Alamo Transformer
Houston, TX 77084, USA
This position works as part of a team to recondition electrical transformers, industrial radiators, and substations--including a substantial emphasis on industrial painting. Some mechanical knowledge and experience is required, and experience/comfort working outdoors in the elements is preferred. Industrial painting experience is not a requirement, and in fact is not preferred.
Frequent overnight travel (90% of the time) is a requirement of the job. We travel for weeks at a time to client sites across the state, and across the country. Daily per diem paid for hotel and meals.
Due to the nature of our clientele, candidates must be able to pass a criminal background check, and 5 panel drug screen (oral, UA, and follicle). Additionally, quarterly drug screens are also conducted (oral, UA and follicle).
We offer a fantastic benefit package, and excellent potential for growth.
This position works as part of a team to recondition electrical transformers, industrial radiators, and substations--including a substantial emphasis on industrial painting. Some mechanical knowledge and experience is required, and experience/comfort working outdoors in the elements is preferred. Industrial painting experience is not a requirement, and in fact is not preferred.
Frequent overnight travel (90% of the time) is a requirement of the job. We travel for weeks at a time to client sites across the state, and across the country. Daily per diem paid for hotel and meals.
Due to the nature of our clientele, candidates must be able to pass a criminal background check, and 5 panel drug screen (oral, UA, and follicle). Additionally, quarterly drug screens are also conducted (oral, UA and follicle).
We offer a fantastic benefit package, and excellent potential for growth.
Johns Hopkins University
Baltimore, MD. 21287
The Department of Gynecology and Obstetrics is seeking a Medical Assistant (MA) who will have duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively with others, and functions as a member of the healthcare team. The MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The MA reports to the nurse manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures. The MA must demonstrate competency in all skills related to the performance of patient care. The MA maintains inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety.
The MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.
displays responsible behaviors, communicates effectively with others, and functions as a member of the healthcare team. The MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The MA reports to the nurse manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures. The MA must demonstrate competency in all skills related to the performance of patient care. The MA maintains inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.
Specific Duties & Responsibilities
Clinical
Participates in the care of the patient, under direct supervision of a physician or mid-level provider, and in collaboration with the healthcare team.
Collects patient information and assessment data.
Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height.
Reports assessment findings to practitioner and records on appropriate documentation forms in a timely manner.
Obtains additional data from patient and significant other based on initial data collection.
Performs chart review prior to clinic visit to obtain historical data, including any previous ultrasounds, labs, etc.
Monitors patient status, recognizing and reporting abnormal findings or changes in condition.
Organizes patient care activities based on assessment findings.
Confirms and clarifies written orders prior to implementation of delegated tasks.
Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
Under clinical supervision, performs delegated procedures (including injections) common to specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
Assists practitioner in identified patient procedures/treatments/examinations (preparation, positioning, supplies, equipment).
Proactively problem-solves and identifies solutions to barriers to safety. Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance.
Performs quality control for waived testing. Acts as a “trainer” for waived testing, and coordinates activities related to proficiency. Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
Notifies physician first, then administers first aid, CPR, and maintains emergency equipment and supplies as needed.
Provides appropriate patient education, health information materials, and community resource lists as directed, and maintains educational supplies.
Identifies patient’s need for additional information, and refers to appropriate healthcare resources.
Occasional coverage of other offsite JHH/JHU Gyn/Ob clinic locations remotely or by traveling to location. Must have transportation.
Unit Operations
In close partnership with the healthcare team, assures smooth and efficient patient flow and clinical operation.
Maintains computer log of pending studies, including lab, radiology, and other ordered tests.
Obtains lab/test results for review by provider.
Mails letters to patients notifying them of their results.
For consultations, sends copy of consultation letter, patient records and pertinent labs/study results to referring physicians in a timely fashion.
Assists patients to and from exam room and prepares patients for examination.
Assists patients in wheelchairs and stretchers, with transfers to and from exam tables, procedure tables, and scales, utilizing proper body mechanics and safety measures.
Identifies patients with special needs.
Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms, and equipment.
Recognizes patient care trends affecting unit supplies and notifies clinic manager.
Operates clinical equipment according to equipment procedures including safety and quality control checks.
Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis.
Reports findings to appropriate person or arranges for repairs as required.
Ensures that soiled linen, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
Performs related and delegated tasks, which includes request for prescription refills, taking and relaying messages, directing patient flow, and running errands.
Works with healthcare team to assure smooth and efficient patient flow and clinical operation.
Problem solves obstacles to throughput process and notifies manager and patients of wait time.
Maintains cleaning and sterilization of office and exam equipment.
Responsibility in MA Role
Identifies self-learning needs related to job description and seeks out appropriate resources to meet learning needs.
Acts as a resource and preceptor for other MA’s.
Participates in staff meetings by providing constructive input and facilitating problem-solving.
Identifies opportunities for performance improvement and provides input for the development of solutions.
Identifies and uses a variety of resources to validate patient care decisions.
Demonstrates the knowledge and skill necessary to provide care or service based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of the patients served in his/her assigned service area.
Minimum Qualifications
High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
Current CPR certification required. Must maintain MA and CPR certification/registration during employment.
If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee.
Preferred Qualifications
Certification as a Medical Assistant (AAMA, RMA, NCCA) strongly preferred.
Classified Title: Medical Assistant Role/Level/Range: ACRO40/E/02/CB Starting Salary Range: $15.00 - $18.90/hr (Commensurate with experience) Employee group: Full Time Schedule: Monday - Friday, 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: JH at Greenspring Station Department name: SOM OB GYN Reproductive Endocrinology Personnel area: School of Medicine
The Department of Gynecology and Obstetrics is seeking a Medical Assistant (MA) who will have duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively with others, and functions as a member of the healthcare team. The MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The MA reports to the nurse manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures. The MA must demonstrate competency in all skills related to the performance of patient care. The MA maintains inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety.
The MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.
displays responsible behaviors, communicates effectively with others, and functions as a member of the healthcare team. The MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The MA reports to the nurse manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures. The MA must demonstrate competency in all skills related to the performance of patient care. The MA maintains inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.
Specific Duties & Responsibilities
Clinical
Participates in the care of the patient, under direct supervision of a physician or mid-level provider, and in collaboration with the healthcare team.
Collects patient information and assessment data.
Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height.
Reports assessment findings to practitioner and records on appropriate documentation forms in a timely manner.
Obtains additional data from patient and significant other based on initial data collection.
Performs chart review prior to clinic visit to obtain historical data, including any previous ultrasounds, labs, etc.
Monitors patient status, recognizing and reporting abnormal findings or changes in condition.
Organizes patient care activities based on assessment findings.
Confirms and clarifies written orders prior to implementation of delegated tasks.
Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
Under clinical supervision, performs delegated procedures (including injections) common to specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
Assists practitioner in identified patient procedures/treatments/examinations (preparation, positioning, supplies, equipment).
Proactively problem-solves and identifies solutions to barriers to safety. Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance.
Performs quality control for waived testing. Acts as a “trainer” for waived testing, and coordinates activities related to proficiency. Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
Notifies physician first, then administers first aid, CPR, and maintains emergency equipment and supplies as needed.
Provides appropriate patient education, health information materials, and community resource lists as directed, and maintains educational supplies.
Identifies patient’s need for additional information, and refers to appropriate healthcare resources.
Occasional coverage of other offsite JHH/JHU Gyn/Ob clinic locations remotely or by traveling to location. Must have transportation.
Unit Operations
In close partnership with the healthcare team, assures smooth and efficient patient flow and clinical operation.
Maintains computer log of pending studies, including lab, radiology, and other ordered tests.
Obtains lab/test results for review by provider.
Mails letters to patients notifying them of their results.
For consultations, sends copy of consultation letter, patient records and pertinent labs/study results to referring physicians in a timely fashion.
Assists patients to and from exam room and prepares patients for examination.
Assists patients in wheelchairs and stretchers, with transfers to and from exam tables, procedure tables, and scales, utilizing proper body mechanics and safety measures.
Identifies patients with special needs.
Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms, and equipment.
Recognizes patient care trends affecting unit supplies and notifies clinic manager.
Operates clinical equipment according to equipment procedures including safety and quality control checks.
Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis.
Reports findings to appropriate person or arranges for repairs as required.
Ensures that soiled linen, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
Performs related and delegated tasks, which includes request for prescription refills, taking and relaying messages, directing patient flow, and running errands.
Works with healthcare team to assure smooth and efficient patient flow and clinical operation.
Problem solves obstacles to throughput process and notifies manager and patients of wait time.
Maintains cleaning and sterilization of office and exam equipment.
Responsibility in MA Role
Identifies self-learning needs related to job description and seeks out appropriate resources to meet learning needs.
Acts as a resource and preceptor for other MA’s.
Participates in staff meetings by providing constructive input and facilitating problem-solving.
Identifies opportunities for performance improvement and provides input for the development of solutions.
Identifies and uses a variety of resources to validate patient care decisions.
Demonstrates the knowledge and skill necessary to provide care or service based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of the patients served in his/her assigned service area.
Minimum Qualifications
High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
Current CPR certification required. Must maintain MA and CPR certification/registration during employment.
If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee.
Preferred Qualifications
Certification as a Medical Assistant (AAMA, RMA, NCCA) strongly preferred.
Classified Title: Medical Assistant Role/Level/Range: ACRO40/E/02/CB Starting Salary Range: $15.00 - $18.90/hr (Commensurate with experience) Employee group: Full Time Schedule: Monday - Friday, 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: JH at Greenspring Station Department name: SOM OB GYN Reproductive Endocrinology Personnel area: School of Medicine
Renewal BY Andersen Of Houston
office located in Tomball, TX 77375 We have work locations in Houston, Sugar Land, Katy, Spring, Conroe, Pasadena, and other cities in the Greater Houston area.
Renewal by Andersen is looking for motivated, well-spoken, and energetic individuals to add to our Promoter team. This is an entry level sales position as you are promoting the company and setting (selling) the appointment for our design consultants. You will attend different events & retail locations to talk to potential customers about window and door replacement. Being a Promoter requires the ability to have conversations with ease, answer objections and keep a positive attitude. This is great job for someone who’s looking to start a new career, college student, or semi-retired. WHAT YOU'LL BE DOING | THE JOB
Go to different events & retail locations
Engaging with customers that walk by
Educating potential customers on window and door issues and the benefits of our product
Scheduling customers for a free in-home consultation
You will serve as the first impression for our company
WHAT YOU'LL BRING | THE PERSON
Excellent communication skills
Outgoing personality
Competitive attitude
Self-motivation
A positive attitude
Desire to learn and grow
Reliable transportation
Weekend availability
At least one 1-year experience promotions, retail, sales, or working with the public
Must be able to stand for long periods of time
WHAT'S IN IT FOR YOU| THE BENEFITS
Excellent company culture!
Hourly base plus uncapped bi-weekly and monthly bonuses (ability to earn $30 - $50+ per hour based of your production)
Paid professional sales training
Part-time hours – full-time pay
Potential to turn into a Full-time role
Growth opportunity (Trainer, Design consultant, Team Lead, Manager)
Opportunities 7 days a week with lucrative weekend hours
Regular contests and additional incentives
401k option after 1 year of service (minimum 20 hours a week to qualify)
Employee Assistance Program
Training and Development Programs
Event & Retail Supervisor Job Description:
Do you enjoy leading a team? Entrepreneur spirited? We are looking for Event & Retail Marketing Team Leader to help us grow our business at various events and retail outlets in the greater Houston area.
You will never get bored: You will be in the field managing and motivating event promoters and building your own team. Our promoters generate leads and appointments for our design consultants.
You will work closely with the Event Manager and Retail Manager in building and motivating your team. You need to be organized, energetic, flexible, assertive, engaging have a competitive spirit. You need to be able to train, coach, mentor, and inspire your team. This is a career path with opportunities.
The traits most important to success in this role:
Empower, Recruit, Hire, Lead, Motivate and Train staff in a competitive, high-energy environment.
Build, maintain and inspire a team that can GENERATE LEADS.
Daily communication with manager and act as liaison with the Event Organizers and Retail Store leadership.
Follow up and measure team performance, and generate regular reports (Excel) for management.
Work in the field at various events and retail locations.
Routinely check the promoter’s performance in the field, and provide specific positive feedback as well as constructive criticism with the intention to help others learn and improve.
Role-playing with promoters to ensure using script.
Set an example for work ethic, integrity, team play, and professionalism.
Coach team to reach their full potential.
Holds team accountable, meet goals, and performance objectives.
Must be able to work weekends.
Create schedules and help set up events when needed.
Work on marketing projects as needed.
Ability to identify marketing opportunities and creative ideas.
Experience and qualifications
Team Leadership – mentoring, coaching, and supervision.
Ability to proactively approach consumers in a retail or event setting.
Recruiting! Recruiting! Recruiting!
Excellent communication skills.
Proficient in Word and Excel.
Time management.
Problem-solving.
Must be able to work weekends and some nights.
Possess the drive to succeed and meet goals.
At least 1-year experience in filed marketing or promotions.
Experience managing people.
Continuously build an excellent team with high-performing numbers.
Must be able to pass a background check. Must be able to lift 30-50 lbs.
We offer Professional training, salary + competitive bonus structure, car allowance, cellphone allowance, benefits, life insurance, and 401k with company match! Send resume to be considered.
Renewal by Andersen is looking for motivated, well-spoken, and energetic individuals to add to our Promoter team. This is an entry level sales position as you are promoting the company and setting (selling) the appointment for our design consultants. You will attend different events & retail locations to talk to potential customers about window and door replacement. Being a Promoter requires the ability to have conversations with ease, answer objections and keep a positive attitude. This is great job for someone who’s looking to start a new career, college student, or semi-retired. WHAT YOU'LL BE DOING | THE JOB
Go to different events & retail locations
Engaging with customers that walk by
Educating potential customers on window and door issues and the benefits of our product
Scheduling customers for a free in-home consultation
You will serve as the first impression for our company
WHAT YOU'LL BRING | THE PERSON
Excellent communication skills
Outgoing personality
Competitive attitude
Self-motivation
A positive attitude
Desire to learn and grow
Reliable transportation
Weekend availability
At least one 1-year experience promotions, retail, sales, or working with the public
Must be able to stand for long periods of time
WHAT'S IN IT FOR YOU| THE BENEFITS
Excellent company culture!
Hourly base plus uncapped bi-weekly and monthly bonuses (ability to earn $30 - $50+ per hour based of your production)
Paid professional sales training
Part-time hours – full-time pay
Potential to turn into a Full-time role
Growth opportunity (Trainer, Design consultant, Team Lead, Manager)
Opportunities 7 days a week with lucrative weekend hours
Regular contests and additional incentives
401k option after 1 year of service (minimum 20 hours a week to qualify)
Employee Assistance Program
Training and Development Programs
Event & Retail Supervisor Job Description:
Do you enjoy leading a team? Entrepreneur spirited? We are looking for Event & Retail Marketing Team Leader to help us grow our business at various events and retail outlets in the greater Houston area.
You will never get bored: You will be in the field managing and motivating event promoters and building your own team. Our promoters generate leads and appointments for our design consultants.
You will work closely with the Event Manager and Retail Manager in building and motivating your team. You need to be organized, energetic, flexible, assertive, engaging have a competitive spirit. You need to be able to train, coach, mentor, and inspire your team. This is a career path with opportunities.
The traits most important to success in this role:
Empower, Recruit, Hire, Lead, Motivate and Train staff in a competitive, high-energy environment.
Build, maintain and inspire a team that can GENERATE LEADS.
Daily communication with manager and act as liaison with the Event Organizers and Retail Store leadership.
Follow up and measure team performance, and generate regular reports (Excel) for management.
Work in the field at various events and retail locations.
Routinely check the promoter’s performance in the field, and provide specific positive feedback as well as constructive criticism with the intention to help others learn and improve.
Role-playing with promoters to ensure using script.
Set an example for work ethic, integrity, team play, and professionalism.
Coach team to reach their full potential.
Holds team accountable, meet goals, and performance objectives.
Must be able to work weekends.
Create schedules and help set up events when needed.
Work on marketing projects as needed.
Ability to identify marketing opportunities and creative ideas.
Experience and qualifications
Team Leadership – mentoring, coaching, and supervision.
Ability to proactively approach consumers in a retail or event setting.
Recruiting! Recruiting! Recruiting!
Excellent communication skills.
Proficient in Word and Excel.
Time management.
Problem-solving.
Must be able to work weekends and some nights.
Possess the drive to succeed and meet goals.
At least 1-year experience in filed marketing or promotions.
Experience managing people.
Continuously build an excellent team with high-performing numbers.
Must be able to pass a background check. Must be able to lift 30-50 lbs.
We offer Professional training, salary + competitive bonus structure, car allowance, cellphone allowance, benefits, life insurance, and 401k with company match! Send resume to be considered.
Johns Hopkins University
Baltimore, MD. 21287
The Department of Neurology is seeking a Medical Office Coordinator (MOC). The MOC will coordinate the day-to-day activities of a multi-faceted complex medical and/or surgical practice to ensure a smoothly functioning office and good patient relations. Works with others in team environment. Address patient problems, third party issues and patient-related situations based on precedents and resolve issues independently. As appropriate, refer patients to other resources. Adapt to changes in technology and software to ensure efficient office practice. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support.
Specific Duties & Responsibilities
Medical Administrative Support
Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems.
Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
Talk to prospective patients and/or family members to determine appropriate health care provider for patient(s). Advanced discussion includes, if provider is appropriate specialist, or if someone else may be more appropriate based on area of specialization, timeframe to get an appointment, insurance coverage, and geographic location. Offer effective alternatives to patient when appropriate.
Routinely addresses complex situations based on precedents, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, work with international patients, and unique scheduling situations
Coordinate all pieces of complex patient visits pre and post op. This includes scheduling all preliminary exams, imaging studies, and other tests in a timely fashion, and then gathering results for physician review.
Coordinate patient visits within specialty program that requires more complex coordination of care across departments and/or multiple locations, departments, institutions and/or entity lines of service, and multiple systems
Patient Scheduling
If approved to schedule in EPIC, schedule appointments in EPIC.
Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics for providers who have a non-schegistrar as their MOC.
Collect insurance information, and complete registration in EPIC.
Answer more complex questions from patients about billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services.
Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.
Coordinate follow-up office visits by providing information about treatment, and testing locations. Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process.
When physician's clinic is cancelled, call patient to re-schedule physician and/or testing appointments pertaining to that visit.
If requested by physician, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.
All information entered into EPIC will be subject to evaluation, quality controls and performance management standards.
If not approved to schedule patients in EPIC, refer patients to Access Services to schedule appointments and procedures. Participate in multi-party conversations to ensure appropriate timing of services and medical records as required by physician.
Provide Administrative Support for Medical Matters on behalf of Physicians
Answer in-coming call from patients and provide information to patients, as appropriate.
Routinely check voice mail and return calls to patients within 24 hours.
Coordinate with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic. Ensure that physician gets medical records in advance per protocol as appropriate.
Refer patient to appropriate resources/clinical areas.
Send out letters and post op information to referring physicians, if needed.
Send out confirmation letters to patients when appointment is scheduled in less than 2-week timeframe as needed.
Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to the patients for their records.
Review clinic schedules and make adjustment as appropriate.
Other Activity Processed in EPIC
Enter patient phone messages and route to physician.
Print and send patient letters as necessary.
Document inbound/outbound phone messages to patients.
Pend RX refills requested and route to physician.
Pend orders based on defined Practice Preferences.
In-basket Check messages daily and respond as directed by department policy.
Provide Information to Patients
Reinforce information for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc.
Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
Able to answer more complex questions with accuracy and provide up to date insurance information found on Johns Hopkins Managed Care website.
Facilitate scheduling of lab tests and other procedures. Determine appropriate schedule for clinical appointments based on physician schedule and does three-way call to hand off patient to call center.
Prescription Refill
Gather information to pend RX request and route to physician.
Assist as needed with insurance authorizations for non-formulary medications.
Coordination of OR Cases (If appropriate)
Work with surgical scheduling coordinator to post all OR cases.
Verify that the posting sheet is completed and signed by the surgeon and scanned within EPIC.
Send out surgical packet to patient with pre-op instructions.
Verify all documents are received and scanned appropriately into EPIC prior to date of surgery.
If applicable, prepare to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed, and make sure you have cell or home phone numbers for physicians, supervisors, and clinic manager).
Academic/General Administrative Support As necessary
Provide general administrative support to one or more physicians.
Answer office phone, schedule meetings/maintains calendar for physicians, make travel arrangements, maintains filing system (copy or scan as indicated).
Assist with preparation of correspondence, reports, posters, and related documents.
Compiles information for reports, grant applications, manuscripts, etc.
Orders stock and maintains office supplies.
May coordinate large meetings and/or seminars (e.g., arrange logistics for speakers, meeting space, refreshments, invitations)
May assist with preparation of sponsored project material.
Process reimbursements per department protocol as applicable.
Additional Knowledge, Skills, & Abilities
Demonstrated customer service, communication skills, ability to diffuse difficult situations in a complex environment.
Good understanding of third-party reimbursement policies and protocols.
Good understanding of the registration and scheduling systems.
Minimum Qualifications
High School Diploma or graduation equivalent
Two years administrative experience.
Additional education may substitute for one year of related experience to the extent permitted by the JHU equivalency formula
Classified Title : Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $15.70-$21.65-$27.55 HRLY (Commensurate with experience) Employee group: Full Time Schedule: M-F 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Neuro Vestibular Neurology Personnel area: School of Medicine
The Department of Neurology is seeking a Medical Office Coordinator (MOC). The MOC will coordinate the day-to-day activities of a multi-faceted complex medical and/or surgical practice to ensure a smoothly functioning office and good patient relations. Works with others in team environment. Address patient problems, third party issues and patient-related situations based on precedents and resolve issues independently. As appropriate, refer patients to other resources. Adapt to changes in technology and software to ensure efficient office practice. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support.
Specific Duties & Responsibilities
Medical Administrative Support
Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems.
Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
Talk to prospective patients and/or family members to determine appropriate health care provider for patient(s). Advanced discussion includes, if provider is appropriate specialist, or if someone else may be more appropriate based on area of specialization, timeframe to get an appointment, insurance coverage, and geographic location. Offer effective alternatives to patient when appropriate.
Routinely addresses complex situations based on precedents, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, work with international patients, and unique scheduling situations
Coordinate all pieces of complex patient visits pre and post op. This includes scheduling all preliminary exams, imaging studies, and other tests in a timely fashion, and then gathering results for physician review.
Coordinate patient visits within specialty program that requires more complex coordination of care across departments and/or multiple locations, departments, institutions and/or entity lines of service, and multiple systems
Patient Scheduling
If approved to schedule in EPIC, schedule appointments in EPIC.
Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics for providers who have a non-schegistrar as their MOC.
Collect insurance information, and complete registration in EPIC.
Answer more complex questions from patients about billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services.
Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.
Coordinate follow-up office visits by providing information about treatment, and testing locations. Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process.
When physician's clinic is cancelled, call patient to re-schedule physician and/or testing appointments pertaining to that visit.
If requested by physician, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.
All information entered into EPIC will be subject to evaluation, quality controls and performance management standards.
If not approved to schedule patients in EPIC, refer patients to Access Services to schedule appointments and procedures. Participate in multi-party conversations to ensure appropriate timing of services and medical records as required by physician.
Provide Administrative Support for Medical Matters on behalf of Physicians
Answer in-coming call from patients and provide information to patients, as appropriate.
Routinely check voice mail and return calls to patients within 24 hours.
Coordinate with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic. Ensure that physician gets medical records in advance per protocol as appropriate.
Refer patient to appropriate resources/clinical areas.
Send out letters and post op information to referring physicians, if needed.
Send out confirmation letters to patients when appointment is scheduled in less than 2-week timeframe as needed.
Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to the patients for their records.
Review clinic schedules and make adjustment as appropriate.
Other Activity Processed in EPIC
Enter patient phone messages and route to physician.
Print and send patient letters as necessary.
Document inbound/outbound phone messages to patients.
Pend RX refills requested and route to physician.
Pend orders based on defined Practice Preferences.
In-basket Check messages daily and respond as directed by department policy.
Provide Information to Patients
Reinforce information for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc.
Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
Able to answer more complex questions with accuracy and provide up to date insurance information found on Johns Hopkins Managed Care website.
Facilitate scheduling of lab tests and other procedures. Determine appropriate schedule for clinical appointments based on physician schedule and does three-way call to hand off patient to call center.
Prescription Refill
Gather information to pend RX request and route to physician.
Assist as needed with insurance authorizations for non-formulary medications.
Coordination of OR Cases (If appropriate)
Work with surgical scheduling coordinator to post all OR cases.
Verify that the posting sheet is completed and signed by the surgeon and scanned within EPIC.
Send out surgical packet to patient with pre-op instructions.
Verify all documents are received and scanned appropriately into EPIC prior to date of surgery.
If applicable, prepare to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed, and make sure you have cell or home phone numbers for physicians, supervisors, and clinic manager).
Academic/General Administrative Support As necessary
Provide general administrative support to one or more physicians.
Answer office phone, schedule meetings/maintains calendar for physicians, make travel arrangements, maintains filing system (copy or scan as indicated).
Assist with preparation of correspondence, reports, posters, and related documents.
Compiles information for reports, grant applications, manuscripts, etc.
Orders stock and maintains office supplies.
May coordinate large meetings and/or seminars (e.g., arrange logistics for speakers, meeting space, refreshments, invitations)
May assist with preparation of sponsored project material.
Process reimbursements per department protocol as applicable.
Additional Knowledge, Skills, & Abilities
Demonstrated customer service, communication skills, ability to diffuse difficult situations in a complex environment.
Good understanding of third-party reimbursement policies and protocols.
Good understanding of the registration and scheduling systems.
Minimum Qualifications
High School Diploma or graduation equivalent
Two years administrative experience.
Additional education may substitute for one year of related experience to the extent permitted by the JHU equivalency formula
Classified Title : Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $15.70-$21.65-$27.55 HRLY (Commensurate with experience) Employee group: Full Time Schedule: M-F 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Neuro Vestibular Neurology Personnel area: School of Medicine
