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Sr. Recruiter-Recruiting Pipeline Professional Tampa Florida

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Description

Job # 170060271
We have opportunities for Specialist positions in our Credit Card and Auto Collections and Customer
ServiceÊdepartments.
Ê
We are looking for individuals with a passion for Customer Service and Collections with the following skills:
Ê
Customer Focus
_ Take ownership of each customer while empathizing and prioritizing customer needs
_ Resolve conflicts and manage customer expectations
_ Determine customer needs and provide appropriate solutions through relationship building
Communication Skills
_ Effective verbal and written communication with both external and internal customers
_ Document customer account activities thoroughly and concisely
_ Engage in interactive dialogue with customers through active listening

Problem Solving Skills
_ Approach problems logically and with good judgment to ensure the appropriate customer outcome
_ Make appropriate decisions on behalf of the customer quickly and effectively
_ Effectively prioritize work to ensure efficiency
_ Conduct research as needed
Analytical Skills
_ Critical thinker and ability to exercise independent judgment
_ Accuracy and attention to detail
_ Required to abide by all applicable regulatory and department practices and procedures
Computer Skills
_ Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
_ Fluency in Windows Operating Systems and Microsoft Office tools ÊÊÊ

Qualifications
ÊÊ
_ Minimum ofÊone year of customer interaction or customer support experience strongly preferred, either by
phone or face to face
_ Must be willing to work in an environment that requires 100%Êphone-based customer interaction
_ Proficiency with basic computer functions including mouse and keyboard usage, launching applications,
conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
_ High School Diploma or equivalent required

Chase provides a professional and fun environment for employees so they can focus on providing great service to
our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to
enrich their skills and build a career at Chase.

Locations: Tampa, FL, United States
Type of Employment Full time

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