Bank OZK

In this role, you will focus primarily on effectively and enthusiastically managing the banking center in our growth-oriented retail bank, providing leadership, and setting high levels of accountability with team members. You will also provide business development leadership and management, primarily for inside business development. You will manage employees and lead day-to-day responsibilities. You will contribute your unique talents, skills, and experiences to cultivate, maintain and strengthen relationships with the community, providing exceptional client service while meeting the financial needs of our clients. You will lead your team and our bank to get better every day.   Manage branch staff, including daily supervision, interviewing, and hiring, mentoring, and training, performance appraisals, career development, promotion and pay recommendations, and terminations of direct reports.  Manage inside business development activities, promoting the bank’s full suite of consumer and business products, ensuring growth goals are achieved. Proactively serve as role model and coach business development activities, including opportunity spotting/referrals, relationship building, outbound calling and lobby management Lead and coach the team to develop professional relationships with clients, listening carefully to client needs, and matching products and services to meet their needs. Retain, grow, and attract clients, generating growth that supports the bank’s goals. Oversee the day-to-day operations of the banking center and hold team members accountable for appropriate behaviors. Execute strategic and tactical plans to ensure sound operational performance, including effective audit results. Maintains responsibility and accountability for banking center security for all employees occupying the facility and ensures compliance with the bank’s security program, policies, and procedures. Proactively resolve client concerns in a timely, professional, and positive manner Lead by example and be a change agent to help banking center team members evolve to meet shifting client needs and demands. Enthusiastically embrace, support, and model the bank’s values and mission. Ensure regular and effective upstream and downstream communication with regional and division leadership and with banking center team members. Model talent development skills and business development skills to facilitate strong employee engagement. Identify and recruit talent to build a highly effective team. Ensure employees have access to and receive mentoring and training to be effective in their roles. Display a high degree of integrity, trustworthiness, and professionalism always. Ensure branch compliance with audit and regulatory procedures, as well as Bank policy and procedures. Follow Bank policy, procedures, and guidelines to protect employees, clients, and bank assets.