Job Detail

Service Advocate- Sales - Chapman Automotive

Date Posted: Feb 25, 2021
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Job Detail

  • Location:
    Chandler, Arizona, United States of America
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Jun 16, 2021

Job Description

Our goals are simple: to serve our customers better, to form and maintain quality relationships with our customers and to always exceed their expectations. While serving our customers face-to-face is the foundation of how we have historically done business, todays customers seek to interact with us in new ways. Convenience, innovation, hospitality and personalization have become major components of the customer experience. Guided by these new needs, we continue to invest in the cross-channel experience, combining the accessibility of an online or phone experience with the high-touch experience traditionally offered at each of our dealerships.

What We Are Looking For

We are seeking energetic individuals to join our unique and fast-paced Corporate Business Development Center in the brand new Customer Service Sales Lead Role. In this role, you will be responsible for following up with customers who are interested in a new/pre-owned vehicles. Your self-managed daily tasks will include creating appointments for customers to meet with one of our sales professionals, responding to lead inquiries via phone, text and email.

Our focus is to change the customer perspective when it comes to buying a vehicle online. By using an innovative approach to how we interact with different leads we can build an unforgettable customer experience. In order to achieve that goal we are looking for team members that are outgoing, personable and willing to learn.

We are currently looking for individuals to join our April/May hiring classes.

Job responsibilities include, but are not limited to:

  • Utilize CRM tracking system daily
  • Respond quickly to internet, phone and live chat inquiries using email, phone and texting in a professional manner
  • Generate sales appointments by means of proactive outbound prospecting and lead activity management
  • Interact with customers to identify their individual needs and opportunities for new/ used cars sales presentations
  • Follow up with leads that are not ready to make an appointment
  • Work closely with the BDC Manager and other BDC sales personnel
  • Complete outbound phone calls as assigned by the BDC Leadership
  • Attend mandatorytraining as requested by BDC Leadership


  • 1+ year of Customer Relationship experience a plus
  • Bachelor’s Degree preferred
  • Experience utilizing multiple forms of communication
  • The understanding that this is a phone-based position (don’t worry, we promise to make it fun!)
  • Software and technology proficient
  • You are a self-starter
  • You are willing to be a team player, we celebrate each other’s success
  • Ability to work independently when required
  • Exceptional verbal and written communication
  • Professional appearance
  • Fluency in written/verbal English, bilingual (verbal & written) is a strong plus.
  • Willing to submit to a pre-employment background check and drug screening
  • Multiple shifts available Monday - Saturday
  • 2 week mandatory training

What We Offer

Chapman’s Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. We offer countless opportunities to foster growth both personally and professionally. This includes initial new-hire training in a classroom style environment, quarterly team-building activities, volunteer opportunities and constant, ongoing training. At Chapman, you’ll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.

Our attractive benefits package

We take care of our people with industry-leading benefits, which allows us - and you - to continue being amazing! We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).



Skills Required

Company Overview

Chandler, Arizona, United States of America

Chapman Automotive Group is one of the largest, top-performing automotive retailers across Arizona and Nevada. With over 1900 employees regionally, our workforce is a significant source of pride for our organization. Chapman has been family owned and... Read More

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