Leasing Specialist

Description

The Leasing Specialist (Consultant) is responsible for presenting and leasing a community to prospective residents, leasing apartments, providing customer service, renewals, and participating in the marketing of the community.  The Leasing Specialist works in conjunction with the property management team to achieve the leasing goals established for the property as well as the goals of Shea Properties. 

The pay range for this position is $21.88 - $23.61/hour. The Leasing Specialist is also eligible to participate in the Office Sales Bonus, Club Shea Program and the discretionary bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance. 

The Leasing Specialist, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Job Duties

• Participates in lineup every morning.
• Opens and inspects the models and the market “ready” vacants daily to ensure they are presentable in accordance to established standards.  Ensures leasing center is open and ready for business on time each day.  Maintains office presentation in a professional manner.  Assists with closing and securing the office and models daily.
• Answers telephone and email leads by responding to leasing inquiries. 
• Responds to all Vaultware, PopCard and internet leads on a daily basis.
• Writes and posts a minimum of three Craigslist ads daily and possibly more if directed by Supervisor to do so.
• Must follow Yieldstar pricing procedures as directed by supervisor.
• Greets and presents property to prospective residents through personalized tours.  Gathers information regarding needs, and qualification of prospective resident.  Conducts follow-up with prospects.
• Leases apartments by actively marketing and promoting the apartment community.
• Responsible for accurately and timely Yardi input for all telephone, email and walk-in traffic. Also responsible for inputting rentals and cancellations.
• Compiles welcome paperwork with lease, associated addendums and forms in compliance with policies and procedures. Establishes move-in appointments for reviewing the lease and lease documents with new residents. 
• Upon move-in, completes a thorough walk through of apartment and community amenities with the new residents.
• Gathers competitive market information weekly/monthly through telephone calls, internet research and site visits.
• Prepares routine reports (weekly and quarterly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, pricing strategy and merchandising. 
• Works with the team assigned to ensures all information is input into Yardi by the close of each business day.
• Champions their individual Leasing Fundamentals process.
• Assists in maintaining an accurate and current priority wait list and assures all prospects are kept in constant communication with leasing availability. 
• Provides customer service per Shea core values and customer care service standards.
• Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.
• Performs other duties as assigned.  Actual job duties and responsibilities may vary depending on the size of the community. 

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• Effective written and verbal communication.
• Six months sales and/or customer service experience
• Apartment leasing experience preferred.
• Familiar with Microsoft Office products (Word/Excel/Outlook)
• Yardi preferred.
• Basic math skills.
• Time management and organization skills.
• High School diploma or equivalent required.
• College degree or some college preferred. 

Desired Competencies

• Adaptability
• Builds Positive Relationships
• Customer Focus
• Innovation
• Continuous Learning
• Performance Excellence
• Communication
• Contributing to Team Success

Work Environment

The Leasing Specialist works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. The position is required to work weekend days (Sat/Sun). However, the Leasing Specialist should be flexible with availability depending on the needs of the property. Must be able and willing to travel, if needed, 10-25% of the time.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V

Job Scope

The Service Technician is responsible for the day-to-day maintenance of the apartment community in accordance with Shea Properties standards, policies and procedures.  The Service Technician performs carpentry, plumbing, painting, electrical, HVAC, masonry, appliance and other general and preventative maintenance repairs. The pay range for this position is $26.3013 - $30.2122/hour. The Service Technician is also eligible to participate in the maintenance program, $1,000 sign-on bonus and the annual discretionary bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, vision, 401K, disability, life insurance, 50% discounted apartment (based on availability), and cell phone allowance.

The Service (Maintenance) Technician, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Job Duties

• Follows all safety procedures and regulations.
• Performs specific carpentry, plumbing, painting, electrical, appliance repair, HVAC, masonry and other general maintenance duties in accordance with Company standards and local city, state and federal building codes when applicable.  May repair/maintain various property emergency and security systems.
• Performs maintenance service requests (work orders) for the apartment community and completes related paper work in a competent, professional and courteous manner.
• Performs scheduled maintenance turnover work, noting safety equipment used and regulation followed on vacant apartments utilizing the move-in/move-out checklist, detailed unit status report, and company policies and procedures.
• Performs scheduled preventative maintenance in accordance with the community’s preventative maintenance program.
• Under the direction of the Service Manager, organizes parts and materials required for maintenance service requests and plans maintenance work in advance to ensure efficient completion of all maintenance work. 
• Assists in maintaining inventory by properly monitoring and recording inventory items.
• Maintains all storage facilities, equipment and the maintenance workshop in a neat and orderly working condition.
• Regularly provides information to the Property Management Staff regarding safety concerns and the general appearance of the community to ensure, high quality, safe living environment for the residents and marketability of the community.
• Retrieves and dispenses of any visible trash or garbage on the property in route to work assignments.
• Provides on-call maintenance for evenings, weekends and holidays as scheduled. 
• Performs other duties as assigned.  Actual job duties and responsibilities may vary depending on the size of the community. 

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• Perform maintenance related tasks including painting, carpentry, electrical, appliance repair, HVAC, plumbing, and pool maintenance.
• Effective oral and written communication skills.
• Provide exceptional customer service.
• Manage projects through planning, organizing, and coordinating tasks. 
• Operate hand tools.
• Knowledge of First Aid and Safety procedures.
• Must have basic computer skills and be able to create and close out work orders.
• Previous building/apartment related maintenance experience.
• High School Diploma or equivalent.  Specialized courses in HVAC, plumbing, electrical, appliance repair, and carpentry preferred.     

Desired Competencies

• Safety Awareness
• Performance Excellence
• Building Positive Relationships
• Communication
• Adaptability
• Continuous Learning
• Customer Focus
• Innovation

Work Environment

The Service Technician works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property.  Hours are usually scheduled from 8 a.m. – 5 p.m. and are typically scheduled to work weekend days (Sat/Sun).  Must be available to work over-time as needed and work on-call schedule.  The Service Technician should be flexible with availability depending on the needs of the property. Must be able to travel as needed, 10-25% of the time.

Physical Requirements

The Service Technician physical condition must be sufficient for the consistent and successful completion of the specific responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position.  While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, and hear.  May be required to lift and/or move up to 50 pounds and operate power tools.  Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V