The Case Manager role is a customer-centric, logistics position. In this role, the Case Manager routinely interfaces with customers and company personnel to manage production timelines, schedules and workflows. This role involves extensive email and telephone communication with the company’s customers, experts and staff.
The Case Manager also provides clients and prospective clients with information about the company’s products and services. In addition, the Case Manager is a proactive troubleshooter and problem solver who addresses potential conflicts and case-specific challenges with a high degree of urgency and professionalism. This role is responsible for providing complex and administrative support to physicians and non-physician experts. They are responsible for maintaining expert caseloads, coordinating travel, scheduling appointments, depositions and trial testimonies.