Operations Manager

1. Operations Manager:

Operations coordinators are responsible for coordinating all resources; labor, equipment and materials related to jobs in their organization. They oversee jobs to completion and report their progress to the operations division managers in their company. Operations coordinators handle incoming calls and respond to customer inquiries; in these tasks, they must use a professional demeanor and follow company procedures.

Operations coordinators prepare schedules for their superiors and monitor and amend fully loaded job schedules to ensure that goals or objectives of jobs are accomplished within the prescribed time frame parameters. They document client interaction to provide excellent customer service and increase company awareness. Operations coordinators provide recommendations for logistics changes on jobs; review and respond to correspondence in a timely manner; maintain accurate operations records; complete required documentation; and assist operations division managers in prioritizing workload. Operations coordinators also provide support to other teams and superintendents within their organization. In all tasks, they must follow safety policies and privacy procedures when handling company data.

The essential duties and responsibilities of the position include, but not limited to:

• Communication / Liaison with Customers and Sub-Contractors; respond to customer questions and requests, resolve complaints, and escalate issues as needed.
• Develop and maintain master project schedules.
• Combine various schedules into one master including all resources
• Assist with the monitoring and assurance of the on time completion of the construction work activities.
• Coordinate and resolve long and short term scheduling conflicts or delays.
• Monitor and modify project schedules to keep current.
• Prepare and present schedules to Division managers and upper management.
• Ensures all work orders and necessary paperwork is delivered to each crew. Copy permits and all project paperwork to make complete and accurate job files
• Assist Division Managers and others on pre-construction activities and planning and ordering of all resources needed.
• Responsible for working with the supervisors they support to identify areas for improvement and opportunities to improve efficiencies
• Responsible for coordinating all sub-contractor activities to complete each phase of construction
• Other duties as assigned.

Experience:

Construction coordinator: 1 year (Preferred)