EyeSouth Partners

The Optician must be able to work with our diverse base of customers (i.e. pediatric, adolescent, and adult) by delivering quality optical care and outstanding and friendly customer service establishing customer loyalty. The Optician must be able to assist patients with eyeglasses ordering and fittings. The Optician must also possess strong sales skills by demonstrating a high level of knowledge about our products and determining our patient's need for eyewear to recommend specific accessories and enhancements for glasses. Location: Lawrenceville, GA   Interpretation of prescriptions written by ophthalmologists and optometrists Communicate with physician regarding questions or concerns about prescriptions and other eye-related issues Inspect lenses to detect flaws, verify prescription, progressive measurements, lens enhancements and coatings. Measure bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers, using measuring devices Mount and secure lenses in holding tools or chucks for cutting, polishing, and or grinding Assist in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions Recommend specific lenses, lens coating, other lens enhancements, and frames to suit patient needs Recommend appropriate contact lenses after considering the prescription and the patient's lifestyle needs Verify that finished lenses are ground to specifications Create work orders for lab technicians to ensure delivery of the proper lenses Set up machines to polish, bevel, edge, or grind lenses - Heat, shape, or bend plastic or metal frames to adjust eyeglasses to properly fit Shape lenses appropriately so that they can be inserted into frames Repair broken/damaged frames Educate on proper wear, care of eyeglasses, and contact lens Inspect lenses to detect flaws, verify prescription, progressive measurements, lens enhancements and coatings. Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers, and mark up progressives correctly Sell and Dispense contact lenses under supervision of physician or LDO Place contact lens orders with appropriate vendors Instructs patients on proper insertion, removal, and proper care for contact lenses Verifies information in the fitting of contacts by using a lensometer, slit lamp, keratometer, and/or radius scope to order specification(s). Troubleshoot patient RX issues and act as a liaison between patient and physician Maintain Contact Lens Trial Inventory Inventory - Properly document, track, and follow-up on patient orders to ensure superb customer service Arrange and maintain displays of optical merchandise Attend training workshops/meetings as scheduled Other duties as assigned   Job title you are hiring for: Call Center Representative/ Admin Support Job description: As a Corporate Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring to doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. Location: Remote or on-site in Lawrenceville, GA (remote options available for local candidates after 90 days).    Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to create a comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients. Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements. Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction. Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Accurately and efficiently process and transfer calls as needed using a multi-line phone system     Job title you are hiring for: Registered Nurse Job description: We are now hiring a Registered nurse to provide coverage in the operating room, post-op and pre-op areas. The ideal candidate must demonstrate a commitment to support the clinic’s goals of providing each patient with a positive experience while receiving quality comprehensive eye care from the providers.   The Registered Nurse provides ongoing assessment and nursing care to patients in the facility in accordance with Physician’s orders, policies, procedures, and processes within the scope of practice.  Collaborate with physicians and team members to assess, plan, implement and evaluate patient care. The Operating Room Nurse is responsible for the direct and indirect provision of safe, professional nursing care for the patients in the operating room. The nurse is accountable for ongoing evaluation and documentation of all components of care delivered to patients within the perioperative and outpatient environment utilizing the nursing process. Responsibilities include:   Follows and completes assignments as given by the Clinical Director and Providers  Collaborates with appropriate disciplines in developing coordinated outcomes and interventions Circulating surgical procedures for various surgeons that operate at the facility Supports and maintains a safe patient care environment Ensure that the Operating Rooms are maintained in a clean, safe, and sanitary manner Prepares surgery suite for surgical procedures Follows established universal precautions in the use of PPE Individualizes patient care according to patient’s health status and surgery/procedure being performed Operates equipment and performs technical skills according to policies and standards Recognizes situations (patient, staff, visitor, and physician) and significant assessment findings that require verbal or written communication and follow through to the appropriate people Monitors surgery inventory and notifies appropriate individual(s) when supplies are needed Participates in identifying and developing the performance improvement focus and criteria Supports the mission, vision, and core values of the organization Observes facility policies, procedures, and processes Purposefully conducts all aspects of the job in an ethical manner in support of the organization’s commitment to ethical behavior in all areas of personal and professional activity Location: Atlanta, GA     Job title you are hiring for: Ophthalmic Technician Job description: We are now hiring an Ophthalmic technician that will support a high-volume ophthalmic practice that focuses on providing quality and compassionate care to each patient needing complete eye care services. This position requires customer service skills, excellent interpersonal and communication skills, and a degree in independent decision-making. Location: Atlanta, GA   Ophthalmic skills include: Obtaining and documenting patient history Determining visual acuity Performing automated and manual refraction for diagnostic purposes Performing basic lensometry Pupillary assessment Visual field testing PAM Basic ocular motility assessment Automated keratometry Osmolarity testing Administering eye drops, ointments, and irrigating solutions to the eye as ordered by physician Performing office duties and clinical tasks - entering data into EMR, providing patient services Measurement of intraocular pressure (tonometry) Pre-operative preparation of patient Maintaining equipment and instruments Perform ocular imaging including OCT, Topography Post-operative education   Job title you are hiring for: Surgical Technician Job description: We are now hiring a Surgical Technician to assist Physician(s) and the Nurse Manager by preparing, maintaining and anticipating instrument and procedural needs for all surgical procedures in accordance to regulatory standards. Location: Atlanta, GA Responsibilities include: Provides patients with pre-op and postoperative counseling. Schedule appointment dates/times for patients and physicians using a computerized scheduling system with the ability to assist patients in being compliant in pre-op and post-op regiments. Interact with patients, physicians, and other staff, both within the clinic/ASC and outside facilities, providing accurate, timely and responsive information. Coordinate processes and route all paperwork as required to meet physician and facility requirements. Provides accurate, thorough, and complete documentation of all information pertinent to patient treatment. Returns and responds to all calls relating to scheduling. Knowledgeable regarding co-management with referring providers and ensures compliance with the scheduling of post-operative visits. Communicates with referring providers as needed. Communicates with assigned physician and surgery center staff to ensure all special supplies are received prior to the surgical date and informs ASC of any add on patients. Reschedules appointments as needed. Report any unusual occurrences or incidents accurately to the Clinical Director Performing other duties as required Provide peri operative assistance as a member of the surgical team 0-3 years of experience Maintains current BCLS certification and completion of required annual in-services Ability to work in a surgery center environment with healthcare interactions that include patient contact, hazardous chemicals, and infectious disease under a moderate level of noise Must be able to understand and follow instruction with speed and accuracy Must be able to organize and set priority for work to be done Possesses manual dexterity, mobility, visual acuity, standing, bending, stooping, pushing, pulling, attendance, and good interpersonal skills    

We are now hiring a Surgical Technician to assist Physician(s) and the Nurse Manager by preparing, maintaining and anticipating instrument and procedural needs for all surgical procedures in accordance to regulatory standards. Location: Atlanta, GA Responsibilities include: Provides patients with pre-op and postoperative counseling. Schedule appointment dates/times for patients and physicians using a computerized scheduling system with the ability to assist patients in being compliant in pre-op and post-op regiments. Interact with patients, physicians, and other staff, both within the clinic/ASC and outside facilities, providing accurate, timely and responsive information. Coordinate processes and route all paperwork as required to meet physician and facility requirements. Provides accurate, thorough, and complete documentation of all information pertinent to patient treatment. Returns and responds to all calls relating to scheduling. Knowledgeable regarding co-management with referring providers and ensures compliance with the scheduling of post-operative visits. Communicates with referring providers as needed. Communicates with assigned physician and surgery center staff to ensure all special supplies are received prior to the surgical date and informs ASC of any add on patients. Reschedules appointments as needed. Report any unusual occurrences or incidents accurately to the Clinical Director Performing other duties as required Provide peri operative assistance as a member of the surgical team 0-3 years of experience Maintains current BCLS certification and completion of required annual in-services Ability to work in a surgery center environment with healthcare interactions that include patient contact, hazardous chemicals, and infectious disease under a moderate level of noise Must be able to understand and follow instruction with speed and accuracy Must be able to organize and set priority for work to be done Possesses manual dexterity, mobility, visual acuity, standing, bending, stooping, pushing, pulling, attendance, and good interpersonal skills

We are now hiring an Ophthalmic technician that will support a high-volume ophthalmic practice that focuses on providing quality and compassionate care to each patient needing complete eye care services. This position requires customer service skills, excellent interpersonal and communication skills, and a degree in independent decision-making. Location: Atlanta, GA Ophthalmic skills include: Obtaining and documenting patient history Determining visual acuity Performing automated and manual refraction for diagnostic purposes Performing basic lensometry Pupillary assessment Visual field testing PAM Basic ocular motility assessment Automated keratometry Osmolarity testing Administering eye drops, ointments, and irrigating solutions to the eye as ordered by physician Performing office duties and clinical tasks - entering data into EMR, providing patient services Measurement of intraocular pressure (tonometry) Pre-operative preparation of patient Maintaining equipment and instruments Perform ocular imaging including OCT, Topography Post-operative education

We are now hiring a Registered nurse to provide coverage in the operating room, post-op and pre-op areas. The ideal candidate must demonstrate a commitment to support the clinic’s goals of providing each patient with a positive experience while receiving quality comprehensive eye care from the providers. The Registered Nurse provides ongoing assessment and nursing care to patients in the facility in accordance with Physician’s orders, policies, procedures, and processes within the scope of practice.  Collaborate with physicians and team members to assess, plan, implement and evaluate patient care. The Operating Room Nurse is responsible for the direct and indirect provision of safe, professional nursing care for the patients in the operating room. The nurse is accountable for ongoing evaluation and documentation of all components of care delivered to patients within the perioperative and outpatient environment utilizing the nursing process. Responsibilities include: Follows and completes assignments as given by the Clinical Director and Providers  Collaborates with appropriate disciplines in developing coordinated outcomes and interventions Circulating surgical procedures for various surgeons that operate at the facility Supports and maintains a safe patient care environment Ensure that the Operating Rooms are maintained in a clean, safe, and sanitary manner Prepares surgery suite for surgical procedures Follows established universal precautions in the use of PPE Individualizes patient care according to patient’s health status and surgery/procedure being performed Operates equipment and performs technical skills according to policies and standards Recognizes situations (patient, staff, visitor, and physician) and significant assessment findings that require verbal or written communication and follow through to the appropriate people Monitors surgery inventory and notifies appropriate individual(s) when supplies are needed Participates in identifying and developing the performance improvement focus and criteria Supports the mission, vision, and core values of the organization Observes facility policies, procedures, and processes Purposefully conducts all aspects of the job in an ethical manner in support of the organization’s commitment to ethical behavior in all areas of personal and professional activity Location: Atlanta, GA

As a Corporate Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring to doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. Location: Remote or on-site in Lawrenceville, GA (remote options available for local candidates after 90 days).  Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to create a comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients. Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements. Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction. Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Accurately and efficiently process and transfer calls as needed using a multi-line phone system

The Optician must be able to work with our diverse base of customers (i.e. pediatric, adolescent, and adult) by delivering quality optical care and outstanding and friendly customer service establishing customer loyalty. The Optician must be able to assist patients with eyeglasses ordering and fittings. The Optician must also possess strong sales skills by demonstrating a high level of knowledge about our products and determining our patient's need for eyewear to recommend specific accessories and enhancements for glasses. Location: Lawrenceville, GA Interpretation of prescriptions written by ophthalmologists and optometrists Communicate with physician regarding questions or concerns about prescriptions and other eye-related issues Inspect lenses to detect flaws, verify prescription, progressive measurements, lens enhancements and coatings. Measure bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers, using measuring devices Mount and secure lenses in holding tools or chucks for cutting, polishing, and or grinding Assist in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions Recommend specific lenses, lens coating, other lens enhancements, and frames to suit patient needs Recommend appropriate contact lenses after considering the prescription and the patient's lifestyle needs Verify that finished lenses are ground to specifications Create work orders for lab technicians to ensure delivery of the proper lenses Set up machines to polish, bevel, edge, or grind lenses - Heat, shape, or bend plastic or metal frames to adjust eyeglasses to properly fit Shape lenses appropriately so that they can be inserted into frames Repair broken/damaged frames Educate on proper wear, care of eyeglasses, and contact lens Inspect lenses to detect flaws, verify prescription, progressive measurements, lens enhancements and coatings. Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers, and mark up progressives correctly Sell and Dispense contact lenses under supervision of physician or LDO Place contact lens orders with appropriate vendors Instructs patients on proper insertion, removal, and proper care for contact lenses Verifies information in the fitting of contacts by using a lensometer, slit lamp, keratometer, and/or radius scope to order specification(s). Troubleshoot patient RX issues and act as a liaison between patient and physician Maintain Contact Lens Trial Inventory Inventory - Properly document, track, and follow-up on patient orders to ensure superb customer service Arrange and maintain displays of optical merchandise Attend training workshops/meetings as scheduled Other duties as assigned