Sales Specialist – Remote for MI residents

The role of the Sales Specialist is to convert in-bound phone calls to a sale using excellent customer service skills, company systems and tools. The Sales Specialist is also tasked with following up on leads. The sales specialist shall be accountable to themself and to their team leader.

Specific Responsibilities:

• Answer inbound phone calls from customers and convert calls to a sale. Enter required information in the CRM.
• Required to input personal customer information. Example: Needing a dumpster for family reunion
• Follow-up on quotes and convert to sale
• Follow company phone call sales script
• Utilize the company software to process orders
• Become a expert user within the company operating software
• Spend approximately 25 minutes each day during the first hour of the shift learning (GCU) (Role Playing)
• Understand and embrace the company core values and mission
• Log each phone call into the company database
• Follow the rules and guidelines established by the management team
• Follow up with team leader regularly on items you have been coached on
• Bring a positive attitude to every communication with the customer
• Be part of the team and contribute positively
• Be aware of areas that may require improvement and work on them
• Be respectful to your teammates by showing up on time for all scheduled events
• Share your sales performance goals with your team leader (Discuss together, maybe set up tiers/levels for goals)
• Empower your competitive nature to always be improving your numbers
• Support your team members as necessary
• Fluency in Spanish (preferred by not required)

General Responsibilities

• Understand and embrace the company's core values, mission, and vision
• Contribute to a fast-paced, high-volume, fun, energetic environment
• Follow the rules and guidelines established by the management team
• Be aware of areas that may require improvement and work on them
• Be respectful to your teammates by showing up on time and being supportive
• Flexibility and adaptability are key in an ever-changing environment
• Continue to grow and develop your skills that may require improvement
• Be aware of and bring to the attention of management any areas that may need improvement and focus on them
• Be respectful of everyone’s time by beginning work at your scheduled time
• Willingness to make phone calls internally to companies, haulers, vendors, and customers
• Support your fellow team members as necessary
• Arrive to work 100% engaged and with a positive attitude
• Aid in the completion of special projects when requested should time allow
• Make phone calls internally and externally as needed/requested
• Navigate within ADR’s CRM and any other company programs
• Be logged in to the ADR Office during scheduled work hours and meetings.
• While on the clock with ADR, give your role here your full attention.
• Even though we work virtually, please make sure you are as distraction-free and noise-free as possible from anyone and anything at home to maintain confidentiality, etc.
• Learning is a necessity at ADR. Occasionally or even frequently, you will be expected to read a book, do online training or research, learn from videos, work with a coach or coaches, shadow teammates, and more. We must do this to maintain skills, learn, and grow. The only truly constant thing is change, so we need to embrace it, learn, and grow.
• Dress appropriately while on camera and be aware of your surroundings
• Show up professionally daily and dress in an ADR shirt or professionally dressed when meeting with outside reps of any organization
• Log out of company programs when not at your computer
• Be able to work in a confidential environment
• Support your team members as necessary
• Show up every day 100% engaged with a positive attitude
• Complete special assignments and other tasks as assigned