Jocelyn Wilson

At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain’s personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs. In the Role Reach out to customers via outbound calls or responding to inbound calls from potential customers Processing applications for multiple personal lending products.  Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.  Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment Requirements High School Diploma or GED Sense of urgency in meeting or exceeding application processing goals Preferred 2 or more years’ experience in inside sales, customer service, retail, or call center environment.   Basic understanding of credit or personal finance concepts.  Bilingual in Spanish/English a plus.  Work Schedule Hours of Operation: Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-12:00 PM The schedule is for 40 hours per week within the hours of operation , which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.    Job Title You’re Hiring For: Collections Specialist   Job Description:   At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer’s financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.    In the Role:  Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations Maintain and note all appropriate information and documentation on customer and account status Collaborate both in person and virtually, using available technology to connect with other internal teams Requirements High School Diploma or GED  Proficiency in utilizing multiple tools/systems simultaneously Skilled at achieving and exceeding goals   Preferred Experience working in customer service, collections or call center environments Bilingual: Spanish  Work Schedule:  Hours of Operation Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM The schedule is for 40 hours per week within the hours of operation , which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.  Training Schedule:  The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.  Location: Onsite - Fort Mill, SC