Tenant Relations Manager

  • Pearl Properties
  • Philadelphia, PA 19103, USA
  • Jan 23, 2023
Full time Customer Service Property Management

Job Description

We are seeking a highly professional, motivated and customer service focused Tenant Relations Manager to join a dynamic team managing a group of luxury apartment buildings in the Center City/Rittenhouse area of Philadelphia. We are looking for a candidate with a strong background in luxury hospitality with an eye for high-quality standards.

The right candidate will be able to perform a diverse range of duties including but not limited to:

  • Serve as the main point of contact for new and current residents, providing luxury service to execute tenant request and resolve any issues.
  • Assist new residents and provide white glove service in coordinating move-ins via phone, email, and in-person communications.
  • Ensure our properties and services meet our high-quality standards and quality assurance and take immediate corrective action.
  • Research industry trends and bring suggested updates, amenities, ideas to building ownership to improve tenant life.
  • Build and maintain partnerships with local and regional businesses as a part of Pearl Perks.
  • Maintain quality assurance of the resident Pearl App to ensure system is current and functional for residents.
  • Assist the Resident Experience Manager in planning, setting up and managing the resident events.
  • Other duties as assigned.


Desired Skills:

  • Luxury Hospitality background highly desired.
  • Extremely proficient in customer service, working directly with tenants/guests to ensure the highest quality service.
  • Creative problem resolution skills.
  • Ability to work independently and create solutions and systems to deal with a wide variety of situations.


Required Educational Background:

  • High School Diploma Required
  • Bachelor’s Degree Preferred