121 Financial Credit Union
Jacksonville, FL 32204
Data Report Specialist
Lending Center Representative
Financial Service Representative - River City
Financial Service Representative- Touchton
Financial Services Representative - Mandarin, Touchton and Beaches
Financial Services Representative - Middleburg
Financial Services Representative - Orange Park/Westside
Financial Services Representative - River City/ Kendall Town
Financial Services Representative -Westside Branch
Financial Service Representative
The primary function of this position is to assist the Credit Union in achieving its mission: building relationships with members, team members, and the community by providing personal solutions to inspire financial well-being. To achieve this goal, this position must deliver outstanding service to both internal and external members as defined by our Service Promises. A key component of this service is to identify needs and offer solutions at every opportunity using the 1-2-1 Relationship Building Process. Additionally, this position assists members and potential members with their Credit Union needs; explains services, sets up new accounts, responds to problems and assists with various consumer loan applications and services.
Major Duties and Responsibilities
Learn about our members needs by asking questions and proposing solutions using the 121 Relationship Building Process. Delivers high quality service to both internal and external members, as defined by our Service Promises. Assists members with opening and closing accounts, answers questions about accounts, products, and services.
Educate our members on ways we can help them afford life. Review and understand credit reports with an ability to have quality lending conversations with members. Identifies member needs and suggests credit union solutions. Provide meaningful, careful, focused, and ethical lending solutions.
Assists members with opening sub accounts, ATM or debit cards, certificates of deposit, safe deposit boxes (if branch appropriate) and any other additional products and services that the credit union offers.
Ensures the success of other key departments through referrals, including but not limited to Mortgage, Business Services, Insurance, and Investment Services.
Process transactions like deposits, withdrawals, transfers, payments and perform advance transactions like IRA’s CDs, wire transfers and calmly handle disputes.
Maintains routine member account information on a computer system. Provide troubleshooting assistance with any problems with an account, product, or service. Resolves problems that are within the authority to resolve and escalates situations that are beyond authority to a supervisor, along with their recommendations.
Grow with us by immersing in financial industry trends, products, services, and technological advances. Share your knowledge on effective practices, competitive intelligence, and business opportunities.
Must comply with The S.A.F.E. Act and register with the Nationwide Mortgage Licensing System and Registry (registry) and maintain a current registration as a Mortgage Loan Originator (“MLO”). Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Follows established company policies and procedures, including but not limited to Sarbanes Oxley controls, Business Ethics and Standard of Conduct, Electronic Communications, Confidentiality and Privacy. Required to attend or participate in necessary compliance training.
You will be expected to become and maintain a Florida Notary
You may perform other duties as assigned in assisting the branch with daily business such as: taking contact center calls, balancing of the ATMs, branch opening and/or closing, locating teller outages, etc. Duties, responsibilities, and activities may change at any time
You’ll be asked to work a flexible schedule Monday thru Saturday — 40 hours per week.
Knowledge & Skills
Six months to two years of similar or related experience, including time spent in sales and/or customer service position, asking questions, offering recommendations, and making referrals preferably with a financial institution.
Must be able to handle many tasks in a fast-paced environment.
A two-year degree is preferred; however, a high school degree or GED is required.
Interpersonal Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Other Skills
Knowledge of account and loan regulations and credit union policies & procedures. Excellent communication, customer service and sales skills. Intermediate PC skills on the core credit union system, plus Outlook, Word, and Excel.
Proven ability to learn a vast amount of information quickly and independently.
Exhibits patience and the ability to diffuse situations when handling irate members.