4 Receptionist jobs

Major Home Health Care Agency located in Queens, NY is seeking a highly professional and friendly Front Desk Associate to join its team. The ideal candidate will have prior experience in a front desk or customer service role, with a strong focus on providing excellent customer support and maintaining a welcoming environment. As the first point of contact for its home health aides, this person will play a crucial role in ensuring smooth operations and a positive experience. Responsibilities: • Greet and welcome home health aides with a warm and friendly demeanor while conducting check-in process. • Facilitate successful front desk operations for high-volume office. • Receive incoming calls and coordinate with back-end staff to fulfill aide's requests. • Uphold quality control policies and procedures to increase aide’s satisfaction. • Provide outstanding service to new and long-standing aides by listening closely to concerns and developing solutions. • Process documentation and troubleshot discrepancies to build aide's rapport. • Explain benefits and recommendations to maximize aide’s retention. • Improve customer service waiting times to mitigate complaints. • Resolve aide’s inquiries, questions and concerns to consistently offer quality service and meet performance goals. • Deliver prompt service to prioritize aide’s needs. • Consistently maintain an organized workspace at the front desk, contributing to a professional atmosphere in the office. • Ensure all work is conducted in accordance with company compliance policies and procedures. • Provide the highest standard of customer service in every engagement, upholding the company’s commitment to excellence. Qualifications: • Proven experience as a front desk associate, receptionist, or in a similar customer-facing role. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Ability to handle stressful situations with professionalism. • Languages required: Cantonese and Mandarin. • Computer skills required: MS office. Benefits: • Competitive salary • Health benefits • Paid time off • Positive and supportive work environment If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply. Job Type: Full-time Benefits: • 401(k) • Health insurance • Paid time off Language: • Mandarin (Required) • Cantonese (Required) • English (Required) Work Location: In person

GENERAL JOB DESCRIPTION : Perform all responsibilities of the reception area, which primarily involves; checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.   ESSENTIAL FUNCTIONS:   Answer telephones, schedule appointments and redirect to appropriate departments as needed. Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments. Confirm appointments in advance; reach out to patient when necessary. Prepare schedules for clinic and identify any issues prior to visit. Greet patients, check-in and help patients complete necessary intake forms. Confirm, capture, and correct any changes in patient demographics and insurance. Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect. Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software. Collect and scan patient’s insurance card and photo ID. Mail no show letters daily. Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out. Balance payments received and prepare deposit daily. Complete all scheduling tasks, messages, requests, referrals, and faxes. Return voicemails as well as making second and third attempts to patients who have left voicemails. Provide EOB to patients and thoroughly explain balance as needed. Fax DWC forms to proper recipients. Collate, sort and identify a variety of medical information for scanning/queuing into EMR system Sort faxes and assist with any fax failures and distributing to appropriate departments as needed. Assist with Release of Information requests by completing in office or sending to third party accordingly. All other duties as assigned.     QUALIFICATIONS Education : High School diploma   Experience :   Previous experience in a medical office setting Computer experience   Licensure :     Special Skills :   Fluent in Spanish (preferable) Knowledge of medical and insurance terminology Attention to detail Ability to multitask between multiple applications Ability to effectively communicate both orally and written Ability to work in a fast-paced environment   Physical Demands :   Must have adequate visual acuity to read, the ability to interpret and understand written material   Environmental Working Conditions : Indoors with rare conditions of extreme noise. Continuously handle multiple tasks simultaneously and work as a part of a team. Frequently performs tedious and exacting work in high volume conditions with frequent changes in tasks.  

Tax Professional Conduct face-to-face interviews with clients and through virtual tools – video, phone, chat, email Prepare accurate tax returns Generate business growth, increase client retention, and offer additional products and services.   Client Service Professional Answer phones and greet clients in a personalized, friendly, and inviting manner Match clients with the best-suited tax professional for their needs Schedule clients how they would like to be scheduled Help to ensure all clients needs have been met during service both in person, over the phone or virtually Maintain office cleanliness and organization of resources with team members   Associate Team Leader   Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead daily huddles and communicate essential information to office associates

You will assist guests with check-in/ check-out, reservations, and modifications accurately, process payments securely while maintaining the confidentiality of all financial transactions. You will maintain a cheerful and resilient attitude to uphold a positive guest experience, proactively help in challenging circumstances to enrich each guest's stay. You will adhere to safety protocols, swiftly report any suspicious activities, and monitor property access to ensure the safety of guests and staff. You will maintain clear and prompt communication with staff and guests. Prioritize tasks effectively to ensure smooth operation and exceptional presentation of the front desk. Qualifications:   High school diploma or equivalent. Minimum 3 years’ experience as a hotel front desk or similar customer service role. Strong communication and interpersonal skills. Ability to remain calm and composed in high-pressure situations. Knowledge of security procedures and emergency protocols is an advantage. Proficiency in using computer systems and hotel management software. Ability to work independently and as part of a team. Willingness to work flexible hours, including evenings, weekends, and holidays. Hiring in the following ZIP Codes  89156, 89109, 89107, 89101, 89115, 89119, 89104, 89122, 89121