T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Monday – Friday + Overtime + Bonuses
Full Time Position
$18.00 - $25.00 Per Hour
Elevating Your Career, Experience The Difference
You have probably seen our trucks or TV commercials. T.F. O’Brien is a family-owned and operated company that has been in business for over 90 years and proudly serves customers' heating, cooling, and Indoor Air Quality needs in Long Island, Queens, and Brooklyn. At T.F. O’Brien, we strive to be different from other companies. Different in how we treat our customers, different in how we work with each other, and different in the results we achieve.
These differences are best captured in our 33 Fundamentals that are the foundation for our extraordinary culture. This is what sets us apart and drives our success. We call it, The T.F. O’Brien Difference.
Why Choose T.F. O’Brien? and What We offer?
Quality and Excellence: We pledge to deliver unparalleled quality and excellence in all our services. As a team, we strive to redefine ultimate service and dependability.
Ethical Customer Interactions: Demonstrating the highest standards of ethics, morals, honesty, and trust, we guarantee a customer experience that exceeds expectations.
Respect and Recognition: Join a company that values respect for every employee, vendor, and customer. We celebrate ethical and moral behaviors and recognize triumphs, fostering a common mission of personal and professional success.
Effective Communication and Growth: Experience an environment of truth where constructive criticism, continuous education, and constant encouragement lead to the best solutions for challenges. We promote personal growth for all team members, supporting a work-life balance.
Community Involvement: Be part of a company that actively supports the communities we serve. Through charitable involvement, both physically and financially, we contribute to the well-being of the places where we live, work, and play, from involvement with John Crazy Socks to being involved with the Town Wide Fund of Huntington Long Island.
“Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability”
What Benefits Can You Look Forward To?
Competitive compensation
Opportunities For Overtime
Spiffs/Bonuses
"FREE" Contribution to your retirement plan
Health/Dental and Vision Insurance
Get recognized for your accomplishments through internal advancement opportunities
Free, Laundered Uniforms
Cell Phone
Tool Allowance/Boot Allowance
Paid vacation and Paid holidays
Paid In-house/Outside Training
We are Nexstar members
Full work all year round
Utilize our newest company trucks while accessing our local fully stocked warehouse
Maintain a work-life balance with a paid time off policy and holiday pay
Tablet, Gas Card, and more!
We’re looking for an exceptional HVAC Maintenance Technician who can deliver world-class customer service. As an HVAC Maintenance Technician, you will work as part of a dynamic and passionate team to demonstrate technical competency and exceed customer expectations by consistently accomplishing the highest quality service. By working closely with the Service Technicians and Service manager. The position will be based in our office, with opportunities to travel to the market you are working in.
What Will I Do?
Complete HVAC in-home, service calls on equipment less than 10 years old.
Know how to establish customer rapport to sell the right products and services.
Ask the right lifestyle questions to troubleshoot heating and cooling system malfunctions.
Educate and assist customers in choosing the best finance options and maintenance plans.
Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
Show yourself professionalism and knowledge to win new referrals and repeat business.
Work alongside customer service and dispatch to ensure the business’s overall success.
Maintain a clean, organized job site and well-inventoried truck.
Participate actively in all training exercises, morning meetings, trade shows, and retreats.
Be accurate and timely with invoices, timecards, curbside feedback, and options sheets.
Do I have what it takes?
Knowledge of local HVAC codes and ability to make on-the-job applications.
Proven track record in heating and cooling systems.
Clean, safe driving record.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communication.
High integrity with advanced social skills and ability to make solid connections.
Strong desires to be a better technician tomorrow than you are today.
Outgoing personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible self-starter with a great attitude toward life.
Physical Requirements:
Physically able to work on HVAC units.
Will be required to work in settings with extreme cold or extreme heat, depending on the time of year.
Prolonged periods of standing, kneeling, crawling, or climbing ladders.
Must be able to lift 50 pounds at a time.
A valid and clean driver's license is required.
Please Note: A minimum of 4 years of driving experience is required and be over the age of 21.
Visit our website to learn more about T.F.O' Brien https://tfobrien.com/careers/
We encourage Veterans to apply!
Nov 20, 2024
Full time
T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Monday – Friday + Overtime + Bonuses
Full Time Position
$18.00 - $25.00 Per Hour
Elevating Your Career, Experience The Difference
You have probably seen our trucks or TV commercials. T.F. O’Brien is a family-owned and operated company that has been in business for over 90 years and proudly serves customers' heating, cooling, and Indoor Air Quality needs in Long Island, Queens, and Brooklyn. At T.F. O’Brien, we strive to be different from other companies. Different in how we treat our customers, different in how we work with each other, and different in the results we achieve.
These differences are best captured in our 33 Fundamentals that are the foundation for our extraordinary culture. This is what sets us apart and drives our success. We call it, The T.F. O’Brien Difference.
Why Choose T.F. O’Brien? and What We offer?
Quality and Excellence: We pledge to deliver unparalleled quality and excellence in all our services. As a team, we strive to redefine ultimate service and dependability.
Ethical Customer Interactions: Demonstrating the highest standards of ethics, morals, honesty, and trust, we guarantee a customer experience that exceeds expectations.
Respect and Recognition: Join a company that values respect for every employee, vendor, and customer. We celebrate ethical and moral behaviors and recognize triumphs, fostering a common mission of personal and professional success.
Effective Communication and Growth: Experience an environment of truth where constructive criticism, continuous education, and constant encouragement lead to the best solutions for challenges. We promote personal growth for all team members, supporting a work-life balance.
Community Involvement: Be part of a company that actively supports the communities we serve. Through charitable involvement, both physically and financially, we contribute to the well-being of the places where we live, work, and play, from involvement with John Crazy Socks to being involved with the Town Wide Fund of Huntington Long Island.
“Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability”
What Benefits Can You Look Forward To?
Competitive compensation
Opportunities For Overtime
Spiffs/Bonuses
"FREE" Contribution to your retirement plan
Health/Dental and Vision Insurance
Get recognized for your accomplishments through internal advancement opportunities
Free, Laundered Uniforms
Cell Phone
Tool Allowance/Boot Allowance
Paid vacation and Paid holidays
Paid In-house/Outside Training
We are Nexstar members
Full work all year round
Utilize our newest company trucks while accessing our local fully stocked warehouse
Maintain a work-life balance with a paid time off policy and holiday pay
Tablet, Gas Card, and more!
We’re looking for an exceptional HVAC Maintenance Technician who can deliver world-class customer service. As an HVAC Maintenance Technician, you will work as part of a dynamic and passionate team to demonstrate technical competency and exceed customer expectations by consistently accomplishing the highest quality service. By working closely with the Service Technicians and Service manager. The position will be based in our office, with opportunities to travel to the market you are working in.
What Will I Do?
Complete HVAC in-home, service calls on equipment less than 10 years old.
Know how to establish customer rapport to sell the right products and services.
Ask the right lifestyle questions to troubleshoot heating and cooling system malfunctions.
Educate and assist customers in choosing the best finance options and maintenance plans.
Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
Show yourself professionalism and knowledge to win new referrals and repeat business.
Work alongside customer service and dispatch to ensure the business’s overall success.
Maintain a clean, organized job site and well-inventoried truck.
Participate actively in all training exercises, morning meetings, trade shows, and retreats.
Be accurate and timely with invoices, timecards, curbside feedback, and options sheets.
Do I have what it takes?
Knowledge of local HVAC codes and ability to make on-the-job applications.
Proven track record in heating and cooling systems.
Clean, safe driving record.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communication.
High integrity with advanced social skills and ability to make solid connections.
Strong desires to be a better technician tomorrow than you are today.
Outgoing personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible self-starter with a great attitude toward life.
Physical Requirements:
Physically able to work on HVAC units.
Will be required to work in settings with extreme cold or extreme heat, depending on the time of year.
Prolonged periods of standing, kneeling, crawling, or climbing ladders.
Must be able to lift 50 pounds at a time.
A valid and clean driver's license is required.
Please Note: A minimum of 4 years of driving experience is required and be over the age of 21.
Visit our website to learn more about T.F.O' Brien https://tfobrien.com/careers/
We encourage Veterans to apply!
T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Full-Time
Monday – Friday + Overtime + Bonuses
$65,000-$95,000
Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability
We are looking for the best Residential Lead HVAC Installers!
We Offer Great Benefits:
Sign-on bonus of up to $5,000
Competitive compensation
Opportunities For Overtime
Spiffs/Bonuses
"FREE" Contribution to your retirement plan
Health/Dental and Vision Insurance
Get recognized for your accomplishments through internal advancement opportunities
Free, Laundered Uniforms
Cell Phone
Tool Allowance/Boot Allowance
Paid vacation and Paid holidays
Paid In-house/Outside Training
We are Nexstar members
Full work all year round
Utilize our newest company trucks while accessing our local fully stocked warehouse
Maintain a work-life balance with a paid time off policy and holiday pay
Tablet, Gas Card, and more!
At T.F. O’Brien Cooling and Heating, we take great pride in providing our customers and employees with excellence. Excellence in the products we install. Excellence in the services we provide. And excellence in the working environment we offer to our employees. We’re interested in candidates who want to be a part of that environment, are willing to offer our customers the highest quality customer service and work hard to help each other grow and excel.
We’re looking for candidates who are interested in working for an employer that offers a great family atmosphere and who are willing to continuously learn, enhance, and hone their skills in the HVAC industry. When you strive for excellence as a T.F. O’Brien team member, you’ll be rewarded with competitive wages, benefits, and the support you need to succeed in your career. As a Lead HVAC Installer with years of experience in the HVAC field, you’ll find that T.F. O’Brien offers you unlimited opportunities.
Our Lead HVAC Installer is responsible for the overall installation of HVAC equipment, ductwork, fittings, and control wiring, as well as ensuring the completion of projects are within the budgeted labor hours as outlined by the installation manager. If projects begin to fall outside the labor budget, the installation lead tech is to inform the installation manager along with a plan to correct going forward. The lead Installer will also be responsible for performing duct pressure testing on all projects and understand how to read and react to them as well as maintaining and controlling truck stock levels and replenishment. It is the role of the lead tech to develop and train helpers to advance their knowledge of the installation process.
Role and Responsibilities:
Arrive at job site at agreed upon scheduled time as dispatched
Lead install team to work towards production efficiency and quality standards
Troubleshoot, adapt, and resolve/repair all issues that may arise that would keep the equipment from functioning as per the manufacturer’s specification
Communicate to the customer on the proper operation and owner’s maintenance of the installed equipment. Answer related questions as to operation, features, and functions to the homeowner.
Perform required electronic documentation for each installation, recording accurate readings, observations, and recommendations if necessary.
Have the customer/client authorize necessary electronic documentation and collect payments as directed.
Keep the installation manager apprised of job progress and report immediately any issues that arise that may prevent the project being completed on time and on budget.
Assure that the install team works in a neat, clean, and tidy manner disposing of old equipment, material, and packaging properly and respectfully of the customer's property
Working knowledge of our products and services being offered. This may require additional study and training both on and off-site.
Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
Regularly review and monitor progress against goals and seek assistance as needed.
Communicate effectively with associates, superiors, vendors, and customers.
Provide excellent customer service allowing one to ask and obtain customer referrals
Possess superior interpersonal skills.
Must be able to accurately list/order materials and supplies.
Must be able to work under time constraints, budgetary limits, and pressures.
Efficiently manage his/her time and schedules.
Must always maintain a professional appearance and demeanor
Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
Work and drive company vehicles safely and can recognize and avoid dangerous situations.
Complete other duties as assigned
Visit our website to learn more about T.F.O' Brien https://tfobrien.com/careers/
We encourage Veterans to apply!
Nov 20, 2024
Full time
T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Full-Time
Monday – Friday + Overtime + Bonuses
$65,000-$95,000
Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability
We are looking for the best Residential Lead HVAC Installers!
We Offer Great Benefits:
Sign-on bonus of up to $5,000
Competitive compensation
Opportunities For Overtime
Spiffs/Bonuses
"FREE" Contribution to your retirement plan
Health/Dental and Vision Insurance
Get recognized for your accomplishments through internal advancement opportunities
Free, Laundered Uniforms
Cell Phone
Tool Allowance/Boot Allowance
Paid vacation and Paid holidays
Paid In-house/Outside Training
We are Nexstar members
Full work all year round
Utilize our newest company trucks while accessing our local fully stocked warehouse
Maintain a work-life balance with a paid time off policy and holiday pay
Tablet, Gas Card, and more!
At T.F. O’Brien Cooling and Heating, we take great pride in providing our customers and employees with excellence. Excellence in the products we install. Excellence in the services we provide. And excellence in the working environment we offer to our employees. We’re interested in candidates who want to be a part of that environment, are willing to offer our customers the highest quality customer service and work hard to help each other grow and excel.
We’re looking for candidates who are interested in working for an employer that offers a great family atmosphere and who are willing to continuously learn, enhance, and hone their skills in the HVAC industry. When you strive for excellence as a T.F. O’Brien team member, you’ll be rewarded with competitive wages, benefits, and the support you need to succeed in your career. As a Lead HVAC Installer with years of experience in the HVAC field, you’ll find that T.F. O’Brien offers you unlimited opportunities.
Our Lead HVAC Installer is responsible for the overall installation of HVAC equipment, ductwork, fittings, and control wiring, as well as ensuring the completion of projects are within the budgeted labor hours as outlined by the installation manager. If projects begin to fall outside the labor budget, the installation lead tech is to inform the installation manager along with a plan to correct going forward. The lead Installer will also be responsible for performing duct pressure testing on all projects and understand how to read and react to them as well as maintaining and controlling truck stock levels and replenishment. It is the role of the lead tech to develop and train helpers to advance their knowledge of the installation process.
Role and Responsibilities:
Arrive at job site at agreed upon scheduled time as dispatched
Lead install team to work towards production efficiency and quality standards
Troubleshoot, adapt, and resolve/repair all issues that may arise that would keep the equipment from functioning as per the manufacturer’s specification
Communicate to the customer on the proper operation and owner’s maintenance of the installed equipment. Answer related questions as to operation, features, and functions to the homeowner.
Perform required electronic documentation for each installation, recording accurate readings, observations, and recommendations if necessary.
Have the customer/client authorize necessary electronic documentation and collect payments as directed.
Keep the installation manager apprised of job progress and report immediately any issues that arise that may prevent the project being completed on time and on budget.
Assure that the install team works in a neat, clean, and tidy manner disposing of old equipment, material, and packaging properly and respectfully of the customer's property
Working knowledge of our products and services being offered. This may require additional study and training both on and off-site.
Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
Regularly review and monitor progress against goals and seek assistance as needed.
Communicate effectively with associates, superiors, vendors, and customers.
Provide excellent customer service allowing one to ask and obtain customer referrals
Possess superior interpersonal skills.
Must be able to accurately list/order materials and supplies.
Must be able to work under time constraints, budgetary limits, and pressures.
Efficiently manage his/her time and schedules.
Must always maintain a professional appearance and demeanor
Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
Work and drive company vehicles safely and can recognize and avoid dangerous situations.
Complete other duties as assigned
Visit our website to learn more about T.F.O' Brien https://tfobrien.com/careers/
We encourage Veterans to apply!
T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.
Full Time: Onsite
Pay: $21 - $25.00 Per Hour + Commission
Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability and Paid Training
Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today.
(Please apply if you are serious about a career opportunity and have read the Job description)
T.F.O' Brien Cooling & Heating seeks an energetic and motivated Customer Support Associate. Will act as a liaison, provide product/service information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
The best customer support associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to help people. Customer support associates can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless; the customer support associate can gather that for you. Problem-solving comes naturally and doing the right thing for our customers.
They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Qualifications:
Strong people skills.
Assist in dispatching field personnel.
Ability to understand and offer solutions to customers.
Excellent organizational & communication skills.
Capable of multi-tasking & working on and/or involved with multiple projects.
Desired to learn and be a team player.
Responsibilities:
Scheduling of service calls for our HVAC Technicians
Promote the residential service and commercial & maintenance agreement program.
Interact effectively with field personnel to achieve total customer satisfaction.
Expedite field personnel calls efficiently.
Ensure that past due and credit hold customers are offered service only after account is up to date.
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Troubleshoot with the customer's Air conditioner systems or heat system through the phone.
Key Relationships:
Customers & Potential Customers
Service Technicians
Service Manager
Installation Manager
Operations Manager
Sales Team
Performance Objectives:
Provide excellent and accurate information to customers & potential customers.
Possess excellent phone skills, listening skills, conflict resolution, and product knowledge.
Assist with ensuring efficient scheduling and dispatching of service calls,
Timely response of follow-up of service.
Promote the service & maintenance plan program to all customers & potential customers
Manage customer expectations through excellent communication.
Benefits We Offer:
401(k) with company match
Vacation, Holiday, and Sick Pay
Dental Insurance
Vision insurance
Health insurance
Life insurance
Competitive compensation
Paid Overtime
Disability insurance
Employee assistance program
Employee discount program
Room for growth within the company
laptop, headset & access to integrated software
If this sounds like you, spend some time learning about T.F.O' Brien, Cooling & Heating by visiting https://tfobrien.com/careers/
Nov 20, 2024
Full time
T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.
Full Time: Onsite
Pay: $21 - $25.00 Per Hour + Commission
Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability and Paid Training
Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today.
(Please apply if you are serious about a career opportunity and have read the Job description)
T.F.O' Brien Cooling & Heating seeks an energetic and motivated Customer Support Associate. Will act as a liaison, provide product/service information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
The best customer support associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to help people. Customer support associates can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless; the customer support associate can gather that for you. Problem-solving comes naturally and doing the right thing for our customers.
They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Qualifications:
Strong people skills.
Assist in dispatching field personnel.
Ability to understand and offer solutions to customers.
Excellent organizational & communication skills.
Capable of multi-tasking & working on and/or involved with multiple projects.
Desired to learn and be a team player.
Responsibilities:
Scheduling of service calls for our HVAC Technicians
Promote the residential service and commercial & maintenance agreement program.
Interact effectively with field personnel to achieve total customer satisfaction.
Expedite field personnel calls efficiently.
Ensure that past due and credit hold customers are offered service only after account is up to date.
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Troubleshoot with the customer's Air conditioner systems or heat system through the phone.
Key Relationships:
Customers & Potential Customers
Service Technicians
Service Manager
Installation Manager
Operations Manager
Sales Team
Performance Objectives:
Provide excellent and accurate information to customers & potential customers.
Possess excellent phone skills, listening skills, conflict resolution, and product knowledge.
Assist with ensuring efficient scheduling and dispatching of service calls,
Timely response of follow-up of service.
Promote the service & maintenance plan program to all customers & potential customers
Manage customer expectations through excellent communication.
Benefits We Offer:
401(k) with company match
Vacation, Holiday, and Sick Pay
Dental Insurance
Vision insurance
Health insurance
Life insurance
Competitive compensation
Paid Overtime
Disability insurance
Employee assistance program
Employee discount program
Room for growth within the company
laptop, headset & access to integrated software
If this sounds like you, spend some time learning about T.F.O' Brien, Cooling & Heating by visiting https://tfobrien.com/careers/
Service Department Coordinator – With Benefits/Incentives
T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Full Time - Onsite
Monday – Friday
8:00 am to 5:00 pm
$25.00 - $30.00 per hour + Overtime + Bonuses
Are you the right fit for us?
Are you driven?
Are you organized?
Are you goal oriented and set your own goals?
Does multi-tasking excite you?
Can you effectively communicate up and down?
Do you hold yourself accountable for the successes and failures of your department?
Are you a doer that knows the goal and excels in achieving it?
Are you a team player?
Are you looking for a career and not just a job?
Are you looking for the right opportunity that will allow you to use the above characteristics to excel with us?
If you answered “YES” to ALL of the above, then you may be the right fit for us!
You have probably seen our trucks or TV commercials. T.F. O’Brien is a family-owned and operated company that has been in business for over 90 years and proudly serves customers' heating, cooling, and Indoor Air Quality needs in Long Island, Queens, and Brooklyn. At T.F. O’Brien, we strive to be different from other companies. Different in how we treat our customers, different in how we work with each other, and different in the results we achieve.
These differences are best captured in our 33 Fundamentals that are the foundation for our extraordinary culture. This is what sets us apart and drives our success. We call it, The T.F. O’Brien Difference.
Why Choose T.F. O’Brien? and What We offer?
Quality and Excellence: We pledge to deliver unparalleled quality and excellence in all our services. As a team, we strive to redefine ultimate service and dependability.
Ethical Customer Interactions: Demonstrating the highest standards of ethics, morals, honesty, and trust, we guarantee a customer experience that exceeds expectations.
Respect and Recognition: Join a company that values respect for every employee, vendor, and customer. We celebrate ethical and moral behaviors and recognize triumphs, fostering a common mission of personal and professional success.
Effective Communication and Growth: Experience an environment of truth where constructive criticism, continuous education, and constant encouragement lead to the best solutions for challenges. We promote personal growth for all team members, supporting a work-life balance.
Community Involvement: Be part of a company that actively supports the communities we serve. Through charitable involvement, both physically and financially, we contribute to the well-being of the places where we live, work, and play, from involvement with John Crazy Socks to being involved with the Town Wide Fund of Huntington Long Island.
We're currently on the lookout for a full-time, dependable Service Department Coordinator to join our team of top-notch HVAC professionals. As a Service Department Coordinator, you'll be at the heart of our operations, ensuring smooth communication between our customers and service technicians and ensuring work orders are promptly scheduled. At T.F. O’Brien, we value excellence and reward it with competitive wages, comprehensive benefits, and the support you need to thrive in your career. The opportunities at T.F. O’Brien are limitless.
What Benefits Can You Look Forward To?
Competitive compensation
Opportunities for Overtime
Bonuses/Spiffs
Contribution to your retirement plan
Health/Dental and Vision Insurance
Get recognized for your accomplishments through internal advancement opportunities.
Maintain a work-life balance with our Paid vacation and Paid holidays
Paid In-house/Outside Training
Free Lunches and Group Outings
What Will I Do?
Manage the Service and Maintenance Technicians' daily schedules to maximize results.
Set the dispatch board and the technicians for service calls.
Ensure that all service calls are properly completed through the technician debrief process.
Maintain the on-call schedule for service technicians. Maintain customer database with current information.
Provide and report clear, concise communications with department managers, employees, and customers, including keeping customers appraised of the company schedule and requested lead times.
Handling customer complaints and issues and coming to a satisfactory resolution.
Troubleshoot heating and cooling equipment over the phone with customers.
Key Points and Responsibilities:
Exceed customer’s expectations for quality and value.
Communicate with the Service Manager regularly and routinely to resolve questions, concerns, or issues.
Meet or exceed all assigned financial goals.
Implement all company better practices that apply within the department promptly.
Participate in company outings and functions to develop a successful team.
Assist the Service Manager in developing departmental goals that align with company goals each year.
Gain a thorough and complete understanding of how department performance impacts the company's financial and KPI results.
Provide constant positive coaching and feedback to team members.
Report all relevant information, reports, and data to the Management Team as required.
Will report any relevant safety, compliance, or legal issues directly to the Service Manager.
Participate in Company meetings, hold regular CSR department meetings, and participate in company planning.
Attend technical training to learn about heating and cooling equipment to have an overall idea of the HVAC industry
Do I have What it Takes?
2-3 years experience preferred but not required
Ability to adapt and manage multiple responsibilities tasks
High attention to detail
Strong organizational skills
Ability to analyze large sets of data and make informed decisions
Don't Wait. . . Apply Today!
Please email us at Andres@tfobrien.com with a copy of your resume if you are serious about this opportunity!
To learn more about careers at T.F. O’Brien, please visit our website at www.tfobrien.com/careers
We are an equal-opportunity employer and referral source. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
Nov 20, 2024
Full time
Service Department Coordinator – With Benefits/Incentives
T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Full Time - Onsite
Monday – Friday
8:00 am to 5:00 pm
$25.00 - $30.00 per hour + Overtime + Bonuses
Are you the right fit for us?
Are you driven?
Are you organized?
Are you goal oriented and set your own goals?
Does multi-tasking excite you?
Can you effectively communicate up and down?
Do you hold yourself accountable for the successes and failures of your department?
Are you a doer that knows the goal and excels in achieving it?
Are you a team player?
Are you looking for a career and not just a job?
Are you looking for the right opportunity that will allow you to use the above characteristics to excel with us?
If you answered “YES” to ALL of the above, then you may be the right fit for us!
You have probably seen our trucks or TV commercials. T.F. O’Brien is a family-owned and operated company that has been in business for over 90 years and proudly serves customers' heating, cooling, and Indoor Air Quality needs in Long Island, Queens, and Brooklyn. At T.F. O’Brien, we strive to be different from other companies. Different in how we treat our customers, different in how we work with each other, and different in the results we achieve.
These differences are best captured in our 33 Fundamentals that are the foundation for our extraordinary culture. This is what sets us apart and drives our success. We call it, The T.F. O’Brien Difference.
Why Choose T.F. O’Brien? and What We offer?
Quality and Excellence: We pledge to deliver unparalleled quality and excellence in all our services. As a team, we strive to redefine ultimate service and dependability.
Ethical Customer Interactions: Demonstrating the highest standards of ethics, morals, honesty, and trust, we guarantee a customer experience that exceeds expectations.
Respect and Recognition: Join a company that values respect for every employee, vendor, and customer. We celebrate ethical and moral behaviors and recognize triumphs, fostering a common mission of personal and professional success.
Effective Communication and Growth: Experience an environment of truth where constructive criticism, continuous education, and constant encouragement lead to the best solutions for challenges. We promote personal growth for all team members, supporting a work-life balance.
Community Involvement: Be part of a company that actively supports the communities we serve. Through charitable involvement, both physically and financially, we contribute to the well-being of the places where we live, work, and play, from involvement with John Crazy Socks to being involved with the Town Wide Fund of Huntington Long Island.
We're currently on the lookout for a full-time, dependable Service Department Coordinator to join our team of top-notch HVAC professionals. As a Service Department Coordinator, you'll be at the heart of our operations, ensuring smooth communication between our customers and service technicians and ensuring work orders are promptly scheduled. At T.F. O’Brien, we value excellence and reward it with competitive wages, comprehensive benefits, and the support you need to thrive in your career. The opportunities at T.F. O’Brien are limitless.
What Benefits Can You Look Forward To?
Competitive compensation
Opportunities for Overtime
Bonuses/Spiffs
Contribution to your retirement plan
Health/Dental and Vision Insurance
Get recognized for your accomplishments through internal advancement opportunities.
Maintain a work-life balance with our Paid vacation and Paid holidays
Paid In-house/Outside Training
Free Lunches and Group Outings
What Will I Do?
Manage the Service and Maintenance Technicians' daily schedules to maximize results.
Set the dispatch board and the technicians for service calls.
Ensure that all service calls are properly completed through the technician debrief process.
Maintain the on-call schedule for service technicians. Maintain customer database with current information.
Provide and report clear, concise communications with department managers, employees, and customers, including keeping customers appraised of the company schedule and requested lead times.
Handling customer complaints and issues and coming to a satisfactory resolution.
Troubleshoot heating and cooling equipment over the phone with customers.
Key Points and Responsibilities:
Exceed customer’s expectations for quality and value.
Communicate with the Service Manager regularly and routinely to resolve questions, concerns, or issues.
Meet or exceed all assigned financial goals.
Implement all company better practices that apply within the department promptly.
Participate in company outings and functions to develop a successful team.
Assist the Service Manager in developing departmental goals that align with company goals each year.
Gain a thorough and complete understanding of how department performance impacts the company's financial and KPI results.
Provide constant positive coaching and feedback to team members.
Report all relevant information, reports, and data to the Management Team as required.
Will report any relevant safety, compliance, or legal issues directly to the Service Manager.
Participate in Company meetings, hold regular CSR department meetings, and participate in company planning.
Attend technical training to learn about heating and cooling equipment to have an overall idea of the HVAC industry
Do I have What it Takes?
2-3 years experience preferred but not required
Ability to adapt and manage multiple responsibilities tasks
High attention to detail
Strong organizational skills
Ability to analyze large sets of data and make informed decisions
Don't Wait. . . Apply Today!
Please email us at Andres@tfobrien.com with a copy of your resume if you are serious about this opportunity!
To learn more about careers at T.F. O’Brien, please visit our website at www.tfobrien.com/careers
We are an equal-opportunity employer and referral source. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.