Professional Tenant Relations Concierge

We are seeking a highly professional Front Desk Concierge to oversee all customer service duties at a high-end, luxury apartment buildings in Philadelphia

The right candidate will perform a diverse range of duties some of which include:

• Greeting residents and guests by name
• Assisting with arrival issues such as giving hands with heavy bags, showing guests to the elevator and escorting visitors to the proper destination within the lobby/building
• Overseeing deliveries to the lobby/mail-room areas and properly logging packages into
• Managing a multi-faceted entry space, hosting both residential and commercial spaces
• Facilitating the acceptance of visitors while always ensuring that no unwanted persons/guests gain access to the building.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Effectively communicate by phone and/or email with other departments: Leasing, Property Management, Maintenance, Tenant Relations.
• Your central goal is to always provide residents with outstanding customer service and the positive experience they expect in their luxury residence. As the face of our company, a successful candidate will be presentable, polite, and positive, with outstanding people skills and an aptitude for multi-tasking in a fast-paced environment.

Requirements

• High School diploma or relevant qualification
• At least two years’ experience in a similar role
• Strong understanding of customer service and people skills
• Strong organizational skills
• Knowledge of Microsoft Office programs
• A positive attitude
• Flexible schedule, able to work evenings, weekends, and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Excellent references

Job Type: Full-time

Salary: From $15.00 per hour

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Weekend availability