Customer Support Associate

T.F. O'Brien Cooling & Heating

New Hyde Park, NY

Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.

Full Time: Onsite

Pay: $21 - $25.00 Per Hour + Commission

Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability and Paid Training

Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today.

(Please apply if you are serious about a career opportunity and have read the Job description)

T.F.O' Brien Cooling & Heating seeks an energetic and motivated Customer Support Associate. Will act as a liaison, provide product/service information, and resolve any emerging problems that our customers might face with accuracy and efficiency.

The best customer support associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to help people. Customer support associates can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless; the customer support associate can gather that for you. Problem-solving comes naturally and doing the right thing for our customers.

They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Qualifications:

• Strong people skills.
• Assist in dispatching field personnel.
• Ability to understand and offer solutions to customers.
• Excellent organizational & communication skills.
• Capable of multi-tasking & working on and/or involved with multiple projects.
• Desired to learn and be a team player.

Responsibilities:

• Scheduling of service calls for our HVAC Technicians
• Promote the residential service and commercial & maintenance agreement program.
• Interact effectively with field personnel to achieve total customer satisfaction.
• Expedite field personnel calls efficiently.
• Ensure that past due and credit hold customers are offered service only after account is up to date.
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Troubleshoot with the customer's Air conditioner systems or heat system through the phone.

Key Relationships:

• Customers & Potential Customers
• Service Technicians
• Service Manager
• Installation Manager
• Operations Manager
• Sales Team

Performance Objectives:

• Provide excellent and accurate information to customers & potential customers.
• Possess excellent phone skills, listening skills, conflict resolution, and product knowledge.
• Assist with ensuring efficient scheduling and dispatching of service calls,
• Timely response of follow-up of service.
• Promote the service & maintenance plan program to all customers & potential customers
• Manage customer expectations through excellent communication.

Benefits We Offer:

• 401(k) with company match
• Vacation, Holiday, and Sick Pay
• Dental Insurance
• Vision insurance
• Health insurance
• Life insurance
• Competitive compensation
• Paid Overtime
• Disability insurance
• Employee assistance program
• Employee discount program
• Room for growth within the company
• laptop, headset & access to integrated software

If this sounds like you, spend some time learning about T.F.O' Brien, Cooling & Heating by visiting https://tfobrien.com/careers/