3 Information Technology jobs

Seasonal Support Specialist – Mountain View, CA Only $22.00 an hour base pay + $3.00 an hour for every hour worked In this role, you will be providing a high-touch product support to users using social media platforms. Our Social Media Support Consultants support customers with navigation, best use cases, troubleshooting, and provide continuous improvement for our client. (Note: We are only hiring candidates from the Mountain View, CA area to work at the site) Equipment will be provided.  Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.   Benefits and Pay: Starting pay rate of $25 per hour Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus Paid Training Program Employee advancement opportunities An exciting company culture focused on teamwork and inclusiveness   A Day In The Life: Be the first line of support for high valued users on social media platform Ensure that these users are treated with the highest level of care and empathy Act as a resource to answer any product, account or profile questions a user might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required.  Where users are identified as having become unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress. Flag and report profile status and provide regular updates to the user Be able to move fast internally through escalations to get the user’s account to being active.    The Skills That You’ll Need to Be Successful with Us: Basic understanding of 3rd party platforms or APIs- must be able to educate users on policies. Proven ability to deal with problems and solve them effectively Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Above average technical ability; there’s no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required.  Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support. Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable.    Minimum Requirements/Additional Info: High School Diploma or GED At least one-year Social Media related experience Additional Customer Service and or Sales experience preferred   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process  

IT Support Specialist Provides IT support to four Cape Cod and one Weston, MA Maplewood communities Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider.  We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment.  We are a premier senior living provider, offering independent living, assisted living, memory care, skilled nursing and rehabilitation to Massachusetts seniors. As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day.  As we continue to grow, we are seeking an IT Support Specialist to become part of our family.  We invite you to take your first step toward a rewarding career with us! We offer:        ✦ Competitive wages ✦ Growth opportunities ✦ Bonus & incentive programs Maplewood also offers a comprehensive benefits package for full time employees including medical, dental, vision, paid time-off, voluntary Aflac insurance, a 401k plan and more! The IT Support Specialist will work hand in hand with business and technology professionals to support and maintain our technology, including end-user computers, domain and email accounts, and peripheral equipment (printers, desk phones) in our Weston, West Yarmouth and Brewster, MA communities. Responsibilities: Provide exceptional customer service either in person or remotely Resolve technical issues including troubleshooting hardware and software issues Configure and deploy user smart phones, laptops, desktops, iot devices, routers, switches, wireless access points and printers including installing, updating and upgrading software, installing hardware, password resets, implementing file backups and configuring systems and applications Manage user administration duties including documentation (software and hardware inventory) and ticket tracking Conduct Maplewood new hire onboarding for email and laptop navigation Manage IT asset inventory and manage off-boarding asset retrievals Test and evaluate new software and technology Working with our external IT, Phone system, MFP vendors and ISP/SIP service providers on connectivity, migrations, upgrades, and new system setups. Adhere to all IT support guidelines, process & procedure, and IT code of ethics Other duties as assigned Qualifications: 2+ years of hands-on experience supporting end-user computers, including configuration, maintenance of desktops, laptops and related software and current operating systems A passion for helping others by sharing your knowledge of technology A polite, friendly demeanor An appetite for learning new things Solid time management skills including work planning, prioritization and organization with an ability to multi-task Strong interpersonal, team collaboration and communication skills (verbal and written) in English Analytical and critical thinker with a strong attention to detail Windows 10 and Mac OS experience Microsoft 365 support experience Remote desktop support Patch management Active directory and exchange administration Advanced printer / peripheral device troubleshooting TCP/IP, DNS and DHCP A+ certification or equivalent a plus Maplewood Senior Living conducts pre-employment screening including background check, drug screening and reference checks. All candidates will be required to show valid proof of full vaccination for COVID-19 before commencing work or commit to obtaining full vaccination within 30 days of commencing work, unless they receive an approved exemption from Maplewood.  Maplewood will require unvaccinated candidates to obtain their first dose prior to commencing work and then obtaining a second dose with in thirty days after the first dose.  Those who do not obtain full vaccination within that time frame, without an approved exemption, will be terminated.

COMPANY DESCRIPTION: The video games industry represents the pinnacle of interactive digital content. At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. We aim to become the “go-to” provider of technical services. By working as their external development partner, we enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In doing so, we enable our clients who are operating in complex and fast moving environments to remain lean and agile, and to focus on creating and monetizing the most engaging experiences. We are trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. KWLA STUDIO: From our offices and beautiful on-site recording studio in the heart of downtown Burbank, we collaborate with top game developers and publishers as well as leaders in the media and entertainment space, providing services including English voice recording, dubbing, subtitling, and localization to help make their content shine for audiences worldwide.   POSITION SUMMARY: The IT Desktop & End User Support technician is responsible, as the first point of contact, for the support of the end users and computing infrastructure at KWLA studios, a subsidiary of Keywords Studios. The candidate who fills this position will be responsible, in collaboration with the KWS Regional IT Team, for supporting all the IT needs and requirements of the KWLA facilities including a recording/mixing studio and 10 sound design rooms and one Dolby Atmos mix stage and its employees.   Duties and Responsibilities: Log, Track and Manage all incidents, problems, and support requests in the KWS Regional IT Helpdesk Ticket System. Ensure accurate notification and escalation of problems; Desktop & Laptop computer configuration and repair; Voice Recording Studio equipment setup and maintenance; Sound Design and Dolby Atmos stages Phone & Voice Messaging setup and maintenance; Peripheral setup and maintenance; User Account maintenance; License and Media management; Equipment Inventory management; Application version control; Project Lab setup and support; Ensure that all operating policies and processes are followed and report any issues; Measure performance and SLA adherence; Produce regular reports for end user support function area; Support the IT Manager’s objectives.   The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation, if required, so that qualified employees can perform the essential functions of the job, which is to provide rapid onsite IT support to Keywords employees Requirements Required experience in the following areas: At least 3 years experience in end-user support. 2 years experience at a post facility or production house Familiarity with cabling, patching audio facilities and Dante, Pro Tools, Soundminer, BSS software & hardware Ability to understand and problem solve and interface with crew & clients remotely. Experience with Apple Mac hardware/software. Ability to configure and support post production streaming solutions such as; Session Link Pro, Zoom, Google Hangouts, MS Teams, Evercast, Source Connect / Nexus & Live, Clearview, Streambox, Shotgun, Airtable, SyncSketch. 2 years experience in computer configuration & repair 2 years experience in end-user support 2 years experience with Incident Management and/or IT Ticketing systems 2 years experience using SMS (or equivalent) to manage systems and applications Experience with Disk Imaging software Knowledge of Sarbanes-Oxley controls in relation to IT operations Demonstrated superior training, interpersonal and communications skills Ability to self-manage and prioritize tasks Disciplined troubleshooting skills Strong documentation and reporting skills   EDUCATION AND/OR EXPERIENCE: High School Diploma or GED certificate is required. Bachelor’s Degree in Business or equivalent. 3-5 years of previous experience at post house or studio a plus Certifications a plus - MCSE 2003, MCP, A+ Gaming or Film, TV experience a plus Benefits Medical, Dental, Vision benefits Voluntary Long-term / Short-term Disability 401K w/ company match Work alongside dynamic individuals in the gaming industry Work within a company with upward career growth opportunities