Retail Sales Associate

  • AutoZone
  • San Antonio, TX, USA
  • Mar 03, 2022
Full time Retail Sales

Job Description

AutoZone's Retail Sales Associates drive sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance with AutoZone expectations by Living the Pledge every day. 

Position Responsibilities

 

Provides WOW! Customer Service.

Ensures assigned store tasks are completed in a timely manner on assigned shift

Operates cash registers and follows established cash handling procedures

Follows company policies and loss prevention procedures

Maintains a safe working environment including PPE (Personal Protective Equipment)

Maintains store appearance and merchandising standards as directed

Ensures that merchandise is restocked and placed in their respective areas

Utilizes ZNET to help customers locate merchandise or find suitable alternatives

Maintains product knowledge and current promotions through AutoZone systems and information sources

Practices GOTTChA and assists with the installation of wipers blades, batteries, and light bulbs

Utilizes OBDII to read codes from customer’s automobiles

Ability to diagnose automobile problems and recommend solutions

Communicates with managers regarding customer concerns and employee matters

Actively engaged in developing more effective customer service skills

Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations

 

Position Requirements

 

High School diploma or equivalent

Basic knowledge of automotive parts is preferred

Excellent communication and decision-making skills

Ability to lift, load, and deliver the merchandise

Ability to work a flexible schedule to meet the business needs, including    holidays, evenings, and weekend shifts