Denver, CO 80223
A Customer Service Representative / Dispatcher plays a critical role in our success by being the initial and ongoing client contact who sets the tone for the services we ultimately provide.
Essential Elements of the Job
Enthusiastically and professionally assist clients in booking service appointments relating to the heating, electrical, or plumbing system in their home.
Book and schedule service appointments while knowledgably speaking to clients regarding service plans and services offered.
Offer every client that is a non-member an Inter-Company Promotion Offering (ICPO) for a second department lacking in calls.
Offer suitable options when clients raise scheduling or price objections.
Duties and Responsibilities
Manage a large volume of incoming calls with a friendly phone voice while delivering exceptional customer service to address the needs of our clients and field personnel.
Inform clients of all current promotions as directed by manager.
Offer service plans to non-member clients at an appropriate time in each phone interaction.
Utilize pre-written scripts to ensure complete information is provided to clients for specific situations.
Accurately determine client needs to successfully book technicians into client’s home.
Create projects from sold estimates received from technicians or project managers.
Merge duplicate client records as they are discovered in the course of interacting with clients.
Work closely with teammates to successfully accomplish personal and team sales targets and quotas.
Receive input from Office Manager regarding phone handling techniques with the intent to increase efficiency, productivity, and client satisfaction.
Effectively manage your time including arriving on time and multi-tasking.
No job-related felony convictions.
Excellent verbal, professional phone skills.
Minimum two years of successful experience working in a residential service environment.
ShelfGenie of South Atlanta Metro
Manage set up and execution of Large Expos, Spring and Fall
Marketing and Events Coordinator will be responsible for ensuring all materials are prepared leading up to the shows. They will work directly with ownership in the beginning to learn how to set up the display and what is needed for a successful show.
Staffing and management of booth workers for shows
Source, sign up, and execute smaller events and shows
Find new opportunities to exhibit
Source and attend networking opportunities
Set appointments for a Free In-Home Consultation at the events and shows
Assist in marketing planning and execution
Assist ownership in administrative duties as necessary
ShelfGenie of South Atlanta Metro will be conducting background and reference checks on ALL serious candidates.
15-20 hours per week. Must have a reliable motor vehicle and laptop. Franchise mobile display will be provided when necessary.
Compensation: Hourly +bonuses
ShelfGenie of South Atlanta Metro
: Designing, Organizing In-home sales consultants that are available for appointments 5-20 hours/week minimum. Excellent communication and interpersonal skills, focusing specifically on developing relationships with clients; strong computer skills and the ability to adapt to new technology. Must be dependable, professional, prompt, motivated, organized, reliable transportation, and exercise good time management. Cell phone, laptop with internet access and email, scanner or portable printer required. Web based calendar; Flexible schedules permit you to determine your availability each week and we set appointments for you. Ideal position for those with an interest in kitchen, bath, interior designer, professional organizing, remodeling, and home improvement. ShelfGenie aggressively markets our products providing an abundance of qualified leads. We provide the necessary training through our On-line Training Program called ShelfGenie University.
Responsibilities of a Designer include: Manage and perform in-home client appointment and follow-up, design and sell organizational solutions, educate customers on the ShelfGenie product collections, demonstrate product samples highlighting unique features and benefits, develop strong ongoing customer relationships and customer service, successfully meet sales goals, perform all required sales processes and administration, uploads, scans, and duties.
Compensation: 10% + commission; unlimited earning opportunity
Coverage Areas: Atlanta, East Point, College Park, Forest Park, Morrow, Hapeville among others.
Learn more about our company at www.shelfgenie.com/careeropportunity
ShelfGenie will be conducting background and reference checks on ALL serious candidates. If you are interested in working as a Designer with ShelfGenie, please reply with your resume.
-Stadium Cashiers & Counter Staff (Large Stadium/Arena Experience ONLY)
-Have at least 1+ year of Consistent and Recent Hospitality experience in any of the above roles
-A smartphone - iPhone 5 or Android 5 (and higher) with an active data plan
-Be at least 18 years old