Collector II

Full Time
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Servicing Solutions is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment.  Qualified candidates will support and promote a positive work atmosphere.  Teamwork is essential to our success and we are looking for individuals that demonstrate caring, compassion and ability to get along with others.


  • Make outbound and receive inbound calls via an Auto Dialer or manual calling to gather or clarify information.
  • Accurately document all information pertaining to accounts.
  • Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
  • Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing).
  • Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
  • Review, process and verify accounts and account balances.
  • Perform other duties as assigned.


  • Read, interpret and apply federal, state and local collection laws, rules, regulations and company policies and procedures.
  • Interact with internal and external customers in a manner which shows sensitivity, tact and professionalism.
  • Ability to negotiate with customers.
  • Conduct every call according to the call model.
  • Possess investigative techniques and processes to identify the true reason for delinquency to aid in one call resolution.
  • Use basic math to solve problems.
  • Communicate clearly, concisely and effectively both verbally and written.
  • Listen to and understand information and ideas as presented both verbally and written.
  • Ability to follow written and/or verbal instructions.
  • Ability to adapt to change and work in a fast-paced environment.


  • Minimum 3 year experience in unsecured or sub-prime debt collections is preferred.
  • Skip-Tracing experience is a plus.
  • Bi-lingual is a plus.
  • Must be able to maintain a regular 8-hour shift five days per week either Monday-Friday or Thursday – Monday, and 2-3 weekend days per month, in addition to a mandatory 10-hour shift on the last business day of the month.  Should the last business day of the month fall on a weekend, the mandatory 10-hour shift will be worked on the last Friday of the month.
  • Shifts may vary and are subject to change based on business needs. No Exceptions.

Disclaimer Statement:   This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a particular job.  It is intended to be only a general description of the principal requirements common to positions of this type.

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