Adoption Counselor

Under the supervision of the Customer Service Supervisor, the Adoption Counselor/Customer Service Representative is responsible for providing outstanding customer service, office operations, adoptions, general clerical and operating the cash register. Previous retail experience, operating a cash register, and balancing the daily sales report at the close of day preferred.

The Adoption Counselor works directly with customers, staff, and volunteers, providing courteous, friendly, and professional assistance. This position is the first point of contact between a customer and the Humane Society of Greater Miami and thus, is responsible for ensuring that this first encounter is positive for the customer.

Please note that due to the nature of this position, bilingual (English/Spanish) is a requirement.

Guest Services:

• Projects a professional image of the organization (dress, appearance, etc).
• Serves as the ambassador between clients, guests, volunteers and departments and its patrons.
• Has a friendly, personable style with customers.
• Anticipates customer needs before they ask.
• Manages customer service problems with minimum assistance from management.
• Develops creative solutions to guest service problems.
• Serves as liaison between the customer and various departments.
• Provides service information and pricing.
• Solicits sales and donations for new or additional services.
• Ensures customer safety through awareness of and adherence to all emergency procedures.
• Ensures that all VIPs and special guests are handled appropriately.
• Ensures cleanliness and orderliness of all workspace and storage areas.

Clerical:

• Assists in the preparation of all Rabies Certificates, Microchip Registration Forms, and submits to the Supervisor on Duty
• Helps in the preparation of Adoption folders.
• Finalizes adoptions in database program.
• Complete full adoption and adoption paperwork
• Complete all Intakes and Medicals

Sales:

• Works with other departments to promote scheduled promotions and sales.
• Enters boutique items into database program for inventory management.

Other:

• Responsible for communicating on a regular basis with colleagues in other departments.
• Performs related duties as assigned.

QUALIFICATIONS

• Prefer one year of retail experience, working with a cash register and balancing a daily sales report at the end of the day.
• Good math skills.
• Good written and verbal communication and interpersonal skills required.
• Good customer relations skills.
• Ability to prioritize, organize, problem solve, and coordinate daily activities.
• Possesses interpersonal skills, ability to interface with customers and their families.

• Computer literate and skilled in Word and Excel required.
• Bilingual (English/Spanish) strongly preferred.  

EDUCATION AND EXPERIENCE

• High School or equivalent education, and an associate or bachelor’s degree preferred.
• Experience in planning, judgment, implementation, communication, staff development, interpersonal skills, and cost containment.