CLINIC CUSTOMER SERVICE/VET CLINIC RECEPTIONIST

Under the supervision of the Clinic Manager, the Clinic Customer Service Representative is responsible for providing outstanding customer service, guiding clients on what services we can offer, promoting wellness services and preventative medication, and taking payments for services.

The Clinic Customer Service Representative must always provide courteous, friendly, and professional assistance. The Clinic Customer Service Representative is the first point of contact between a customer and the Humane Society of Greater Miami and thus is responsible for ensuring that this first encounter is positive for the customer.

Please note that due to the nature of this position, bilingual (English/Spanish) is a requirement.

GENERAL DUTIES:

Guest Services:

• Projects a professional image of the organization (dress, appearance, etc.).
• Has a friendly, personable style with customers.
• Anticipates customer needs before they ask.
• Manages guest service problems with minimum assistance from management.
• Develops creative solutions to guest service problems.
• Serves as liaison between the customer and staff.
• Provides service information and pricing.
• Solicits sales and donations for new or additional services.
• Ensures guest safety through awareness of and adherence to all emergency procedures.
• Ensures cleanliness and orderliness of all workspace and storage areas.
• Takes information from surgery clients for scheduling purposes.
• Does surgical and vaccination check in.

Clerical:

• Inputting and registering rabies tags, certificates, and microchips.
• Prepares new client files and pulls existing clients files for clinic technician.
• Creates invoices and charges out clients.
• Inputs client’s information into organizations computerized tracking systems.

Sales:

• Promote scheduled promotions and sales.
• Maintains Daily Sales Reports (DSRs) and submits them in a timely fashion to the Finance Department.

Other:

• Treats all animals humanely, properly, and with compassion.
• Responsible for communicating on a regular basis with colleagues in other departments.
• Performs related duties as assigned.

QUALIFICATIONS

• Excellent written and verbal communication and interpersonal skills required.
• Strong customer relations skills and leadership capability.
• Ability to prioritize, organize, problem solve, and coordinate daily activities.
• Ability to interpret statistical reports and financial information.
• Possesses interpersonal skills, ability to interface with customers and their families.
• Computer literate and skilled in Word and Excel required.
• Due to the nature of the position Bilingual (English/Spanish) strongly preferred.
• Must be familiar with veterinary terminology, animal preventative healthcare, including but not limited to, vaccines, heart worm treatment/medications and flea and tick medications.

EDUCATION AND EXPERIENCE

• Due to the nature of the position, prior job experience working in an animal shelter, animal hospital or other animal welfare environment strongly preferred.
• Experience in planning, judgment, implementation, communication, staff development, interpersonal skills, and cost containment.