to completion of 2 years of high school. EXPERIENCE :  Previous experience in working with the public or food service experience preferred, but not required. ESSENTIAL FUNCTIONS :  Requires ability to walk and stand during entire working period of 4 - 6 hours. Requires ability to lift 20 - 30 pounds intermittently during the work shift. Requires ability to push a vacuum and/or mop, reach, stretch, and bend in routine daily activities. WORKING RELATIONSHIPS : Reports to General Manager, Assistant General Manager, or Executive Housekeeper. Maintains and promotes a positive and cooperative work relationship with all hotel departments.  

BASIC FUNCTION & JOB DUTIES: Under general supervision, prepare the 5:30 Kickback and provide exceptional customer service for guests following Company policies and procedures.  This includes maintaining the kitchen/lobby area in a clean, well-organized manner and assists guests with Kickback service with food preparation and clean up and ensuring food safety standards are met.  Additional responsibilities include ensuring supplies are fully stocked at appropriate levels.  Presents a high standard of integrity, service and hospitality at all times to promote the Drury culture to customers and co-workers.  Has general knowledge of the hotel, area and events to answer guest’s questions. Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.  Contributes to maintaining a positive work environment at all times for our diverse team and guests. GENERAL KNOWLEDGE, SKILL AND ABILITY : Requires ability to take written and verbal direction in English and speak English clearly. Requires ability to communicate in a friendly manner with guests in order to create a warm, comfortable, relaxing environment. Requires knowledge of hotel accommodations, the community and hotel services. Requires ability to conduct accurate inventory of food items and calculate order levels. MENTAL AND PHYSICAL REQUIREMENTS : EDUCATION :  Requires knowledge, skill and mental ability equivalent to completion of 2 years of high school. EXPERIENCE :  Previous experience in working with the public or food service experience preferred, but not required. ESSENTIAL FUNCTIONS :   Requires ability to walk and stand during entire working period of 4 - 6 hours. Requires ability to lift 20 - 30 pounds intermittently during the work shift. Requires ability to push a vacuum and/or mop, reach, stretch, and bend in routine daily activities. WORKING RELATIONSHIPS : Reports to General Manager or Assistant General Manager. Maintains and promotes a positive and cooperative work relationship with all hotel departments.  

BASIC FUNCTION : Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner.  Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc.  May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers. GENERAL KNOWLEDGE, SKILL AND ABILITY: Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner.  Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel’s policies and procedures.  Requires the ability to handle money, make change, and utilize office machines in normal day to day activities.  Must be willing to and have the ability to work alone as scheduled. JOB DUTIES: Has a +1 service attitude and provides courteous, friendly guest service by anticipating guest’s needs. Responds promptly and efficiently to inquiries, requests and complaints both in person and on the phone. Assist guests throughout their stay to ensure they are able to Travel Happy. Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels. Keeps current knowledge of marketing programs, special rates and promotions and promotes to guests. Actively encourages guests to learn more about the Drury Rewards program. Keeps accurate information in all resources as required and maintains company records as outlined in the Company’s procedures. Ensures the front desk / lobby area of the hotel is clean and well maintained. Refuses to serve liquor to anyone who is under age, or who appears inebriated. Follows all company policies regarding alcohol service. Completes accurate accounting of money, receipts, guest accounts and credit through operation of the PMS system and secures Company assets and funds as required by Company procedures. Monitors guest experience with face to face interactions, phone interactions and surveys and informs management of special comments / needs of guests. Communicates with other departments as needed regarding housekeeping needs, guest requests, maintenance issues, etc. Appreciates the diversity of our team and guests and contributes to maintaining a positive and inclusive work environment at all times. Assists with Breakfast and 5:30 Kickback preparation, service and clean up as needed. Sells items from the Market (the guest pantry).  If selling alcohol, team member is required to check ID regardless of age. Assists with servicing meeting rooms as needed. Complies with the hotel’s safety and security rules and instructions in preforming work effectively while protecting self, fellow workers, and the hotel. Attend and participate in all required meetings and provide follow up as needed. Other duties as assigned. MENTAL AND PHYSICAL REQUIREMENTS: AGE :   G.S.A.s must be 18 years or older.  If a hotel sells alcohol in the market, follow state / local age limits for serving / selling alcohol. EDUCATION :  Requires a high school diploma or equivalent. Completion of two years of college preferred. EXPERIENCE :  Experience in working with the public in a service industry or in related activities is preferred. LICENSES / CERTIFICATIONS:   If selling or serving alcohol, must have appropriate permit / license and meet all state, and local laws regarding the sale / service of alcohol. ESSENTIAL FUNCTIONS :  Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10- 15 pounds. WORKING RELATIONSHIPS: Reports to the Hotel Management Team. Maintains and promotes a positive and cooperative work relationship with all hotel departments.    

Additional Job Description BASIC FUNCTION & JOB DUTIES: Successful maintenance team members thrive on providing exceptional service to all guests by maintaining the physical hotel property and grounds.  They perform repairs and preventative maintenance for all areas of the property.  They will enjoy the variety of plumbing, electrical, refrigeration, kitchen equipment, light carpentry, painting and HVAC system repair.  Additional responsibilities include providing ongoing training to Maintenance Tech I team members and collaborating with management to recruit, interview and schedule for department needs. Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.  Contributes to maintaining a positive work environment at all times for our diverse team and guests. GENERAL KNOWLEDGE, SKILL AND ABILITY : Requires advanced knowledge of maintenance skills. Requires ability to handle all aspects of hotel maintenance. Requires ability to provide ongoing training for Maintenance Tech I team members. Knowledge of water chemistry, water testing, filtration, and mechanical operationsis required.  Development, implementation and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations – ergonomic, emergency response, and injury prevention. Requires general knowledge of building maintenance to include minor electrical repair, and plumbing. Requires ability to receive written and verbal direction in English and speak English clearly. Requires ability to keep detailed records and reports. Requires self- motivation and organizational skills.Requires ability to be available for emergency repairs. MENTAL AND PHYSICAL REQUIREMENTS : EDUCATION :  Requires knowledge, skill and mental development equivalent to completion of four years of high school, supplementedby 2 year degree from vocational school or 4 years’ experience in the hotel / service industry. EXPERIENCE :  Requires minimum of 1 year of experience in general maintenance or related field. ESSENTIAL FUNCTIONS :  Requires ability to walk and stand during the work shift. Requires ability to lift up to 80 pounds occasionally throughout the work week, but may lift 25 - 35 pounds intermittently during work shift. WORKING RELATIONSHIPS : 1.Reports to General Manager or Assistant General Manager. Works closely with Regional Maintenance Manager, Executive Housekeeper / Rooms Manager and Guest Service personnel. Maintains and promotes a positive and cooperative work relationship with all hotel departments.    

BASIC FUNCTION & JOB DUTIES: Performs a variety of hotel housekeeping services to maintain clean guest rooms according to established standards.  Visually inspects rooms to assist in identifying maintenance items needed.  Assists guests whenever possible by providing linens, terry, amenities or providing information as requested.  May be asked to assist in laundry / cleaning public space when needed. Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.  Contributes to maintaining a positive work environment at all times for our diverse team and guests. GENERAL KNOWLEDGE, SKILL AND ABILITY : Requires ability to follow verbal and written directions.  Requires thorough knowledge of cleaning procedures as well as cleaning supplies.  Requires ability to work without direct supervision. Provides excellent customer service. MENTAL AND PHYSICAL REQUIREMENTS : EDUCATION :  Requires knowledge, skill and mental ability equivalent to completion of 2 years of high school. EXPERIENCE :  Previous experience as a housekeeper helpful, but not required. ESSENTIAL FUNCTIONS :  Requires ability to walk and stand during entire work shift.  Requires ability to push vacuum, reach, stretch, and bend in routine daily work activities.  Requires ability to lift 25 - 35 pounds intermittently during the work day. WORKING RELATIONSHIPS : Reports to the Executive Housekeeper/Assistant General Manager. Maintains and promotes a positive and cooperative work relationship with all hotel departments.    

Description LinQuest is seeking an FPGA Development Engineer to join our team in Lexington, MA. You will join a team that specializes in advanced network and communications systems development, with a focus on mobile and airborne tactical networks of the future. Tactical wireless networks differ from commercial wireless networks in the lack of infrastructure to support stable connectivity. The varied and stressing operational environment, as well as aircraft speeds and maneuverability, and platform integration provide additional challenges to communication and network systems. The team uses a combination of technical analysis, modeling, simulation, emulation, prototype development, and flight tests to develop new communication systems and evaluate and predict their performance.   Responsibilities: You will assist in the development, implementation, and testing of these systems. Development of DSP FPGA firmware which involves Simulink modeling, VHDL code development, simulation, synthesis, timing closure and FPGA verification.   Required Skills: Proficient in all aspects of FPGA design and verification. In-depth familiarity with Xilinx FPGAs, Vivado, ILA, Synplicity, Modelsim, Linux (bash, perl,tcl, python), test equipment, and source/revision control tools (svn, git). Must be able to work collaboratively in a team environment and demonstrate effective written and oral communication skills.   Preferred Skills: MATLAB and Simulink modeling Possess strong oral and written communications skills, and must be able to present findings/results to internal and external organizations.     Required Experience: BS in Electrical Engineering Three or more years of directly-related FPGA development experience US Citizenship and the ability to obtain a Secret clearance are required for the position.   Preferred Experience: MS in Electrical Engineering Experience with wireless communications systems and communications theory, including waveform signal processing Software development for embedded processors using C/C++ for DSP applications Active secret clearance   Qualifications Licenses & Certifications Required Ability to Obtain  

Description LinQuest is seeking an Enterprise Architect to support our Air Force customer, the Air Force Nuclear Weapons Center Nuclear Command, Control, and Communications (NC3) Integration Directorate (AFNWC/NC). The AFNWC/NC mission, formally nomenclated as AN/USQ-22, is to deliver integrated NC3 capabilities warfighters use every day to deter and assure capabilities against our adversaries. The AFNWCDirectorate ensures ongoing NC3 programs, legacy systems and new capabilities are fully integrated as part of the Air Force’s overall effort to sustain, modernize, and recapitalize the nuclear enterprise. The Directorate serves as an integrator ensuring that current and future NC3 capabilities across the spectrum are being evaluated and considered in concert with NC3 mission requirements. The AFNWC/NC is subordinate to the AFNWC and is responsible for integrating NC3 materiel management across the Air Force Materiel Command (AFMC) to include, authority and responsibility for weapon system architecture, weapon system configuration management, weapon system risk management, product support integration, overall integration, system test, system verification and system certification. The directorate advises Air Force Global Strike Command (AFGSC) on the NC3 Weapon System's technical architecture and informs key decisions regarding investment and modernization. The directorate is also responsible for the weapon system’s configuration management, system test, system verification, and system certification. The AN/USQ-22 is a communication system of systems and is the amalgamation of the communications terminals, radios, direct ancillary communications devices and communications support equipment located on or within USAF-operated/supported national nuclear, Senior Leader, or NC3 nodes and employed to execute nuclear command and control. Responsibilities: Tasks for the Enterprise Architect position include, but are not limited to: Developing reference models of the enterprise and maintaining the information in the IT repository. Determining the gaps between the current and the target architecture and recommending plans for transitioning to target architecture. Recommending the policies and principles to guide technology decisions for the enterprise architecture. Identifying opportunities to improve enterprise-level systems to support business processes and utilize emerging technologies. Promoting and educating customers and stakeholders on the use and value of the enterprise architecture. Providing enterprise architecture guidance, support and coordination to customers and IT project teams. Documenting the enterprise architecture infrastructure, including the business units and key processes, using modeling techniques. Ensuring technical integration is achieved across the enterprise by participating in test planning, validation and reviews. Evaluating the impact of enterprise architecture products and services on IT investments, business operations, stakeholder satisfaction and other outcomes. Coordinating and conducting governance and portfolio management activities associated with ensuring compliance with the enterprise architecture and/or ensuring the rigorous application of information security/cybersecurity policies, principles and practices to all components of the enterprise architecture. Providing technical expertise in developing architectures in SysML format using the SparX tool   Required Skills: Experience with all facets of enterprise architecture support to include those support services that involve analysis, planning, design, implementation, documentation, assessment and management of the enterprise structural framework to align IT strategy, plans and systems with the mission, goals, structure and processes of the organization. Desired Skills: Expertise on communications systems across Air Force airborne and ground-based platforms, fixed facilities and mobile/transportable systems. Experience working with Nuclear C3 community stakeholders such as AFGSC, USSTRATCOM, and the AFNWC. Required Experience: BS in Engineering Discipline OR 3-yrs work experience OR Associate Degree plus 4-yrs work experience Three years of experience as Enterprise Architect or Comparable Functional Skill Set An active Secret clearance is required to be considered for this position. And the ability to obtain a TS/SCI   Preferred Experience: MS in Engineering Discipline OR 12 yrs work experience OR Bachelor's Degree plus 8 yrs work experience 10 years of experience Enterprise Architect or Comparable Functional Skill Set Qualifications Licenses & Certifications Required Secret    

Description LinQuest is seeking a Network Engineer to support our Air Force customer, the Air Force Nuclear Weapons Center Nuclear Command, Control, and Communications (NC3) Integration Directorate (AFNWC/NC). The AFNWC/NC mission, formally nomenclated as AN/USQ-22, is to deliver integrated NC3 capabilities warfighters use every day to deter and assure capabilities against our adversaries. The AFNWCDirectorate ensures ongoing NC3 programs, legacy systems and new capabilities are fully integrated as part of the Air Force’s overall effort to sustain, modernize, and recapitalize the nuclear enterprise. The Directorate serves as an integrator ensuring that current and future NC3 capabilities across the spectrum are being evaluated and considered in concert with NC3 mission requirements.   The AFNWC/NC is subordinate to the AFNWC and is responsible for integrating NC3 materiel management across the Air Force Materiel Command (AFMC) to include, authority and responsibility for weapon system architecture, weapon system configuration management, weapon system risk management, product support integration, overall integration, system test, system verification and system certification. The directorate advises Air Force Global Strike Command (AFGSC) on the NC3 Weapon System's technical architecture and informs key decisions regarding investment and modernization. The directorate is also responsible for the weapon system’s configuration management, system test, system verification, and system certification.   The AN/USQ-22 is a communication system of systems and is the amalgamation of the communications terminals, radios, direct ancillary communications devices and communications support equipment located on or within USAF-operated/supported national nuclear, Senior Leader, or NC3 nodes and employed to execute nuclear command and control.   Responsibilities:     Providing direction on program development of software architectures and designs concepts, hardware development such as electronic circuits, electronic devices or equipment for purposes such as communications, computation, sensing and control. Providing overall technical direction and guidance for performing requirements definition, development, modification, integration, validation, testing, redesign, when necessary, and special investigations associated with development and sustainment support activities for all assigned systems, to include performance analyses, modeling and simulation, hardware/software investigations and reliability or maintainability studies. Determining logical solutions to major problems and develops or initiates changes to system architecture and/or hardware and software designs to resolve said problems. Determining compatibility and interoperability issues of assigned systems and other related integrated systems and notifies appropriate managerial, engineering and operational organizations of possible impacts to system mission effectiveness. Reviewing systems documentation including plans, specifications, design data, procedures and other associated documents in support of assigned systems and for systems that interface with assigned systems. Developing comprehensive technical documentation for engineering forecasts, status reporting and detailed planning of projects.   Required Skills: Experience with all facets of network engineering to include network engineering for a complex computer network and/or electronic systems including Command and Control (C2), airborne networking and Intelligence Surveillance and Reconnaissance (ISR) sensor systems for Air Force acquisition programs. Desired Skills Expertise on communications systems across Air Force airborne and ground-based platforms, fixed facilities and mobile/transportable systems Experience working with Nuclear C3 community stakeholders such as AFGSC, USSTRATCOM, and the AFNWC.   Required Experience: BS in Engineering Discipline OR 3-yrs work experience OR Associate Degree plus 4-yrs work experience Three years of experience in Network Engineering or Comparable Functional Skill Set An active Secret clearance is required to be considered for this position. And must be able to obtain a TS/SCI   Preferred Experience: MS in Engineering Discipline OR 12 yrs work experience OR Bachelor's Degree plus 8 yrs work experience 10 years of experience in Network Engineering or Comparable Functional Skill Set   Qualifications Licenses & Certifications Required Secret  

Major duties and responsibilities include, but are not limited to: Implements suicide/mental health crisis prevention strategies; Provides support for the identification of Veterans at high risk, and coordinates enhanced care; Conducts interviews and uses structured assessment tools to assess emotional, functional, and/or psychological conditions; Prepares and maintains records and reports in accordance with program guidelines; Creates and maintains forms, surveys, instruments, and materials for proper coordination of the different treatment modules; Provides psycho-education and directs advice regarding suicide/mental illness crisis; Works collaboratively with other members of the VA Crisis Hotline program to identify appropriate services for patients in crisis; Assists patients and their family/friend/significant other with issues regarding the patient's mental health issues, referrals, benefits, support groups; and Performs other duties as assigned.